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March 2024 by James Newberry
Nice people
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December 2023 by Pam Isgett
They were able to get us in same day and the doctor and staff were very kind with our stressed out, sick fur baby. Overall the cost was less than our vet and than any hospital visit.
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December 2023 by Selah Ora Etim
this place is a disorganized joke. they took 6 hours to see my cat even though I made an appointment days earlier. they didn’t even reschedule, they just let my cat wait for 6 hours in a dark room before finally seeing him. if you love ur fur babies idk if this is the place :/
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December 2023 by Joy Barry
They truly care about our pets, & it shows. Thank you.
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October 2023 by Lori R
The Vet, nurses and associates are amazing!! So glad I took Artichoke to them!
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September 2023 by Luisa B
Not only did my son's dog die less than 12hrs after going to Banfield. After her death they had very poor communication with us. The dog was healthy, she was not supposed to die. I do not recommend this place and will never take another pet there again.
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July 2023 by Kimi
We were 6 minutes late, waited forever so the clerk could up sell the person in front of us a wellness plan. By the time we checked in we were later, they said the vet went to lunch and refused to see us. We asked twice, explained we drove 50 minutes to come here, and had been waiting to check in. They promptly said NO WERE EATING. That doesn’t even make sense how lunch started since that means my dog would have had less then a 10 minute appointment. I asked the please check, I took the day off to celebrate my toddlers birthday, and we took three of the hours to get our pet checked since he needed to be seen, they said NO. I was literally crying asking please, we were barely late, drove so far on a special day for him to be seen and they were very adamant, no. It was very heartless. I don’t know if I’d want my pet seen here after the lack of care they showed. They said best they would do is let us drop him off, I explained we couldn’t come back because it’s a 3 hour round trip drive and it’s my girls birthday, I already convinced them to take time away to get him checked on I couldn’t do that to them, all they wanted to do was go swimming and I needed to make that happen as their mom. They still said no. We’re EATING. It was really unbelievable. Both banfields customer service and the manager of petsmart were shocked and surprised they were being so rude but it is what it is. I frankly wouldn’t trust them to take care of my pet properly after the care I got so even with the drop off option I’d never take it in the future. Such a horrible experience. I do appreciate the petsmart manager trying to help but banfield is it’s own entity so while they would help she couldn’t make the vet see my dog. I don’t want to make anyone do anything, the lack of humanity was shocking, especially as we were hardly late, and we waited for their upsell.
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June 2023 by Alix Petersen
It was time to put Pearson to rest. The vet and staff were so caring. It was a peaceful and that goes a long way in handling the grief.
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June 2023 by Patricia Switzer
The Banfield at the Spectrum is terrible. The customer service is the worst and they did a test to determine my dog's breed and it was amazing how the test said my dogs were almost the same thing when one was a Chihuahua and one is a Maltese/Shitzu. That was so crazy. They take your money on these monthly plans and figure they have you locked in and handle your appointments and everything in an unprofessional way. Stay away from the one at the spectrum.
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June 2023 by Tracey Smith
Staff was very friendly and helpful, with me being a first-time puppy owner. The doctor was very helpful along with her assistant .
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May 2023 by Carolyn Davis
They tend to be busy and unable to see our pets in a timely fashion. They are always respectful of our pets' needs when we have an appt.
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May 2023 by Alyssa Galello
Brought my dog in for a check-up and to get a fluconazole refill. Whoever I talked to on April 7th never put notes in that we needed another refill... now my dog is in pain because she is out of her meds... their answer was, "we'll have to wait until your vet is in on Friday," which is days away... how is it that no other vet in the building can rectify this situation now? Why does my dog have to suffer for your incompetence. The woman on the phone had no empathy towards the situation. I'm not happy with you guys. I also told you guys multiple times that I don't want to pay for a valley fever tider... if she's still in pain, she obviously still has it. Ridiculous
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April 2023 by Collin Johnson
The doctor and the vet student had no problem coming into the room to let me see them do the exam. My cat was acting normal enough to hide everything with just some eye goopage. Thankfully I got some eye drops prescribed because three days later the eye is getting better! He’ll finish the course.
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April 2023 by Em Casalena
This review is based on an experience I had last year. I'm never bringing my senior cat here again. He had a routine teeth cleaning scheduled a month in advance and was kept there for over 10 hours, and I had to wait an additional hour past the time they said he'd be ready to come home because he “wasn't waking up” which is a terrifying thing to hear with no reassurance.The person working the front desk tried to be helpful, but they did note that there was only one vet on staff on a busy Saturday. I don't know if my cat actually received food and water during this time or if he was kept away from sick animals during the entirety of his stay.They we're also inconsistent about when he was put under, told me they were waiting on a urinalysis when he wasn't even put under yet, and a lot of other inconsistencies. Dr. Ray has been a good vet, but this facility is severely understaffed and not operating efficiently. The senior wellness plan is useful, but not worth it for this kind of service.
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March 2023 by linda dietz
Just did a review for PetSmart on Broadway.. but kudos to y'all for helping Zona with his teeth and nails.. the other department ( groomers) did an amazing double coat de - shedding and his coat looks outstanding!! Thank you so much. Well worth the 75$
