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August 2024 by Jeremy Kindquist
Rene did the opposite of help me this morning. After denying my daughter access to a restroom I was told to wait an additional 20 minutes estimated...
I was there only after spending numerous hours prior day on the phone with "customer service" about a fraudulent withdrawal of $740, so I'm there in person to give them information they really shouldn't need, it's obvious I didn't process the cash app "refund" for an item I sold over a month ago.
As we're being helped not just waiting in line, our number has already been called and Rene is supposed to "help" , bad timing my kido had to use the restroom so she promptly denied us access. Leaving my issue unresolved and me in fear of leaving my hard earned money there.
Literally an additional hour at minimum.
They will give you the run around at times..
Deny you access to control your personal funds if they deem necessary..
Your Money is fairly secure there
No access to restroom not only to the public but long time customers of 15 years that happened to have their 3 year old cleanly kid with, I didn't want to be in the building in the first place.
Be careful out there America....
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July 2024 by Al Dickson
29 years personal and 10 years business banking with BofA. I have never felt so disgusted in my life.
Yesterday(June 17th), this location treated me like a transient with a fake check.
As a BLACK man, I suggest we look for better banking options. Happy Juneteenth!
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February 2024 by Isaac Schroeder
Its ok
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February 2024 by Frank Urbano
On one of the ATMs the contact less feature does not work.
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December 2023 by kammeres61
For the second time in less than a month, a drive-through ATM at this location has retained my wife's business debit card with no provocation What the hell gives??? Am not happy with this nonsense.
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October 2023 by Blanca F.
I will not even gave them stars !!!! They only have one person working the window on Broadway for all the customers There suck big time !!!!
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April 2023 by Jonathan Ebright
The tellers at this store on 4/10/2023 are the laziest and won't do anything to help a customer. Bank of America just lost a customer!!! I was at one of the drive up ATM, and it froze and took my card. Their first and only response to me was," we have nothing to do with that". They went and sat down. That's how they treat customers. They are more concerned about doing nothing when it's getting close to closing time. I've been a customer for about 4 years and it's like this in almost every branch. Bank Of America employees are lazy.
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October 2022 by Mar L
Very helpful and they took the time to go over my account and my options for loans. Thanks!
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August 2022 by Caryn Paer
Renee was very friendly and helpful in setting up my son’s account
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October 2021 by B
Can't keep appointment times, waited over a half hour past my time for a simple notarization. Don't expect expediency.
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September 2021 by Cesar W.
I've been waiting 20 min with a line out the door and there's only one teller at the window with 3 other employees just standing around doing nothing
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June 2021 by Vale L.
I honestly had one of the best services after the terrible experience I had at the Oracle location. They will help.
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May 2021 by Randal Barnes
I come here at least once a week to conduct business on behalf of the organization that I represent. Their tellers and officers are always most polite and highly professional in addressing my every transaction. The security presence outside is always most cordial and also is a welcome presence at that. Kudos to a well-run establishment!
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May 2021 by Edward Y.
I went there at 3:55 PM ( they close at 4pm), but MR. Fabian still quickly and professionally solved IRA transfer issue at the last moment ( before deadline). Also, front desk lady is friendly and exactly knows what customers need.
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April 2021 by Rafael Haro
Ruth Dickey is really rude. Doesn't take that little extra in customer service.
