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February 2024 by Tris Ash
Just a quick drive thru ATM with 2 machines available to automobiles and one walk up ATM. Night visits could be sketchy. Always exercise caution at drive thru and walk-up ATMs. One other comment, for the best customer service, in most cases, call the number on the back of your Bank of America debit or credit card. When dealing with personnel inside the bank, I've had more negative interactions than positive. I've been a customer of Bank of America for almost 20 years. You'll get more respect on the phone!
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January 2024 by Pat Doherty
I’ve banked with BofA for over 25 years. I went in today to make a simple account change and was told I would have to close my account and open a new one. I’ve spent most of the day changing all my direct deposits to a different bank. The individual we met with never offered to help with the account change or even express any concern when I said I would be closing the account. NOT A SINGLE ENCOURAGUNG COMMENT! Or even a thank you. How does BofA stay in business with this kind of representative
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January 2024 by Bryan Darling
I closed my account today after they failed to send me a new business card for 5 months. I called each month telling them I didn’t get it and verifying the address. They continued to charge me maintenance fees on an account that I couldn’t use. When they refused to refund me the fees, I closed my account. I was a customer for over 35 years and they made no effort to try to make it right. Every person I talked to said that I had the right to be upset, and that they understood that I did nothing wrong, yet could not do anything.
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August 2023 by Jeanarie
This staff is the most knowledgeable & professional & proficient of all banks I've encountered. Their minimal staff is mandated by BofA manpower budget. That said - if you want your needs cared for - this is the branch you need!
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August 2023 by Amaya L.
DO NOT ATTEMPT TO GO THROUGH THROUGH THIS BANK! i was robbbed BROKE OF ALLL MY MONEY!!!anytime I try to get someone on the phone, they hang up! There rude and inconsiderat. all of my mortgage GONE! you will be hearing from me again....
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July 2023 by John Lindner
I have been dealing with Michael he is very professional and pleasant. Keep up the good work and you'll go places.
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May 2023 by bobbyq1116
I deposited a check of $550,000 in this bank was given a receipt saying I would get $5000 the next day and $545,000 six days later. Neither happened the band held the money for 10 days and would not give me a reason. The money was taken from the person who wrote the check the day I deposited it. No one answers the phone and have yet to receive an explanation. They are a greedy bank that will do anything to make a buck and won't follow through on even a printed receipt. As soon as my check is deposited I will be taking it to a different bank.
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May 2023 by Philip James
Why do we all work 9-5 and this location is only open 10-4? They always have at least 5 employees standing around while the ONE teller helping people is overloaded. Useless. Expect to wait forever.
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April 2023 by Ron K.
Horrible service. I had fraud on a BOA checking account so I went into the branch to ask for a hold to be placed on the account. The meeter/ greeter made me wait 5 minutes in the lobby while she checked a schedule to see if someone from platform could fit me in( as if these idiots were brain surgeons) She talked to someone who told her the branch couldn't help me and gave me an 800 number to call the fraud department I will be closing all my accounts this week.
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January 2023 by Doni Grant
AVOID! ALL THESE BAD REVIEWS ARE NOT LIEING!DENIED OPENING A NEW BUSINESS ACCOUNT WITH AZ CORP COMMISSION AUTHENTICATION LETTER.*THERE'S A REASON BUSINESSES AVOID THIS BANK!
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March 2022 by Jessica Treece
I just opened an account with Tyler, he was very friendly and his Batman voice was spot on! Thanks!
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March 2022 by Joshua Y rw
I drove through the atm and they made me pay for it.
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February 2022 by R H.
Horrible customer service. Use any other bank who may have an inkling of how to treat people- this place does not.
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September 2021 by Zack Yang
drive thru is SO narrow. be very careful. everything else about it is fine. ATMs are fast and good interface.
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July 2021 by Jim Mangan
The drive-thru ATMs are very narrow
