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October 2024 by Lin Maxwell
0 stars. Never do business with them. Their billing department is an absolute nightmare. They will lie and make you jump through hundreds of hoops to cancel. … More
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September 2024 by Elden & Bea Sandy
Returned the ASV breathing machine. Continued to receive bills for returned machine.
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July 2024 by Steve T
Adapt Health continues to be one of the best medical supply companies I have dealt with, Kassie quickly assessed the problem and solved it. I will be using this company for all of my respiratory solutions
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March 2024 by Christiana Pace
Truly one of the absolute worst companies I have ever dealt with for medical supplies and equipment. I have taken care of 11 of my elderly and interacted with multiple medical supply companies over 35 years. I really do have experience dealing with these places. With this company, I have working on my account for over a year with these yahoo's. Over charged. Not charged. Insurance not filed correctly. Refunds not issued. Charged for items not received. Multiple supervisors involved. About 50 different stories involved. They sent supplies when I told them no. Sent supplies back for credit and that took a year because their warehouse was behind in reporting it. Normally you have a choice of a few companies with your insurance. Don't choose this company....run, run, run! They are also know as Adapt Health. Avoid Adapt and Pacific Pulmonary. Oh, and if you want to talk to someone about your account, be prepared to speak with someone that has a very heavy accent or barely speaks English. You can't get anyone to call you back that actually cares about your issues and speaks your language in this country (USA).
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July 2023 by Angela Pettit
Don't know who they are and mom got a bill in the mail. tried to call constantly got the run around transfer after transfer.
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December 2022 by Nicole Martino
Complete rip off of a business, and horrible customer service!! Avoid at all costs!! Got charged 75 dollars for a sling I did not even need, and that costs 15 dollars on Amazon. They refused to take any money off this ridiculous charge.
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November 2022 by Brian Sands
terrible attempting to get cpap that makes huge whistling noise and the phone they put me through does not ring through
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March 2022 by Geoff Brady
Wow...if you're in need of some sassy attitude and like getting lost in a phone tree menu system only to be routed to the wrong department...give these folks a call...it really seems like everyone there is so unhappy.
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November 2021 by Christopher S
This is awful.. So we looked at our EOB on our Insurance and we found this Fraudulent Company.. So I called called the urgent care where my son went in for busting his thumb wellhe had X-ray splint and Dr that's it.. No pulmonary at all and even the Urgent Care has no knowledge of using this this company. The insurance when I called already had is suspended because of lack of notes and no doctor or instruction or even my signature on any orders obviously you do at the sign for the equipment or whatever that were getting but there's none of that the hospital doesn't have any orders nothing out of the blue a charge so it's blocked we worked on it for about an hour and a half and nobody could get anywhere they even tried calling nothing the insurance on a really odd so now that company is no longer ever able to Bill my insurance ever again so that's how mine went do you guys have stories like this
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November 2021 by Cheri Williams
My father has been on oxygen for the 6 or so years. We have used this company almost about that time. My father recently passed away I called and told them they need to come pick up the machine and the bottles. The only good thing about my fathers passing is we do NOT have to use this company!!!!! We have had nothing but bad issues with this company. We would call to get supplies and it was always a headache. I spoke to a representative on Monday the DAY after my father PASSED and had to deal with a rep that was more worried about asking me 20 questions than just set up a pick up date. They was to pick it up on Wednesday so someone just called me and told me they be here sometime this morning I asked when we have an appt then he tells me just set it outside . Why so someone can steal it and we be responsible for it NO I don't think so. So then he says he be here this after noon I said what time he said I dont know I explained that my father passed and we had errands we had to do. Then very rude he told me he would be here in the morning then. For everyone reading this I urge you to check around and find another place to get your oxygen this place was just a HEADACHE the whole time we had to use them.
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November 2021 by Deborah Merl
Danny was awesome. He patiently explained EVERYTHING concerning the operation of the portable oxygen tank. It was so appreciated. Thank you Danny!
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October 2021 by ROXANNE ORELLA BAMACA
They are the best. I might of misunderstood but he was nice to take the time to answer all my questions. Now I understand how it really works. I want to thank him. And his customer servive was to die for( very good).
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October 2021 by William Dillon
Adapt Health keeps making my CPAP and getting supplies so easy and it is completely covered my Medicare and my Supplement plan. I never even have to think about it except for turning it on at night. They are great.
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October 2021 by Brandi Davis
Customer Service had no clue what was going on they first told me wrong day tech. Was coming and wrong address he was coming to I called back due to their phone line messing up got another person who gave right address but still wrong day she was going to look into it and after about an hour a knock on the door and a tech was here her explained everything on how to work my battery operated oxygen machine I was happy
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October 2021 by vinelli maybe
Fernando was very knowledgeable and professional. I truly enjoyed the visit.
