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January 2024 by Sheri GinAZ
Horrible. 3 employees up front chatting. Happy to pause their conversation to tell you what aisle to go to but no help otherwise. Chatting amongst themselves the entire time I was there. Checked out with Gerard. This guy should not interface with customers. Rude and snarky and combative. Ace is not what it used to be.
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November 2023 by Tabitha Forsythe
These young men were so helpful.Thank You!!!
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September 2023 by Nancy M
Very nice store....found what we needed.
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September 2023 by Tom Kruszewski
Always very helpful here!
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July 2023 by Wrptinplstc S.
Ace usually has it all, and usually also some older workers who know a screw from a wrench.In the Tanque Verde store, there are several 20-ish young men who don't know enough to measure an item rather than guess at it, and don't know....well, much of anything. Older guys who know more can be found, but one, who identified himself as a manager, was beyond rude, in my face, lectured me like a child (I'm a woman physician in my 70's), behavior that thoroughly convinced me that he would not have done so had I been a man---in which case this aggressive, unacceptable blowhard would have stopped quickly. Bullying is never acceptable.Shop elsewhere.
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April 2023 by Kay V
Went in to purchase a few items andthey immediately assumed we werestealing because of tattoos andpiercings. Not cool, it's 2023 and peopleare still profiling us because we expressourselves differently. We were super kindto the staff and thanked them wheneverthey asked if we needed help and paidfor ALL OF OUR ITEMS. We make morethan enough money to not need to stealso we honestly felt really hurt that wewere suspected of stealing. Don't cometo this ace if you have any type of selfexpression that is outside of a 1920'sview of how you should look.
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April 2023 by Paula Blanchard
Staff was very attentive and led us to the aisle where we found what we needed.
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March 2023 by Jenn Sinclair
I've been going to this Ace since I was a kid. The staff is friendly and helpful. Price might be a tiny bit higher than the big box stores, but you can't beat the service. This trip was just to get a key made. In and out in 5 minutes.
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December 2022 by N M
Great selection and very helpful and knowledge associates.
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December 2022 by Jeremiah Roussard
Very convenient when working in this area, and surprisingly big with a larger than you would imagine selection for how small it looks from the parking lot.
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October 2022 by E C P
Employees I found upbeat and helpful - the store carries diverse useful hardware.
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September 2022 by Dante Knight
Always have the crazy sized nuts and bolts and ALWAYS have a staff member to help me find them.
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July 2022 by Jeffrey Martin
ACE Closed early - hand written note on door. I arrived at 540pm, posted and website hours say closes at 7pm. Drove 10 miles each way at near record gas prices . Lousy thing to do to your customers.
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July 2022 by Bill Thornton
Good hardware store. Very helpful staff.
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June 2022 by Brandon M
I usually shop at Ace because Home Depot does not help customers. I walked by five employees today at this location who didn't ask once if I needed anything. Clearly I was trying to find something and nothing. They have about half of the parts that the other Ace Hardware's in Tucson have. You guys need to go to the Houghton location and the 22nd Street location so you can get an idea of how one of these stores is properly ran.
