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December 2023 by Kevin J.
Transactions at this location go extremely smooth. When I went to pick up order Eric and Jose are true professionals. Thank you for top-notch quality service!
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December 2023 by Tolonia S.
Erick, Jose and Yessenia were the best! Yessenia was nice enough to make me fresh coffee as I waited for my order to be ready. Both Erick and Jose came out promptly and were very polite. They even helped me move stuff out of my van to fit the product when we had everything in and it was time to shut the doors. We all braced ourselves hoping, everything would fit, and it did! They were all a pleasant start to my morning!!!
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November 2023 by Guillermo Islas
Came to this location looking for a replacement floor board, we got help from Virginia and she literally found our replacement board with the same look and color within 2 minutes. She was amazing, nice and personable! 5/5
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November 2023 by Don Spencer
Shawn the manager at the 9261 W McDowell store was amazing with the decision making and helping with the selection of the product we purchased from the store. His assistance and being so helpful helped us make our decision easier. He's the best at customer service with any flooring store that we've experienced. Thank you Shawn!
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October 2023 by MIchelle Ferrell
Michelle was awesome. She took her time with us and gave us great design advice for our new build. She was extremely knowledgeable and listened to our needs/wants and helped us narrow down products with pricing. Even though we have a Floor and Decor in Surprise, we definitely would make an appointment to work with her again. Excellent!!!
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September 2023 by Bry Brown
Shawn and Virginia were absolutely amazing! Extremely informative and honest about what we needed. I recommend them to anyone in need of something at floor and decor in Tolleson!
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August 2023 by Jose C
8/6/23Update So went to go buy my tile here cause this locaywas the only one that had it in stock that was close to me. I asked a rep if he could help me & he was right on it. Paid for it went to pick it up & the staff was pretty quick about it & loaded up for me. Yes it does seem like they are short staffed but you see them working with customers not just standing around talking like other places. So have to change the grade from 1 Star. I didn't bring it up that it was me, or as for a discount or anything like that the you g man's service made up for it.Old PostI tried calling this location to see if they have the tile I need in stock so I can go purchase it & there is no answer. I tried every single option & there was no answer,even was hung up on X3 times when I tried to check on product availability not sure if someone answered or not.Will be going to another location or another store to do business with. HD or, Lowe's, or etc because this is unacceptable not very good customer service at all. At least answer & say please hold.
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July 2023 by ismael l.
I'm a home developer and have been coming here for years and I appreciate Rebecca's customer service and patience She is always on top of things and always keeps me up to date whenever my order is ready for pick up I highly recommend this store for any of your tile needs
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July 2023 by Jezze
Very organized and clean store. I have always found what I've been looking for with ease. The wide aisles help a lot when moving your flatbed carts. There are no lines and cashier are pretty fast when checking out. Associates will help if incase you can't fine an item. Parking lot is huge so there is always a parking spot to find. Easy access to store from either the I-10fwy or 101hwy.
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June 2023 by Cynthia Escobedo
Loved Floor and Decor! Great Prices. Jasmine, our sales girl helped us out Tremendously on picking the right Bathroom wall tile and pebble floor tile. She did an awesome job on answering all our questions and getting everything we need. Will definitely be back.
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June 2023 by Marsha D.
Great service by employee Austin FarwellKnowledgeable and pleasant to work with. Knows his store and their products. So happy to be able to deal with him.
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May 2023 by Javen Bear
What a great experience. I had to place an order to get what I needed shipped to store. They communicated clearly, the pickup process was easy, and I returned the leftover with no issues. I would return!
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May 2023 by LuisG B.
Store did not have samples of 30x60 very expensive tiles. Store charges full [refundable] price for tiles. Said tiles OFTEN will NOT fit in people's car. Asked employee for help scoring / cutting the tile to be able to transport it. Idiot manager gal refused to ALLOW employee to help cut tile. I WAS planning to buy 19k of said tile. Found an equivalent at Arizona TileManager forced me to look elsewhere. I do not recommend this store will that fool runs the store. Thankd for charging $85 for a sample I ended having break / waste to take home.
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April 2023 by Marinno Moreno
Very nice selection with affordable pricing. I have to say customer service is Excellent! James Wilken is knowledgeable and helped me with completing my project by giving me several options based on my requests. He even helped me load my purchase. Thanks James ..
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April 2023 by Rick L.
Amazing customer service by JAMES..I have never been to store before and wanted to redo my kitchen counter tops..He was so knowledgeable and made me comfortable enough to make my purchase and move forward on my Project. Thx James
