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February 2024 by Mel Etherton
The best employee I’ve seen anywhere, Cheyanne, who was working alone the day I came in. She was kind, super efficient, smart, knowledgeable and good at repairs. She made sales, answered phones, replaced batteries on phones and watches and waited on customers with a smile. This rare employee deserves a promotion and a raise! Especially now, when customer service in most places is non existent.
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February 2024 by Jeff Ramos
Cheyanne is a definite asset to the company. She was the only one available to do my iPhone battery replacement. While she was doing the repair work, she also waited on in-store customers and dealt with phone-in calls. As with me, she treated customers with the utmost of respect and kindness. Her knowledge base and skills are incredible. She dealt with everyone with a great deal of the most positive attitude, even to those that were slightly grumpy with her. She never treated anyone poorly and again her broad knowledge was evident as she spoke to the people on the phone or dealt with them in the store. She’s just an amazing human being. Even though this store is miles away from my home, I would rather deal with her because I know it would be a very good experience. The guys at the Wilmot location are very good as well but Cheyanne seems to effortlessly go the extra mile to make someone’s day better. She is fantastic! Batteries Plus has great employees all around but I can’t say enough about how much Cheyanne impressed me.
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February 2024 by Linda Hanson
Excellent customer service for a warranty issue
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February 2024 by Mckylah Edmondson
Don’t go here if you’re trying to get your new key fob cut and programmed they completely messed it up. I called ahead of time and Chase said to come on the weekend because a manager had to do it but when i get there he’s in the back and had a team member do it and she messed it up and had to keep going in the back to ask him was she doing it right he only came out to help when it got too busy. Cheyenne the “manager” says it can only be done during the week so which is it? They need to get it together and do better
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January 2024 by Brian Longenbaugh
Beck was extremely patient and professional helping me repair my key fobs and replace the batteries. Service at this store is always excellent. Thanks again!!
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December 2023 by Kris McKerney
I rarely recommend a business but if you’re looking for quality, competitive price & the best employee service, Batteries Plus store number 102 has all that & more.
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December 2023 by Steven DuBay
This team of three went above and beyond in their service, not only to me but every customer in the store !Best service ever !!!
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December 2023 by Christopher H
Very friendly, and skilled staff at this very busy store. They worked together as a team to help customers quickly and efficiently. It was impressive.
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December 2023 by Brian Flahive
But a Key Phob from Marana store they said that I would have to take it to the store on First Ave to get it programmed. I did and Chase started to program it said would take about an hour then said its not working and asked if I can bring it back and said it was my Battery car wont start and my screen does not work now. All they offered was to refund and key and I would have to get the car fixed on my own. The manager (Sean) did not even get on the phone with me. Stay away from this Place, As of right now I am. Out all repair cost
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December 2023 by Bethany Holder
They had the battery for my key fob and for much less than dealer... and they are professional, knowledgeable, and very quick. I don't think I was in the store longer than 10 minutes.
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October 2023 by Art Di Salvo
My required battery was in stock and the clerk was prompt and polite
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October 2023 by L Ingram
The service I received today was excellent and very professional. David knew what I was experiencing and could explain what he was doing to fix my problem that was ongoing after I had it serviced @ Jim Click. Thank You David!
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October 2023 by Julia Martenson
I find this store to have really good customer service, very easy and helpful, and friendly.
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August 2023 by T VE
Excellent customer service! Cheyenne knows her phones and the possible issues with troubleshooting any device. Chase was a very friendly, helpful associate who helped fix my phone and rang me out. Great team work! Very reasonable prices for battery replacement and screen repairs. Saved me $500 of which I would have spent on a new phone if it wasn’t able to be repaired. I will definitely come again!!
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June 2023 by Julissa Saenz
I’m very dissatisfied with their product, first I went to the Wilmot store and they couldn’t cut my key so I had to drive to the 1st location. My key fob broke a month later! A month! I called and asked about a replacement and they said since it wasn’t within 14 days they won’t replace it. I would have just done it myself for $15 had I known this company didn’t back their items.
