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December 2023 by Seth Harcrow
I arrived needing a trailer to haul a broken trailer and the only one working was out to lunch, I called the phone number they left and he said he’d be back in 20 minutes. Waited 45 , when he arrived he sat in his truck for another 5 minutes while I was waiting in the cold outside. I told him what I needed and he was unsure of how to strap the trailer down. On top of that his business Wi-Fi was down and he told me I had to place the reservation through the phone. I recommended he restart his router, after hesitating to take my advice he finally tried it which made the internet start working again. So I hung up the phone and as he was booking my reservation the internet stopped working again! He then blamed it on me saying “ this never started happening until I showed up “. And also informed me they didn’t have the right size hitch I needed for the trailer. So at that point I said forget it and not having to deal with this place ever again was a win in my book. He added a pleasant “man it’s just not your day is it”. Like no bud your store Just doesn’t have its stuff together.
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December 2023 by B Hensley
Great place to do business. Kris made it all smooth and painless!
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October 2023 by Vonda Rowell
Not a great place to rent your U-Haul go to the other one
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October 2023 by Marie Lynn Stuart
Go somewhere else.
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March 2023 by Stuart Karp
I was in need of a truck for the day to unload my storage unit. I hesitated at first, because the reviews were not good, and certainly not great. However, I was happily surprised that Kris, took care of my needs even though the U-Haul website claimed he had a vehicle he did not. He accommodated me and gave me as much time as I needed because of the mistake by the website. Small location, but great customer service could not ask for anything more.
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September 2022 by Jacqueline K
We came in for replacement equipment with our U-Haul trailer and had the most pleasant experience. The owner was efficient, kind, and got us back on our way in no time at all. Highly recommend!Edit: Lots of reviews here have nothing to do with this family owned business but U-Haul as a corporation. Don’t let it sway you from doing business here! We had a great experience and they’ll have you smiling when you leave.
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December 2021 by Matthew “Stags” McDurfee
This rating isn't for this franchise but for uhaul itself. Why Uhaul did I have to drive over 50 miles from my house and get charged for doing it when there is a dealer less than 25 miles away?
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July 2018 by Tracy Noel
Please properly train your people. Dropped off my rental and got a double charge. Had to call corporate office to fix. At nearly a dollar a mile, that was a nasty hit. Considering today is a holiday, I have to wait for my refund. No money, but nice location. One out of two is better than nothing, but will bad business on your part.
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October 2017 by Andrea M.
I lived an hour away from this location, so I called ahead to make sure they had the truck I needed. The guy told me to be there by 1:30 for pick up. No problem. I was anxious to get outta town! I showed up early. The truck I ordered wasn't there. The clerk let me know the person that had it couldn't get a storage space thus they couldn't get the truck back by 1:30 OR that day. Still no problem. Give me another truck. Nope! He said that since I didn't show up at 12:30 he didn't have a truck for me. I don't play games like that. I called corporate while standing with the clerk and explained the situation. The corporate guy was super helpful. I got the biggest truck (the only other truck at that location) to go. I also ordered a car tow. Which the clerk failed to connect properly to the truck. He was mad. I get it, but don't put the safety of others on the line cuz you don't like a customer. Pro: if I really wanted to I could be a semi truck driver one day. The truck I used was way too big for my things and super hard to drive, but I did it.
