ADT Security Services is a prominent provider of security and automation solutions for homes and businesses across the United States. The company aims to make security accessible and offers 24/7 customer support. Many customers appreciate the professional and informative service they receive from ADT representatives. For instance, one customer praised a knowledgeable agent for helping them understand an affordable smart home system. However, some clients have experienced issues, such as a lengthy system downtime without notification, leading them to seek other options. Concerns have also been raised about deceptive sales tactics used by door-to-door agents, emphasizing the need for caution when choosing a security provider. On a positive note, customers report smooth installations, with technicians providing helpful guidance on how to operate the systems. One technician received high praise for his promptness and thoroughness during the installation process. Overall, while ADT has received both commendations for customer service and concerns regarding sales practices, many clients value the peace of mind their security systems provide.
We used ADT for our business for almost 7 years. This past year the motherboard in our system died during weekend closure, and there was no notification to us that the system was down. It would have taken a month total to get it back up and running. We opted to go elsewhere.
August 2023
Ron came by and was so informative! He answered all of my questions. Incredible, professional, and kind. I appreciate the service I received. I learned about a new affordable smart home system. The deal is amazing! I will refer my friends to Ron from ADT.
November 2022
Install went smoothly very fast nice work. Technician Juan Ramon prompt for installation very helpful walked us through and show us how system works. Highly recommend ADT to install your security system Thanks again.
