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July 2023 by Chopper Rick
Absolutely useless location.This is just a ATM. The lobby is closed.Always.I will be closing my account and going somewhere else.
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September 2022 by christine rangel
I set up direct deposit opened online got my pay check and went to Zelle it out or even do a bank to bank transfer and they blocked me. Said call so I called passed my verification and then they said I have to go to the branch. Worst experience ever. Bank of America beats your service. Also no where in account opening does it say I have to go into branch. Offer online banking yet I can’t use it. Thank you for proving Bank of America is the BEST BANK. CLOSING THIS ACCOUNT. ALSO TEACH YOUR REPS TO AT LEAST FAKE THAT THEY ARE SORRY GOR THE INCONVENIENCE. COLD AS ICE PERSONALITY FROM EVEN A SUPERIOR. PULL YOUR CALL. 9/16/2022. BYE
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April 2022 by Cherine Irizarry
The fact that I even had to give one star makes me upset! Bank of the west charges overdraft fees even when you follow their policy to avoid it! My account went negative and although I put money back with in their time frame they still charged me 3 overdraft fees. When you attempt to call you get put on 30 minute wait times only to be hung up on. I wish I chose literally any other bank than them. Don't waste your time here.
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February 2022 by G Schott
Having banked with Bank of the West for 20+ years it is time to bid them farewell…“Temporarily closed” seems to be their mantraAdios
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October 2020 by Shes Geezy
My business was fortunate enough to dodge this bullet based upon other reviews shown in this page.Prior to looking at the reviews. I reached out to this branch to establish a small business account, and like most banks they require certain documents in order to set up the account, which I have.I received a phone call from a person who identified themselves as the branch manager who advised that she needed these documents sent to her for approval prior to opening the account.A couple days later l, I finally received a response back from this same individual with multiple questions which originated concern to me because the questions were quite personal about my business and grew greater in an interrogation type manner as the messages continued.I haves opened accounts at other banks without any issues so the extreme interrogation that I received from this branch raised a huge red flag to me which resulted in me contacting the corporate office for general procedures for opening a small business account.At the end of it all, I simply decided to take my business elsewhere as I do not wish to inject my business into a financial institution that conducts business in this manner.In the future I have learned to check reviews before even attempting to make contact because reviews speaks volume, and are generally accurate.
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September 2020 by Chyvan
I've been a credit card customer of Bank of the West since February, 2020. I received a solicitation to become a checking customer. I use the credit card a lot, and I thought it made sense to consolidate my banking business at one bank.Because of COVID, I used the online checking account opening method that was listed in the solicitation. A checking and savings account were opened and became visible in my online banking within three hours. I was planning on going to the branch to make my opening deposits through the drive-thru the next day.After calling the branch in the morning to determine the best way to get in and out fast, I thought I had a solid plan. Then the problems began. At 12:12 pm, just 17 hours after the accounts were opened, I received an email telling me that the account(s) requested in the application would be closed with no reason given.I called the online account opening people to see if things could be salvaged. I was told that I could open the account in the branch because they use different procedures. It didn't make sense. If the account was closed after opening online, there was no reason to believe that an account opened in the branch wouldn't receive the same treatment. I called the branch to find out of it was really true that an in-person visit would make any difference, and I was told, "the accounts would get closed again."At this point, I'm getting two different answers, and I decided to save my time and end this mess, but it didn't stop there. I interpreted the use of the word "account(s)" to mean plural. I was wrong. Only the checking was closed, but the savings was left open, and the savings has a maintenance fee without a checking account or a pretty high $5,000 minimum balance. I had to request it to be closed, and currently, have my fingers crossed they don't charge a fee even though it was open for about 3 days.I've heard of people being only able to have a savings account. I've heard of people only being able to have checking and savings accounts, but this is the first I've seen that as a credit card customer, that I couldn't have a checking account at a bank.If you became a credit card customer of BOTW during the Jan, 2020 time frame, and get solicited to expand your relationship, DON'T! You'll be disappointed. I swear that the only reason they would have closed my accounts is because they evaluated me as an unknown person rather than as someone with seven months of history.I'll be finishing out my next credit card rewards tier, and then closing the account, and washing my hands of them.
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July 2020 by Force Bewit
7/10 waiting in the drive thru for 25 minutes and only one car moves. Tried to call to find out further info, I get redirected to a 1-800 number. This bank is a joke. I didn't pick this bank it was thru a dealership. Come to find out they are no longer do business with this bank either. I can't imagine why a drive thru would take so long. It would be long before everyone get a clue this bank is not up to par. DON'T BANK HERE. Tolleson office.
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June 2020 by Brandon Burlingame
Horrible customer service. They have the inside of the bank close and make you use the drive through. But your wait takes for ever. The cashiers help one person than walk away. They make the next car wait 5-10. This banks is the worst. They need a total over haul and management and staff. If I wasnt forced to use them Iwouldn't. .
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June 2020 by Angelina perez
Bad service. Takes forever in the drive thru
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June 2020 by Jason Patton
This bank is complete trash their customer service is horrible stay away from them
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April 2020 by Ariel Ordonez
Horrible customer service. Don’t do your banking here! Long waits and they don’t know what they are doing. They give you a hard time making deposits and are rude! I suggest desert financial credit union, way better!
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March 2020 by Willy Wilks
Worst bank in the state of airzona. My next day off I'm closing my account
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February 2020 by Toni Ojeda
I was there a few weekends ago on a Saturday, experienced the worst customer service ever. All I needed to get done was to update my last name on the account; however, since it was 11, and I did not have an appointment, they refused to see me. They persisted in setting me up for an appointment for the following week. I tried explaining myself to the teller, and the banker behind me STOPS helping her customer to tell me that she was not going to see me and that I needed to make an appointment for next week Saturday. Mind you, and this was all happening in the open in front of all other customers. Very unprofessional, rude, and disrespectful. GO ANYWHERE BUT HERE PERIODT.
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November 2019 by Jasmine Jefferson
Stay as far away as possible, they purposely submit funds to collect fees, and when you reach out for an explanation it does not make sense. I check my app before every purchase just an OCD I have no one wants a declined transaction. My account is positive and has a positive balance. So each transaction showed a updated balance. Now due to an emergency I had one transaction overdraft the account, equaled one overdraft fee. Makes sense right. Yes of course. Now what doesn't make sense is the fact that all the transactions processed on the positive side also obtained an overdraft fee? When I called for an explanation of how an overdraft fee could be placed in a payment that didn't overdraft the account, simply told the others were being held still so they count as overdrawn as well. Mind you they all were pulled from a positive account balance. $175 in fees for transactions that were pulled from a positive balance? Let's just purposely hold transactions so get fees. Wanted to try a smaller bank but back to BoA I'll go. Just need my payroll for tomorrow to post and I'm closing my account.
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May 2019 by Joshua Malcolm
Locations is very run down...even the atm is out dated, for as few locations as there are you would think they would keep them up to date...no cash deposit or any kind of verified deposits here just envelope...
