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July 2023 by Google user
I wanted to share my experience with this company. I recently purchased a one of a kind and fairly expensive mirror for my new home which was all set to be delivered all the way to Texas. Someone from the shipping company contacted me to set up the delivery date and make sure someone would be home to receive the large item. This was no less than a month after I had ordered the item. On the day of supposed delivery, the shipping company informed me that they could not find my item at all, even though it had been scanned in. I never received any help from either HLF or the shipping company. Basically I was told that they would just keep looking for it. Day after day this was what I was told until finally we had to put our foot down and demand that someone help us. No one seemed to be overly concerned at all. Finally the item was miraculously \\\"found\\\" several days later and a very unprofessional guy delivered it. The delicate item was broken and very damaged. No one followed up and nothing was done to \\\"make this right\\\". I never write bad reviews but I was so excited about my purchase and so disapointed with how the whole process played out.
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May 2023 by Tracy Als
Love this store! Great quality and selection. Fantastic customer service as well. Very responsive! I’ll be back to buy more!
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April 2023 by dom cece
I was very impressed with High Line Furniture. I dealt with Kelli, the owner. She picked out a beautiful piece of artwork for my office and even delivered it personally and helped me hang it. Amazing customer service. 5 Stars !!!!!!!
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February 2023 by Toberdorfer55 Oberdorfer
I bought a bed & dresser from high line on Craig's list. They were very professional, kept me informed regarding the delivery. The two men who delivered the furniture were on time & such great guys. I will buy from High Fine Furniture again. 5 star
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October 2022 by Phyllis Blaker
I have to say that working with a company in Scottsdale when we live in Philadelphia was a little nerve-wracking! However, our worries quickly vanished when Kaylen stepped in to take care of our order. She was very responsive (even when we forgot about the time difference) and made sure we were kept updated as our date of delivery approached. The gentlemen who delivered our furniture were polite, kind, and very accommodating. They moved our armoire for us more than I’m sure they wanted to but smiled the entire time. Don’t hesitate to make a purchase from this fabulous shop of high-end pre-loved furniture. You will not regret it!
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September 2022 by Thomas Caliendo
High Line Furniture was exceptional in ever way.From negotiating price to preparing for delivery and receipt of our new pre-owned furniture .Their showroom is arranged very well. Only the highest quality furniture. Wish we had more room.
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September 2022 by Anne M.
I checked this place out on a whim. Ended up with a beautiful sculpture. Items in there are top notch. Josh was very friendly and had great customer service. I live 2 hours away but I cannot wait to go back.
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September 2022 by DRA Logistics (Derrick)
This store was great; loved the variety and friendly staff..!
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July 2022 by Connie C.
This consignment experience was the WORST ever! The owner Kelli Moore cost me a ton of brain damage money and time! She has no special way to market anything besides craigslist, FB marketplace and offer up...guess what u can do that!! Obviously no traffic or following at this store!!! There are far better managed and more upscale consignment stores in north scottsdale that I have used before and they were always a win/win!! This store is a train wreck!!!
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July 2022 by Jill W.
Found some amazing items! Kaylen was very helpful and friendly. Would recommend checking this place out for treasures!
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July 2022 by Jill W.
We had a great experience with Highline. We found an item we liked online and messaged about it. It was exactly as described in person when we got to the store and also found a piece of art while we were there. Kaylen was very knowledgeable and friendly and I will continue to check back here once in a while for some treasures!
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June 2022 by Bridget Mauldin
Kelli was great at quickly getting back to me and even set up delivery after hours! The piece is beautiful and exceeded my expectations :)Will definitely buy from here again
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May 2022 by CD NEL
As a craigslist shopper I became familiar with High Line Furniture from their regular listings of new inventory (which is convenient as I live over an hour away so can't just dropin). Today I had gone to pick up a CL item and decided it was a no. Since I was in town I ran over to look at a set of chairs they had recently listed. The store was closed when I got there and since it was before posted closed hours I called. They called right back and the owner offered to come back to the store. They were very positive and happy to come back and dig out the chairs for me. It was such a refreshing experience during these odd times. The chairs turned out to be in excellent condition and perfect in my space. I'm grateful for the wonderful customer service experience and will come back and refer them to friends.
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May 2022 by Blondiegirl
Excellent company.. ethical and quality products and service..prices are great for high end items! I will be using them again and will brag about to anyone who will listen !! Highly recommend!
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February 2022 by Mariaaa L.
Great customer service! Unique pieces inside! I picked up a large, otherwise expensive planter that would've been hundreds more at a big box store. So it was such a treasure finding this at Highline Furniture at an affordable price! Kaylen was so sweet and I will keep an eye out for one pieces to add to my home.
