ADT Security Services provides monitored home security systems. Customers report that promotions can be great and the equipment works well, leading to satisfaction. Installers and technicians are often described as amazing, wonderful, very helpful, very knowledgeable, and personable, with specific praise for their ability to fix issues and provide a positive experience. Local representatives are noted for being able to turn a bad experience into a great one, offering immediate attention and resolving problems like refunds efficiently. However, experiences with customer service can be inconsistent. Some customers report negative initial contacts, where phone agents did not know what they were talking about or provided insufficient troubleshooting advice, such as simply advising to unplug a faulty device. There are also concerns about the process for obtaining estimates, with conflicting information on whether providing highly personal information like a Social Security number is required. A significant frustration noted is that sometimes obtaining timely technical assistance for system failures, such as a tablet with a black screen, can feel impossible without escalating a complaint, though the company is responsive to public feedback. Overall, while many interactions with individual ADT staff are excellent, the standard customer service process and system reliability can sometimes be very disappointing.
I used Smart Home Security to get my ADT Monitored Home Security system. The promotion was great, the equipment works well and I am happy . A special thanks to Jonathan who was very helpful and very knowledgeable every step of the way.
July 2025
Scott did our install and we had so much fun talking with him. So glad we returned all that ring crap and called ADT! Thanks Scott!
April 2025
One Tech was at our house supposedly to fix system but he seemed like he hated his job or was having a bad day
