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March 2024 by Raul Castillo
At 5 Star Collision Center, my experience was elevated by the standout service and genuine care of their team. Joyce, with her incredible kindness, patience, and welcoming presence, not only made my visit pleasant but also memorable. Her grace and beauty, both inside and out, set a warm and inviting tone right from the start.Hector’s honesty and authenticity in handling the logistics of my car repair were refreshing. His transparent approach not only fostered trust but significantly enhanced the customer experience, showcasing how critical integrity is to 5 Star’s success.The skilled mechanics, while working behind the scenes, are undoubtedly the backbone of the company. Their meticulous work on my car underscores the high standards 5 Star upholds.Together, Joyce, Hector, and the mechanics represent the best of 5 Star, proving that the heart of their business lies in exceptional service and genuine interactions. Their collective efforts not only repaired my car but also built lasting trust and appreciation.
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March 2024 by Raul C.
I had an outstanding experience at 5 Star Collision Center after my 2023 Hyundai Santa Cruz needed repairs. Right from the start, Joyce at the front desk made me feel welcome with her exceptional patience and kindness. Her customer service was top-notch, setting a high standard from the get-go. Hector handled the logistics with unparalleled professionalism, making complex processes seem straightforward. His dedication to excellent service and attention to detail was evident throughout, ensuring my car was in the best possible hands. The mechanics at 5 Star, though I didn't meet them, must be commended for their craftsmanship. My car looks brand new, a testament to their skill and dedication. Their work on my vehicle reflects the high standards of 5 Star, making it clear why this place deserves its name. A huge thank you to Joyce, Hector, and the mechanics for turning what could have been a stressful experience into a seamless one. 5 Star stands out not just for its skilled repairs but for the exceptional service provided by its team. Highly recommended for anyone needing car repairs.
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February 2024 by Ryan Golb
Excellent service. Professional and accommodating staff. Great experience overall.
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January 2024 by Javier G.
Stopped by for a recommendation on what to do about a wear spot on the center hub of my steering wheel (a remnant of the overuse of hand sanitizer). Although 5-Star was not able to repair the problem without replacing the part, Francisco referred me to an upholstery shop which was able to help me. Thank you, Francisco!!
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January 2024 by Adrian S
If more stars could be added I would. From the outstanding customer service to the detail in their work and frequent updates, this shop is top notch! I couldn’t have asked for a more stress free experience. Thank you so much to everyone at 5 star collision!
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November 2023 by Mikel Miller
Wonderful staffVery nice and efficient
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September 2023 by Vicki Platt
They were awesome, they handled my repair quickly and communicated with me often about what was going on and there were no surprises. Very friendly
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July 2023 by Christina G.
from the very beginning of my interaction with 5 Star I felt like this wasn't the place for me. They need a course in Custer care. they way they interact with customers should be of most importance. Because my insurance recommended them I decided to make an appointment to take my care in. the first appointment I had to cancel, I called them and rescheduled for a later date. well over a month. the day if my appointment I went in to find out my appointment was canceled and my rental was canceled leaving me in a bind. this was a combination of the insurance and 5 Star speaking with each other and never once called the customer (me) to confirm anything. 5 Star never apologized or took fault for anything. instead they told me out of curiosity they will get me in the following week. I could never go back with the interaction I had with them.
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July 2023 by ema mondragón
Will absolutely only be going here from now on for my auto body needs! The staff was amazing and walked me through the whole process. They even had a rental waiting for me when I went to drop off my car. They kept me update and informed the whole process and were super nice and patient! My car looks better than ever! Definitely recommend!Service: Painting
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June 2023 by Yellowstone R.
Passage side door of our 2021 Camry was hit by another vehicle. 5 Star did an exceptional job on the bodywork, cannot tell that our vehicle was ever damaged. The service is friendly and we received us text message updates throughout the repair.
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June 2023 by Larissa Cruz
Great Customer Service!! John Camargo was super amazing and kept me updated throughout the process from start to finish. This was an easy process with the insurance and rental. 5 Star assisted with rental from Enterprise. John informed me of the details that would be taking place during the process and having to order parts. He informed me of the delay in completing by the date promised due to having to order the part. He also updated me when the part was received and work had started on vehicle. The job was completed on the date promised. Thank you John for your friendliness and making sure the job was done with no concerns. I will definitely refer to 5 Star and request John. Thank you for the smooth experience.Services: Painting
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May 2023 by Andres Portillo
They stand by their name. 5 stars indeed! They go above and beyond, could not have picked a better place for my collision repairs. Thanks to all the staff!Services: Body & Trim
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May 2023 by sycojackz
Got hit on the first of the year, took it to them the process took a little while just like every body shop. The day they took it they called me and told me it would take about a week, I get a call 3 days later saying there done and I couldn’t be happier with what they did, detailed it and even polished the headlights. Highly recommend. -Seth JServices: Painting
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April 2023 by Danny Levkowitz
They were able to order the parts ahead of time get them ready to be installed. They did a beautiful job and very very reasonable compared to other shops. They also detailed my truck unexpectedly. I am extremely happy and would highly recommend five star to anybody and this is not the first time that I’ve use them and compare their prices Keep up the great work.Services: Body & Trim
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April 2023 by Maria Quijada
I have used 5 star collision for services twice now and both times I have been more than satisfied with the results! Angie and her entire team are super accommodating and friendly, on top of being efficient and providing excellent work! They worked with me to not only get my repairs done but got it done earlier than expected and also assisted with getting my rental situated so I didn’t have to alter my work schedule. I definitely plan on contacting them for any future services I may need!
