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February 2024 by Tokz Tokz
Very poor customer service
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January 2024 by Ian McCabe
Christina B was awesome and helped us open an account. She was very helpful and personable.
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August 2023 by Daisy Smith
My new account got off to a rough start. Even though the bank rep was aware that I was going to transfer money from my old account to PNC, she neglected to inform me that there is a different routing number for wire transfers. Nor was it mentioned anywhere in the literature I was given. It made it very difficult and time consuming to move my money.Then she forgot to order the checks she had asked us about and when they didn’t show up in our mailbox, we were very worried. She did, however investigate the problem and help us resolve it.My trust in the bank has been affected by these circumstances.
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July 2023 by Kathleen Maxine Keith Eakins
Only helpful branch in the area. Tellers are friendly. Manager is attentive. If all branches were like this one, I'd never leave
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November 2022 by LyndaDoes MyHair
Recently made a deposit via Drive-thru at the Crossroads branch. Horrible experience! First, their intercom system makes them sound like the teacher in the Peanuts cartoons. Second, it took over 4 minutes for the teller to process my deposit- I was the Only car in the Drive-thru!I've kept the account with PNC (BBVA\Compass) out of sheer laziness and easy access to Zelle. Time to stop being lazy and value myself more. PNC keeps proving they don't!
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August 2022 by Abby Roberts
Spent hours on hold attempting to create a Zelle account. Although bank employees tried to be helpful, they are unable to help me. Had PNC supervisor lodge accelerated complaint. By the time PNC called me back a week later, I had moved my account to Wells Fargo.
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June 2022 by Axel Wolf
Poor customer service and response to customer inquiries.
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March 2022 by Queen ofHearts
Thank you so much Angela (Angel) for TOP NOTCH service today. I hope to get a survey. 5 stars all the way!
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February 2022 by James Wilhite
The Branch Manager was very friendly, and helped me get the necessary things I needed for my business. I highly recommend this branch
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December 2021 by J Bregel
For a bank, teller wasn't great at math... Told me it was 2% to cash a check. I had two checks for $70.00... she said that was $4.00.. I said no... It's 2.80... no it's 4... You said 2%... Yeah of each check... 2% of 70x2 is 2% of 140 so $2.80... not impressed.
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December 2021 by Michael Richards
If I could give zero stars, I would. PNC is nowhere nearly as good as BBVA Compass.
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July 2021 by James Moss
Excellent location and the people are very helpful. ??
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January 2021 by Kathy Berry
Needed to go in. Everyone is masked. Hand sanitizer is readily available. Helpful tellers.
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August 2020 by Elizabeth Robertson
We’ve been w/this branch since we opened our practice in 1998. They haves the nicest most helpful know your name tellers i have had the pleasure of working with for 22yrs. I highly recommend this BBVA branch for all your banking needs
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March 2020 by Max J.
This Bank, BBVA, is the bottom of the barrel, dregs of financial institutions. BBVA will process debits before credits, always, and operates to capitalize off of NSF fees. The customer service is garbage, nine times out of 10 you will always reach an outsourced call center. Bank tellers do not have the power to do anything legitimate to help you, aside from cashing checks, processing with drawls, and looking things up on a computer screen. Branch managers do not care about you or your financial needs as long as the branch is making money. Please Bank somewhere else and avoid BBVA at all costs; garbage bank.
