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December 2023 by Mark Lovett
Great stock and very friendly service! Our sales rep, Steve, was amazing!
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July 2023 by Derek
Bought a sofa and recliner with cash. Steve told me we could get them reupholstered at any time for any reason for 5 years. Huge selling point for a guy with young kids. That’s all it is, sales tactics- and dishonest ones at that. Don’t be fooled; they are really selling a protection plan that covers “burns or accidents” and NOT stains, and they will NOT reupholster your furniture. Never going back here.
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April 2023 by Sharon Vincent
The sales people are very willing to spend time to help you find what you want. Nice furniture at a good price
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June 2022 by Katie D.
Horrible!!!!! I waited almost a year for one piece and when it arrived it was a different color than in the store. Same as the couch, slate means grey but it's blue and uncomfortable and falling apart. The store lighting is dingy and doesn't show true colors. Took the table back the next day after putting it together and they gave store credit instead of a refund. I won't buy another thing there so I don't need the store credit, I should receive a refund since I waited almost a full year and it was not the right color. The couch I waited months for, so despite not being the right color I kept, it's falling apart after. Few months and it's uncomfortable. Poor customer service, poor quality and poor communication. Don't waste your time in this place! The two tables I kept one was broken, they did replace it, but ordered the wrong chairs so I had to wait for those again, and the other table I e the doors won't stay closed. Thanks for the store credit I won't be using!
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May 2022 by Briana D
If you are needing an HONEST, friendly and knowledgeable furniture sales person please go to this store and find Megan (hopefully I’ve got the spelling right). Megan renewed my faith in furniture sales people. She went out of her way many times over the phone and in person to find what I was asking for and to make sure the price was right. She is strait forward and is not pushy when she sees you’re not interested in something She has shown you. We went to another Ashley’s location before this Thatcher one and we left so frustrated with a pushy used car sales man “type” associate at the other store. If we are need of anything else in the furniture department I will definitely go back to Megan. Thank you so very much, Megan!!!
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January 2022 by Becki Donnelly
I'm on the fence about Ashley. Most of the time the staff if helpful and nice. But honestly ashley needs to do a better job on their products quality. All the furniture over bought here has had problems good thing I always get the extra warranty or I'd be replacing furniture way to often.
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December 2021 by Niki R.
Sergio was incredibly professional, personable, and patient. He had answers to every question we had and helped us find the perfect couch!
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September 2021 by Edmund Sanchez
We ordered furniture from here. The quality was very good. The waiting period was long almost 3 months. They only deliver to the lordsburg area every two weeks. I called around and found out that the Las Cruces store delivers every Friday to our area! The customer service in Safford was friendly I just didn't like having my furniture sitting their for almost 3 weeks before they delivered when it was paid in full.
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September 2021 by Jesse Ferguson
My experience here was amazing. I am happy I chose here to shop. Thank you.
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August 2021 by David Wood
It's a different color
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August 2021 by Xavier Mendez
Great sales person, he was fantastic, and he did all that by not pressuring us. Thanks!
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July 2021 by PamelaandJimmy Frost
They have a great selection of furniture.I found what furniture we wanted and purchased it. But unfortunately we had to order it. Well we finally got it over two months later.
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May 2021 by Mickey Gann
Great place great prices ????
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January 2021 by Reagan-o
Salespeople are nice when you come in, but the follow-up/delivery service is terrible. We ordered furniture on the 1st, and were told it would be delivered by the 10th. Called on the 11th to see why we hadn't heard from anyone, and were told it would be five more days even though the furniture is sitting there at the store. We never received any kind of update after making the purchase, and are now left moving into a new home without a bed or couch. I seldom leave a low score for any store, but in this case I have no choice but to leave one star.
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December 2020 by Luinelly L.
We took advantage of Black Friday and came here not really knowing what we wanted, but the sales associate was so patient and really went above and beyond with trying to help us. She pointed us in the direction of a sectional, hide-a-bed and a full size mattress. She was extremely knowledgeable and what she wasn't sure about, she found out the answer. When we checked out, she went over the warranty on our sectional and stressed it's importance so that we ended up getting the warranty. We were so very happy with our experience, we want to come again soon.
