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August 2022 by C
This bank has been the most worst experience ever. We went in on 04/20 to close the account and 9 days later it still was not closed. Come to find out they forgot to close it and allowed a transaction to go through when we don’t have overdraft protection so normally it would decline but somehow it went through and put the account in the negative. So because of negligent staff we are getting stuck with a charge. Called the bank and no one cares and no one can do anything even though it was their fault!!! DO NOT bank with these people they are negligent and don’t care about their customers at all!!
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July 2022 by Richard Kang
That guy Colton really helped me out what a guy
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May 2022 by Marie Obrien
This bank has been the most worst experience ever. We went in on 04/20 to close the account and 9 days later it still was not closed. Come to find out they forgot to close it and allowed a transaction to go through when we don’t have overdraft protection so normally it would decline but somehow it went through and put the account in the negative. So because of negligent staff we are getting stuck with a charge. Called the bank and no one cares and no one can do anything even though it was their fault!!! DO NOT bank with these people they are negligent and don’t care about their customers at all!!
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April 2022 by Charles Reynolds
It was bad before and has gotten so much worse. Less supported ATMs means more fees, worse customer service and always exceptionally slow at the branch as always. Do yourself a favor and find a different bank. I know I will be.
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March 2022 by Diane
Ever since PNC took over BBVA I've had nothing but trouble. While I do appreciate the call center being in the USA...the customer service in the bank locations really stink. Takes forever for a simple transaction. Thinking I have to change banks soon.
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September 2021 by Loving Him
Love the Maps App. Always have love Compass, now BBVA, Let's see what this new ones going to hold. (Don't always like changes) ??
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August 2020 by Letty H.
I used to love this bank. Their customer service was great. Their online "help" is horrible. Not only do you get transferred 3-4 times but each dept. tells you they can't help. When you ask for a supervisor- they wait her disconnect you or put you on eternal hold. They really don't care about the customers. I am moving all my accounts today!
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June 2020 by BeingLifeLove
Randomly closed at 2pm on a Friday, no email notification, just me wasting my time trying to do an important transaction.
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October 2019 by Denise Powell
Very friendly staff - always helpful and smiling
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September 2019 by Joaquin Martinez
Very friendly and clean branch! Nice tellers
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August 2019 by K. W.
I have found good banks with customer service in general are getting hard to find! However BBVA has been a positive exception! Online banking and bill pay is good. Everyone is very friendly at the LaCholla branch. Tracy at LaCholla branch has always been kind and very helpful. My go to person! There is no one better than Tracy S. in the commercial banking division. I have never experienced such smooth commercial mortgage transactions than what we have had with Tracy S! An honest banker with integrity! BBVA has been a great experience!
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August 2019 by Tracy A.
I bank here and online has improved so much. My credit card is great and all the employees treat you with respect. I've never had any issues.
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June 2019 by Burma W.
In general, BBVA CompAss Bank is the most incompetent and unprofessional institution I have EVER dealt with! I have a credit card with them and have been making recurring payments via my bank. LAST September they processed my monthly automatic payment of $200, however, it was NEVER applied to my account. I have called innumerable times, and was misinformed innumerable times, and have rarely received a call back when they say they would. I have had my bank call them several times, sending proof of payment to no avail. I have gone to a branch, had an agent fax info and was told that that they would call me back, NEVER HAPPENED! 10 months of unbelievable incompetence. I highly recommend that you DO NOT get involved with this institution. STAY AWAY!
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September 2018 by Michael Richards
Worst ATMs out of any bank, always broken. It is sooooo annoying.
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July 2018 by Chrissy S.
More of a general review of the company. Credit cards were available to view online however they switched to how you view it online yet they won't let you make the switch online so you can view your account info like they claim you can easily switch it online . If you call you are sent to a call center in a foreign country and expected to give out all your info including what you want your username to be. I contacted them they refuse to fix their system so you can switch from one online account access to their new system. They are rude and say some customers are experiencing this problem well then fix it for your customers convenience as some of us don't have time to or want to go to the branches nor do I want to give you all my info over the phone if your overseas or in the states as my user name is my business I understand they can look it up via computer but at least there will be a trail if they hack my account. What a joke of a company!!
