ADT Security Services is a prominent provider of security and automation solutions for homes and businesses across the United States. The company aims to make security accessible and offers 24/7 customer support. Many customers appreciate the professional and informative service they receive from ADT representatives. For instance, one customer praised a knowledgeable agent for helping them understand an affordable smart home system. However, some clients have experienced issues, such as a lengthy system downtime without notification, leading them to seek other options. Concerns have also been raised about deceptive sales tactics used by door-to-door agents, emphasizing the need for caution when choosing a security provider. On a positive note, customers report smooth installations, with technicians providing helpful guidance on how to operate the systems. One technician received high praise for his promptness and thoroughness during the installation process. Overall, while ADT has received both commendations for customer service and concerns regarding sales practices, many clients value the peace of mind their security systems provide.
Thomas was great. He was super thorough with his explanations. He maximized my discounts and built my coverage for exactly what I needed. Would definitely recommend ADT based on my experience. Thanks again.
February 2026
Having security for my family is so important to me. My husband lost his job and I had challenges keeping my security. ADT was so good to me, especially Chris Hawks. I'm so grateful for his expertise and kindness!
January 2026
John Cowan made the process of getting our home protected seamless, affordable, and easy to understand. Highly recommend!
