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March 2024 by Valin
I'd give this a 0 if I could, my package has been sitting at the facility for days. When you pay for shipping they shouldn't be allowed to try and shift the blame to the postal service
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January 2024 by Jackie Ruszkowski
Same as everyone else here. My shipments have been delayed 2 weeks or more and a current shipment has just disappeared in their system. When I check tracking daily, it says the shipment will arrive by 7 pm tonight, then it never shows.
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January 2024 by Natasha Marin
My package has been stuck on being delivered to local post office since December 16th and same as everyone else UPS and USPS won’t do anything or take responsibility. Ridiculous and disgusting that this theft is being allowed.
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December 2023 by Kara Villareal
Same story as every other reviewer. My package was received at the facility on December 9 and hasn't moved at all. UPS won't take responsibility and since USPS hasn't received the item they won't take responsibility. In the meantime, my package is either sitting in a corner or is listed on eBay.
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December 2023 by Michelle
Just like everyone else here my package has been sitting at this facility for days. I fear it’s also been stolen. UPS needs to stop using this facility.
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November 2023 by Meghan McLellan
Much like everyone else leaving reviews here I wish I could give zero stars. My package has had no tracking update since 11/04/23 and says that it has been dispatched to the Post Office for final delivery. USPS has not received my package and I am now left with no answers as to where it is as UPS does not take responsibility. How is this place still in business?
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October 2023 by Savannah Lara
They really improved in so many ways.
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October 2023 by Christine Hansen
I have been waiting in limbo for a package since 9/11/23 says it's on its way..I don't believe it
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September 2023 by Elisabeth Kunkle
I’ve lost a package here, my mom lost a package here. I can’t believe this keeps happening, I can’t believe it. It’s morbidly unprofessional
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August 2023 by Ridikipickle Peckinpuff
They'll take your packages, but they won't ship or deliver. Probably too busy looking for valuablesEdit: Interstate-commerce theft is a federal crime, why has nothing been done about this place? These complaints go back years-
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July 2023 by eLm
They reeaalllly screwed things up.UPS Needs to reconsider using it ("UPS" Mail Innovations IS HURTING UPS's Reputation) — Look at the looong list of Horrible reviews."UPS Mail Innovations" <—— is none of those words.They Do Not Have It Together — Are Not Organized — Are Impossible to Contact — Should be Avoided.CUSTOMERS who deal with UPS, you have the right to insist that your shipment Not-Go-Through UPS Mail Innovations (apparently, not a UPS entity - a contract with a disorganized company which apparently treats its employees as poorly as it does its packages). Steer Clear!
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July 2023 by Eric Pierson
This 'service' is the worst ever. My shipments have been delayed 2 weeks or more and a current shipment has just disappeared in their system. When I check tracking daily, it says the shipment will arrive by 7 pm tonight, then it never shows. No accountability from UPS or USPS, either. I'd give it 0 stars if possible.
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March 2023 by Jason Lutz
I have the same issue as most other's in this review thread. UPS Mail Innovations claim to have delivered my package to USPS, but I call them and they said they never received and physically scanned my package. This location (Tolleson, AZ) definitely need to monitor the criminal activity amongst it's employees. They are scanning packages as delivered to USPS and keeping them for themselves or to sell on the streets.
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March 2023 by ViperRussian
A former employee told me that there is substantial theft at the facility and that the employees/thieves scan packages and then steal them, so they appear to show as en-route to the post office. I contacted the police and better business bureau and they are investigating. If your package travels through this facility, and has been "stuck in transit" contact the sender and report the package as missing.
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March 2023 by Amber Swensen
they lost a $600 package of mine. Was “sent to USPS” but USPS never received it.
