-
December 2023 by James Wagner
I can't imagine a more helpful employee than Steve. Some of us have limited knowledge about hardware, he always guides me in the right direction. It's the kind of help you just can't get in a big box store.
-
November 2023 by Martinez 76
Ace is always ready to help, have never had an issue here personally.It’s a quick in and out for the common household needs
-
September 2023 by Linda Williams
Thanks to the staff who work at this store. I ordered an item that is not carried in store, with option to pick up at the store. It arrived within a few days with an email notification. I also had to buy some electrical wire, they sell it by the foot unlike the big box store that only sells it by precut lengths, the man who helped me was super nice and made sure I got what I needed. The employees are helpful and I was able to get everything I needed to complete my project. A+++
-
September 2023 by Jakey Buttersnip
Good Store! Holding up the real tradition of “ACE with the helpful hardware person” Has 99.9% of what I need at ok prices, friendly staff.
-
July 2023 by David L.
I've been going to that Ace for years. Jerry runs a tight ship and has a very friendly and helpful crew. Best hardware store in town.
-
June 2023 by kat katzman
By the time I got there, I was whooped. I knew what I needed but didn't know the name of the item. Describing it was a bit of charades, but the employees figured it out, and BY THE WAY, I LOVED that they had a chair right by the door. They are really what shopping local is all about! Thank you!!!!
-
June 2023 by C B
Ace is the helpful place, unless you need to return something they don't stock (even if it's an Ace branded item!). You're expected to return it to the original store, no matter how far, or find another one who stocks it. This is supposed to be a benefit of a franchise - a uniform experience. But no, they are all "individually owned and operated franchises" (as are all franchises, as anyone having taken one business class can tell you) and will heavily lean of this false premise to deny your return. Be smart, go to a store that has uniform and sensible policies across all locations like Home Depot or Lowe's rather than be expected to know the ridiculous rules they set up at each store without telling you until after the fact.
-
June 2023 by Andy Torborg
Went in on a Saturday at 11:30 with 12 cylinders to be re-keyed. Jordan got right on it, although he said they'd be done before 5:00, he could see I was in a bit of a bind and had them all completed by 1:30. Jordan went above and beyond in terms of customer service and was just genuinely pleasant to interact with as well. Thank you Jordan, for helping me get to the end of a rough day.
-
June 2023 by Gary D Rasmussen Arizona
It is nice to have a neighborhood hardware store with staff who are knowledgeable and caring. Plenty of off-the-shelf product plus I have had good luck with custom screens for windows on our house.
-
June 2023 by Tom M
So glad they’re still around. It really is the place with the helpful hardware folks!
-
April 2023 by Tam E. Lee
I didn't actually go into the store this trip. My husband went.My husband prefers this store over the three other ace stores that we go to. I think he just likes that there's a decent selection. There feels like there's a little bit more room between the aisles and as a man that's over 6 ft some places feel very cramped to him. Also, the staff is very accommodating and helpful. If there is a free staff that sees you will, they will ask you if you need any help. If they are helping someone else and you wait for them, they will immediately turn to you to help and they know what they're talking about. The last part of this review is based on other times that I have actually gone into the store with my husband. For things that I want it. The staff was very helpful in helping me find the items I wanted or even helping me find something that might work better than what I had been thinking of.
-
April 2023 by Paul Rabinovich
I used to shop this store and always had good experience. However, my last visit was the final for me. I will never come to this store again. I bought kitchen food disposer - ACE brand - 2 month ago and it already failed. I took it back to the store and wanted to get a replacement. They told me I have to have the receipt and the "original packaging"!!! Are you kidding me? Imaging if I had to keep all original packaging of all appliances I buy? My house would be filled to the brims! I disposed the packaging assuming I am getting quality product (with ACE name on it), but they did not even talk to me. The person on the register replied: "nothing we can do". Customers, be aware!!!! I threw away $100 and had to drive to Lowes and buy new disposer - another $130. Never go to this store again!!!
-
April 2023 by Chawon White
They had what I was looking for. The store is bigger than it looks from the outside. The prices aren't too high, and the staff seem cool.
-
April 2023 by Alek Delarosa
The worst ace hardware in town. Every body except the women who work the front registers are rude. Anytime you ask for help they all act like you’re bothering them.
-
February 2023 by Maryanna Starr
Usually they are helpful, they have a good variety of items. Only thing that I don't like is they almost attack you when you walk in the door, ask you what you want and have a staff member escort you around the store. Seems they don't like people “browsing” or walking around in their store without a staff member. Like they are so paranoid about letting a person shop by themselves, they must have big problem with shop- lifters.So if you plan on shopping here to browse, plan on having the manager following you around, peeking at you around corners watching every move you make. I feel very uncomfortable shopping here. They treat all customers like potential thief's & someone is always availableto follow you around the store whether you need them or not Creepy!!!!
