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January 2024 by Brainard Shirley
Gerardo was an awesome person, professional and very polite. He helped us out right away. He carefully balanced 4 customers while helping us out. Very knowledgeable about ATT products and services. Give this man a raise.He also knows a lot about sports which made time fly by.
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January 2024 by Donald Erickson
Great service. Very helpful.
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January 2024 by Arlene Martinez
The 3 gentlemen working at the El Con Mall location the morning of Christmas Eve were the best sales men! They were welcoming, helpful and made our switch from VZ to AT&T pleasant and quick. Their humor, kindness and professionalism was to the extreme. I highly recommend this location. Thank you Guys! I hope you all had a Merry Christmas!
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January 2024 by mauryo97
Great experience
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November 2023 by Morgan
The process of upgrading my phone was easy, but next time I will choose a different store. After upgrading my phone, I got a notification that a $17/month protection plan was added to my account, which I did NOT authorize. So, I guess if you choose to go to this store be advised to check your bill afterwards or you’ll be paying more than you should be. Not very trustworthy.
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October 2023 by Juan R.
Michael otero from AT&T at this shopping center was beyond helpful. He was short staffed and a line started forming while I was there waiting for my turn and he was attending to two rude and very chatty Bettys. He somehow managed to juggle people coming in, upgrade my phone, order one and tend to the Bettys. Very good time management Michael as well as customer service. Thanks for explaining the best ways of getting value.
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October 2023 by Savannah Jimenez
Great store!! The manager Michael bought me every boba drink next store for buying tv, he’ll do the same for you ?
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October 2023 by Tyler Durden
Thank you Gerardo!!! I went into Att last night and someone punched me in the face and broke my glasses and Gerardo literally took my lenses and made a hand carved frame out of firewood and quickly put it all together within minutes. He really is a miracle #GerardoAtATTSavesLives
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September 2023 by Haven Rae
I was in line complaining about bills and Gerardo literally called Sallie Mae and paid off my student loans. God Bless You.
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September 2023 by Kyle Boggess
Way to go, Gerardo! I'll never forget the time when I was at ATT to buy a birthday phone for my mother only to realize her birthday was the day before and I was never going to hear the end of it for forgetting my mother on her birthday! Gerardo ran eastwards so fast that the Earth spun the opposite direction, turning back time and allowing me to buy the new phone and get it to my Mom with plenty of time to spare! Gerardo even upsold me some amazing AirPods that work with moms hearing aids! The neighbors are also thankful because she doesn’t have to yell when she’s on the phone with Benny Hill prayer lines at 3am anymore. I went in at 5:30pm and left by11:30am the previous day! Great service!
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September 2023 by Kyle Anthony
You're the best, Gerardo. I remember when I came in last Sunday, the Lord's Day, to buy some new screen protectors and Samsung buds for my whole family. Geraldo rang us up in a flash! He magically put all 6 screen protectors on AT THE SAME TIME! Gerardo bagged our items so fast the first bag melted, he was nice enough to double bag it at no extra charge. Not to mention he saved my life with the Heimlich maneuver when I started choking on a pepperette while walking back to my car. Great job, Gerardo!
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September 2023 by Martin Lopez
The staff were more than helpful and Mike and the manager took care of my issues with my new Galaxy A14 5G
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September 2023 by Destinee Lusterino
Was very helpful and did everything they could to help me I really want to thank geranlo he was so amazing he made sure I got the best service and the best phone he helped me upgrade and was super fast I will definitely be referring people to this location keep up the good work guys
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September 2023 by Nancy Carlson
Mike was so polite and helpful and knowledgeable. Took a long time with us and understood our problems. Totally satisfied with his performance
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July 2023 by Carla Sandoval
I recently transferred over 180 work cell phones to ATT from two other phone carriers my company was using because I thought it would be better all around. I thought the customer service and the service alone would be amazing. We’ll I finally upgraded my work cell phone and received it Friday. I was told by our account manager that I could walk into an ATT store as an option to get my new phone set up. Since I was switching from iPhone to Samsung I wanted to make sure everything was transferred over. I walked in yesterday morning and the young man that greeted me was the same person who mentioned he couldn’t help me. He advised me to get a cord to transfer my data. I thought this is what customer service and account reps could do. I went to Best Buy to buy a cord to set up the transfer and I still cant set my phone up and for some reason I can’t make calls. Needless to say ATT customer service in store isn’t the best. Maybe that young man was having a bad day. Regardless, I won’t be going back. I was thinking of switching over my three personal phones to ATT but I think I’ll stick with Verizon.
