-
March 2024 by Dallas Silva
We worked with Eddie, he was very helpful, he helped us find the perfect dining set to replace our very small dining set. He’s been very communicative with us through the whole process, keeping us updated on our delivery date and everything.
-
March 2024 by Joel Muraco
Had an overall positive experience buying our furniture. At the time, we were quoted a month for delivery. We were able to make that work. Fast forward a month and we’re told it will still be another month for delivery and that there is no guarantee that this new timeline is accurate. So just be aware that while they will quickly sell you something, they in no way have an accurate idea concerning how quickly you’ll receive your furniture. Talking to them, we’re basically told “it is what it is.” No apologies and nothing to be done about it. Regret not buying from Ashley Furniture directly (online). Ashley has had good customer service, but have been limited in their ability to do anything because we bought through a third party store. They over promise and under deliver. We will not buy from them again in the future.
-
March 2024 by Fidencia Esqueda
Brandon has been so wonderful in showing and explaining every piece of furniture. He is a gem.He is a hard worker and is learning all the pieces of furniture in the store. He is very valuable to the company. Thank you for hiring him.
-
March 2024 by nancy abreu
Rebecca was very courteous very helpful. I will be back to buy my bedroom set from her and whatever else I need she is the sweetest I think she should get a raise. She’s really the best
-
March 2024 by Russell Halliday
Worst Customer Service of my life. Hung up on three times and over two hour because they did not stick to their pre approved delivery window. Do not waste your time or your money.
-
March 2024 by S Pile
Michael did a great job! Very helpful and patient with our chaotic toddler. 10/10 recommend him.
-
March 2024 by April Sample
Melvin was very knowledgeable and was not pushy! He helped us get the dresser that we needed!
-
March 2024 by Mark Catterton
Mary Wuertz was great!!! We were in and out. We knew what we wanted she didn’t try to up sell or make us get anything we didn’t need. Will ask for her again. Melvin reed was really great when we bought a bed
-
March 2024 by Nichole Cline
Michael O’Connor is the best salesperson. He’s been my sales guy for 5+ years and he’s always taken such great care of me, my family and our household furniture needs. 10/10 highly recommend him.
-
March 2024 by Rk E
They do not know what they are doing. My daughter's couch was charged to her card then they "lost" it. No help for the poor sales girl. No help for my daughter. Save yourself the trouble and go to Sam Levitz
-
March 2024 by Veronica Iblum
THANK YOU BRANDON N. You are amazing. I appreciate your friendly& professional assistance with my recent purchase. You listened to my preferences for a recliner for my Dad. We found the perfect one!! I highly recommend Brandon N. !! Ask for the "pretty one"!!
-
March 2024 by Caity Montgomery
Went in on Presidents’ Day to buy a dining room table and chairs. They were having system issues because of the switch to being only Ashley and getting all new systems, cool no big deal. They couldn’t get the system to work so they could swipe my card, no problem. So they wrote my card information down to pay for the order when the system was back up, no biggie if I had extra funds taken I’d know exactly who to report. Come to find out, they took my money and never even submitted the order. Called back and talked with Ashley. Took her forever to find my draft order (I’m assuming it was a draft since they never actually submitted it)? Finally found it, let me know it was actually submitted now, and told me they couldn’t deliver it until 2 weeks after I was supposed to receive it. Asked her if I could get a refund on my delivery charge due to the inconvenience they caused. Ashley said she’d speak with a manager and called me back. Never called me back. Had to call them back AGAIN and finally was offered the delivery fee refund. But I have to come in with my card physically for it to be refunded. Even though they had no issue taking my money without having the physical card. Can honestly say I will not be back, and I recommend people look for what they want and then buy it online to avoid the whole mess entirely.
-
March 2024 by Eric Bradley
Absolutely love my new couch. Cornelius and Tania absolutely tag teamed and knocked it out of the park! I know it’s not going to last forever but it was a crazy awesome price, is super comfortable, and looks so awesome in my space! Thanks again yall!
-
March 2024 by J B
Customer service in store is fine, customer service after purchase but before delivery is abysmal. Complete lack of communication even as delays kept piling up. Hopefully will not have to interact with this store again!
-
March 2024 by Steven Jetton
Our daughter was in need of a new bed, she was in a toddler bed. Brandon Neville the "cute one" was the one that had helped us out. He made sure we had all our options available to us I. Store and through their web site. He is exceptionally helpful to make sure we got what we were looking for within our budget! I would recommend anyone go see him for assistance if you are going to Ashley on pantano, ask for Brandon the cute one to help you out. You won't regret it! He made this experience great, especially since I hate furniture shopping.
