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May 2023 by Damon C.
I received excellent service from a woman named Marisa. I was searching for a hobby unit and she was helpful with answering all my questions (and I had a lot of them), showing me the unit, and ultimately putting in a reservation for a unit that fit the budget constraints that I had. I would certainly recommend A Family Storage to anyone searching for a hobby unit, especially this location!
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February 2023 by Nicholas Kuvik
Great storage facility! Marissa is fantastic, friendly and quick to help. 5/5 highly recommend A Family Storage
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January 2023 by Jesse Huggins
Good storage facility that is well maintained. The lighting and security could be improved. Friendly and helpful staff. Competitive rates
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October 2022 by Jody Garland
Good prices for storage units. Manager was very helpful and nice.
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October 2022 by Jody L Garland
Good prices for storage units. Manager was very helpful and nice.
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September 2022 by Jennifer D.
This business shouldnt even get one star. They charged me twice and then tried very hard to blame me For it. Doesnt even make sense since it came from their server. Then they tried to say well we never actually got the money. But it DID come out of my account and ******** my account for which I filed a claim with my bank. They were upset I filed a claim and said that wasnt a normal thing to do!! They finally gave me my money back and would not let me pay online as if this was my fault, and said I would NOT be charged any fees for this mess. The next month I still cannot pay online and still have to pay cash by going into their office and low and behold they have charged me fees for being late and for insurance- which Ive already paid because I paid my full bill as soon as they would let me pay it for their own s**** up when charging me twice. Their explanation- oh well we canceled your insurance when you didnt pay. Which was because of their s**** up which we were trying to get sorted out and the online would not let me pay. (Mind you they NEVER mentioned a single time I could pay cash until after the fact of me being late) so, I called and emailed twice to remove those extra fees to which Ive gotten no response se to that other than- hey yeah we received your payment youre up to date. As if I didnt already know that! Do not use this company- the manager **** does NOT know anything, shes told me she cannot explain the books, she cant even explain an invoice, she cant get into an invoice In the system, she cant explain how payments work- she literally told me every step of the way oh I dont know how to do that- but shes THE MANAGER!
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June 2022 by Henry G Johnson
Helpful employees sizes are adequate easy to get in and out of
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January 2022 by P Mo
I just Love the team that runs this place.( Storage Unit was broken into! Valuable items were stolen!Management still hasn't helped me out.I needed a incident report, emailed to me from the A Family storage.I have not received an email after going into the office 4 times & speaking to them.
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November 2021 by Ronnie Apodaca
Not to happy with this place someone broke into to our unit and it took two weeks to fix our door and there not responsible if something missing how is that on another note they do not have security cameras there the only reason we are there is because it is a block away from our house
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September 2021 by rick brewer
Clean place with professional staff.
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September 2021 by George Bidwell (Linwood Development)
Great staff attention to meet all your storage needs. Mr. ROMERO went out of his way to be sure my customer experience was the best possible. I had a smaller unit wanting to upgrade into a large unit. He paid attention to my needs so when the location of the unit I requested became available he contacted me by phone letting me know it had become available. Did little paper work and I was moving.None of the other staff working at this location cared enough about meeting my needs did not care if I left the location or not.
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August 2021 by Daniell M
Best place to store stuff in tucson
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May 2021 by Rick Holguin
Don't have a choice till I get???
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January 2021 by Patrick Morris
I just Love the team that runs this place.
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December 2020 by Jim Morales
Great facility! Great management!
