-
February 2024 by Cindy Alvarez
I just made my first purchase from AZ Appliance & Home. I have been very pleased with all aspects of the sale and delivery. I worked with Victor at the Phoenix location. The price was right and the purchase process was easy. Victor then got my new Bosch range delivered to Tucson for an early morning delivery! The delivery/instation team from Tucson was flawless! Very pleased!!
-
November 2023 by Diane Sullivan
Horrible customer service and will not stand by their products, commitments and warranty.
-
August 2023 by m fitzgerald
We did a kitchen remodel including all major appliances (fridge, cooktop, cooktop exhaust, oven, microwave, dishwasher), all purchased through this business. I am writing this review after leaving 2 messages over the period of 4 weeks (plenty of time to call back) with the manager with a request to call me in hopes of providing feedback to him. This lack of responsiveness is representative of my experience with this business.While they have a beautiful showroom on Oracle that is absolutely worth looking at, I would recommend going elsewhere to actually purchase your appliances. The customer service I received significantly degraded after we made the initial deposit, despite my attempts to be friendly, respectful, and understanding.I felt that the salesperson was pushing KitchenAid appliances very hard, to the point I was wondering if she was getting a commission from them. This was despite my stated preference for GE. I actually changed one appliance to a GE from a KitchenAid once I got home and saw the horrible reviews on the fridge I had been talked into.After purchase, my calls were always sent to voice mail, and often were not returned for 2-3 days.Despite being reassured that I would receive updates on my order, I received none and had to make all calls myself. I was told at one point that my order would arrive in 2 days and that they would call that day. I again had to call that day, and was told that my order had slipped 3 months, with no explanation. I struggle to understand how the data was that flawed 2 days prior.The date was able to be pulled in by around 2 months (good news), but then there was significant chaos in trying to get deliveries and installs scheduled. I would be told one date, and the general contractor managing my remodel would be told another date. Given that I was working and needed to plan access to the home, this level of uncertainty was untenable.When I expressed this to the person I was working with, they subsequently refused to talk to me about dates, even though I was the only person who could speak to my availability (and I was the one who had paid for the appliances).The dishwasher rack was broken upon receipt (stuff happens). However, twice the wrong part was ordered, resulting in my being home without the issue being resolved and for my dishwasher rack being inoperable for well over a month. The 2nd time the repair tech company decided to order extra parts themselves - otherwise it would have been a 3rd trip.I was told by one of the service tech employees that complaints about customer service at AZ Appliance and Home were common, and that I should consider speaking to the manager so that he would be aware. I went to the store and, as mentioned, called twice and gave ample time for a return call. Hence this review.This is my third house to do a kitchen remodel in - I can strongly RECOMMEND Lowe’s (2 out of 3 very successful and great customer service) unless you are buying something very custom. I am sorry I did not go with them for this 3rd time.
-
August 2023 by Morpho P.
On the advice of our kitchen design company, I tried to get information on replacing and upgrading all the appliances in our kitchen after a major remodel. Called the number listed for the Tucson location three times before someone answered. The two previous times, the phone just rang until it disconnected. The person who answered was talking before she even picked up the phone so I didn't hear the first half of what she said. I asked her to repeat it to be sure I called the correct number. I asked for a sales person and was immediately transferred to Dawn's voicemail. This initial contact interaction raised cause for concern. I left a message explaining that my wife and I are looking to put an appliance package together to replace all the appliances after a remodel and did express concern so far with customer service. Haven't had a call back and I'm not optimistic after looking at the reviews. We'll keep looking.
-
June 2023 by Alfred Keuroghlian
When they delivered and installed my dryer, they failed to connect the water so the steam didn't work, they didn't level it so it wobbled and they brought it with a small dent on the side. It was as bad an installation as possible.
-
May 2023 by Dick Kaiser
Excellent service all around. Fair price. Of note, the technician gave us numerous insights that should improve our washer's performance.
-
April 2023 by Isabella J.
In our search for new appliances we were directed to AZ Appliance. We met with Tami and were impressed with her knowledge of the appliances. Our experience at other retailers had been the opposite. Other than going directly to the Miele and SubZero showrooms, where you can't buy from them, this has been the only other store that knows the products. The customer service is very good here for walking the showroom and getting the lay of the land. I can't speak to what it's like after making a purchase, but it's a good place to start.
-
April 2023 by Heather Crisp
We would highly recommend Arizona Appliance and Home to any purchaser. Tami Catalano is outstanding.
-
January 2023 by Clariza Clark
I am very impressed with the service I received from Az Appiance & home. From my initial inquiry of products available on a quick timeline, to ordering and scheduling delivery. The installers communicated their time for installation and arrived promptly. The team was incredibly nice and cared about doing a good job. I was thoroughly happy with the service overall.
-
January 2023 by Barbara Graves
Abraham and Alonzo were amazing! Delivery and set up was a breeze. They were incredibly nice and were able to answer all of my questions. I highly recommend Arizona Appliance. Thank you!
-
December 2022 by Navin Kedia
Andree has been a pleasure to interact with every time I have met with her or called her from initial meeting to purchasing to troubleshooting. Lucky to have her help with our remodel.
-
November 2022 by Lowell Woodin
I bought several appliances from Arizona appliance and had a great experience with the company. They helped me choose the best options, the deliveries went smoothly, and the customer service and technicians are prompt and responsive. I will definitely use them again in the future.
-
November 2022 by Francoisthe P.
Very disappointed in this business from customer service to follow through and work. Will not go there again. No thanks.
-
October 2022 by Jon Coppa
It has been a pleasure to work with Andree. She has always been very considerate and responsive.The reason we have remained an Arizona Wholesale customer is your installers - they are the best.Jon…
-
July 2022 by Steve Berthe
We needed to replace an oddly sized refrigerator. Andree listened carefully and helped us think through what our options were and came up with a creative solution that would never have occurred to us. And it cost a fraction of what we had prepared ourselves to spend.We're not shopping for appliances anywhere else!
