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February 2025 by Michael McCarty
Little disappointed that the floor help needed to ask for more assistance just to find where a fuse would be.. I remember going into an Ace and everybody pretty much knew where everything was..
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December 2024 by Erika Davis
I never had a problem at this Ace as all of the staff have always been helpful, funny, and easy to approach with questions. They don't point down an isle and walk away. They don't give me attitude either. As a woman who loves home improvement projects I appreciate the staff here as they have always been respectful and supportive of my ideas and projects. I am grateful for this location and it needs to be said because good people deserve recognition and a thank you.
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October 2024 by Pat Doherty
Just moved near this store and since we are loyal Ace customers we needed a store in our new area. Lucked out here. It’s not the biggest Ace in town but it’s got whatever we need and such great service. Our first trip here we met Luke. He’s great, super friendly and knowledgeable. Highly recommend this store
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September 2024 by Christyn Ryan
This is where I shop for all my projects, home repair needs, paint, everything. The only time I have to venture to go to another store in town is because I need something more specific. I wish that every worker in the store like Dan , Greg, and Michael could just be switched with other stores in the Tucson area because at the end of the day, outstanding customer service makes all the difference in the world. As a customer, when you come in the door and you know what you’re looking for, you look to the customer service representatives, and Store associates to come up with creative solutions. not only that, but kindness, helpfulness, and offering to help before you even ask make a huge difference in a customers experience. Best Ace in town.
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July 2024 by neil damwyk
I'll never spend money here again. Spent $150+ on a key fob for my Honda, stopped working a week after I got it but couldn't do anything about it because I was deployed, tried to get it rectified when I got back. The older gentleman could care less. Said that if it was beyond 30 days I was SOL. I could have spend $40 and had an equally functional key to manually open the doors and start the car. Never again.
Update: The owner replied and said I would be contacted by the store manager. I'm standing by.
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July 2024 by Sean Smith
This team is my "go-to". I was helping my niece and her husband move an just needed to replace a couple parts on a cabinet that were lost. The team was not able to get me 1for1 parts, but they were able to provide a solution that worked perfectly.
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April 2024 by N Curry
Plexiglass Cracked Perhaps Old Pieces want my money back. ACE Hardware Store at 8600 E Broadway, Tucson, AZ
Date of Visit:** April 12, 2024
My recent trip to ACE Hardware at 8600 E Broadway in Tucson was unfortunately less satisfactory than anticipated. I visited the store to purchase two square ice-clear plastic panels for a skylight frame, a product I had previously used without any complications.
**Product Quality:** The one panel, priced at $19.56 , seemed to have an issue was cut by Ace into two pieces. When I attempted to install them by slightly bowing them into the frame, both panels cracked. This was unexpected as my past experience indicated that the material had some flexibility. Suspecting that these might have been older, less durable stocks, I was quite disappointed with the quality of what should have been a reliable product.
**Customer Service:** After the product failure, I contacted the store to arrange for a return and spoke with Dan, one of the managers. The interaction was disheartening. Dan asked if I brought back the broken pieces. What the heck to see if I am lying about them cracking or they did crack to a useable state? During the process of crediting my return, Dan insisted on pointing out that the plexiglass was inherently brittle, a stance I found condescending especially after explaining that I had successfully used similar materials before without issue. This assertion felt dismissive, and Dan repeatedly implied they are bridle and can crake when cutting. Look I am mature person with construction background and not lacking knowledge about the product.
Contrastingly, I visited another ACE Hardware location at 7119 E Tanque Verde, where I met Bill. He was able to cut two new pieces for me, which installed perfectly without any cracking, reinforcing that the material could indeed be flexible and durable when handled correctly. Bill’s assistance was straightforward and respectful, without any unnecessary lectures on the product.
**Overall Experience:** My experience at the Broadway store was marred by product issues and customer service that seemed to challenge rather than support my concerns. While I appreciate the eventual refund, the interaction with Dan was frustrating and made me feel undervalued as a customer. I Won't Return!
**Conclusion:** If you're shopping for hardware supplies, and particularly for more delicate items like plexiglass, I’d recommend visiting the Tanque Verde location over the Broadway store. The difference in customer handling and product quality made a significant impact on my project and my satisfaction as a customer.
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April 2024 by Sean Thornhill
Love this Ace! Staff is always so helpful and friendly. Pricing is good and even better with their coupons.
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March 2024 by Mark Hines
Ace is the place always helpful!!
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November 2023 by MK
Endless inventory and topped notch customer service.
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November 2023 by Mark Hay
Endless inventory and topped notch customer service.
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September 2023 by Justa Random Jess
Josh was very helpful. Someone broke into/vandalized my car, leaving me with no light that shows your license plate at night, therefore risking a ticket when driving at night! We found a temporary solution until i can get it fixed, involving 2 bike lights and duct tape! Lol thanks you are appreciated!
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September 2023 by Jessica Treece
Josh was very helpful. Someone broke into/vandalized my car, leaving me with no light that shows your license plate at night, therefore risking a ticket when driving at night! We found a temporary solution until i can get it fixed, involving 2 bike lights and duct tape! Lol thanks you are appreciated!
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September 2023 by J M
Surprised by the amount of stuff they had, as a single man in an apartment who lives just a few blocks away this Ace will be my new go to home goods store, as nice as Home Depot is I just don't need that much stuff and Ace hits the spot. The employees are nice
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August 2023 by SillyTilly Gilly
Its the nicest Ace and the emoloyees are very helpful.They have accepted expired coupons for as long as I can remember.These coupons are the only way to get anything at a decent price there so it was nice just grabbing a coupon and going.The owners are not poor folks who are in need of revenue.This is pretty bad way to treat customers who have patronized the store for many years,me personaly for a decade.Hopefully when they see how unpopular this is,its changed.
