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February 2024 by Dinorah L.
Worst customer service. Time consuming, spent 2 hours to order a toilet, had to pay in advance and 5 weeks later, after 3 calls and they kept saying they will call back and "never" did they care less for customer calls, I went there and spent another 1/2 an hour on my day off just to find out they didnt have it or order it, requested my money back after waiting on the counter another half an hour and they were supposed to send an email with reinburment confirmation that couldnt do right away made me write down my email and never got it and still waiting to be reinbursed in my Credit Card. Called back today and they did non had my phone or email! Do not loose your time products are beautifull but not CS. This company use to be top of the line not any more.
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February 2024 by Tammy F.
We had an issue with bathroom fixtures during our remodel. Benjamin was able to piece together just what we needed so our project could move forward. Very friendly and helpful. We paid a more than a big box store but in return we got a higher quality of product. This will be our go to for plumbing supplies in the future.
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December 2023 by Taylor S.
Benjamin Supply is wonderful. Not much to add other than I took my mom here to look at bathroom fixtures to get in the mode of customizing a new home. The selection is fantastic, and the setting is funky... it made going into downtown (I absolutely despise doing that) worth it. Staff were available if we had questions, but were not pushy. Overall, I liked it better than Ferguson, and I love Ferguson.
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October 2023 by PJ
I was very underwhelmed by the customer service. She seems to be annoyed to have to work there and was very short with her answers and offered no details about the products
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September 2023 by K. G.
Weird vibe in this place with respect to customer service. They have a good selection of products, but the receptionist was rude from the get-go. Not sure what's going on there, but she's obviously mad about something.
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August 2023 by Patty McCallister
The receptionist was courteous and listened to my request. She called for someone to help me. The young lady, Ms. Begay, listened to my wants and then said she’d go downstairs to see what they had. She was not receptive to my joke when she asked when I needed the fixtures. She was gone a while and then returned and guided me to the computer screen where she built out a package of shower fixtures. It was nothing like I’d asked for (round vs. square, on/off handle included separate temperature handle). She said again I had not allowed enough time to get the modern, oil rubbed bronze fixtures I desired. I felt disrespected and her tone was condescending. I will not return to Benjamin Supply. I came home and ordered the Delta supplies I needed and they will arrive in 2 days.
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December 2022 by Mike Gesty
I went and purchased the bathtub and ended up being the wrong one I've called several times I have not gotten back to me they have no customer service I suggest you go to Ferguson's plumbing supply or if you're in Tucson go to Winnelson much better service since the owner passed away last year everything is gone down hill the worst service ever Ernie worthless the 2 girls managing worthless
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October 2022 by Melissa C.
Our contractor directed us to Benjamin Supply, and we've worked with Lisa on two separate remodeling projects. She's amazing! She took time to understand our needs, showed us options that met the criteria, and then made recommendations based on what we liked and our budget. Lisa also set our expectations for the timing of quotes, order placement, expected shipping dates, and arrival in warehouse. The warehouse showroom is fantastic too. There are hundreds of fixtures to check out. Take off your socks and sit in the tub. Try out the shower controls. Decide if the faucet looks good with the sink you selected. We were never rushed through this process.Hopefully, we don't have any other remodels coming up soon, but if you do, we highly recommend Benjamin Supply.
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September 2022 by Dell Craaybeek
Awesome. I love it when I have to go there for anything. Your Showroom rocks!
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July 2022 by Erin J.
My sons shower would not turn off while I was out of town. He ended up removing the shower handle and having to turn it off by the valve with locking pliers. We went to Lowes to try and find a kit to fix the handle but, the gentleman there said Lowes did not have it. After a quick search on Google I found Benjamin Plumbing Supply. My son and I jetted over there and gave the girl at the front desk the shower handle. She gave it to one of their technicians and he disappeared with it. After several minutes he returned with the shower handle and a card. He was able to identify that my shower handle was a Moen brand and gave me the part # for the replacement parts. He also went as far as to look it up for me and said that Amazon had it for $6. Talk about good customer service!! He could of easily just tried to sell me a new shower handle assembly but, instead he took the time to help me find what I needed. Best customer service ever!! As for the store, talk about impressive!!! Prices seemed average and not overpriced there. Every type of sink, toilet, bathtub, faucets, shower heads, and etc that you could imagine. I didn't even know they made so many variations. Toilets that open their lids and seat when you approach and even a demo room that shows what different ones look like installed. I plan on coming here when I need new items. Absolutely loved browsing this store. Just make sure you have time to spare if you decide to stop by here "just to look", the store is HUGE!! It's like the plumbing version of Floor and Decor.
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May 2022 by Linda S.
Needed to replace our main bath shower system. Looked on line but not easy to mix and match pieces that we wanted. We went to Benjamin because they have knowledgeable staff, lots of parts in stock and make it easy to compare different manufacturers systems in their showroom. Found a great solution that should function for years and will look beautiful. Always happy to support a fantastic local business like Benjamin Supply!
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May 2022 by Renee S.
Love Benjamin Supply and love love love my sales rep, Lisa! Her product knowledge, customer service, and patience kept me from going insane during a complete remodel. We bought tons of stuff from them and everything was perfect. I highly recommend Benjamin Supply and Lisa!
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April 2022 by Oil-pressure
Helpful and friendly staff, warehouse is huge, anything plumbing they have it!!!
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March 2022 by Jay Jackson
Beautiful showroom with very helpful staff. They carry high quality medium quality and good quality items. Wonderful place to shop for your home.
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March 2022 by Jeremiah Warren
Very good prices and wonderful customer service from Lisa Hanak
