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April 2024 by Brenda Nguyen
I had the best experience here - amazing customer service and knowledgeable staff! I'm traveling here for vacation and needed service on my road bike. John came to the rescue and fixed it very quickly for a very fair price. I wish they could clone themselves and be near my home!
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April 2024 by Steve Knoll
Customer service is alive and well at Ben's Bikes! Thanks guys!
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March 2024 by Jack Bredar
Mike was very helpful! I needed a new tube in my rear tire and he got me in and out of the shop in less than 20 minutes. Great service!
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March 2024 by Jessa Lenseigne
DO YOUR SIT BONES HURT? HOW ABOUT YOUR NECK AND SHOULDERS?GET FITTED WITH FRANK!!!!I bought a very expensive bike from a different bike shop in town and it has been incredibly uncomfortable to ride. Frank did a one on one bike fitting with me and it turns out I bought the wrong size bike! He took my $4,000.00 painful investment and swapped out the handle bars, add a shorter stem and a narrower saddle. He really took the time and care to make certain that I was going to be comfortable on my bike. The bike itself was an investment in my future but I hated riding it. The true investment was the time spent with Frank! Because of him, I'm falling back in love with my bike. ❤️Thank you Frank from the bottom of my heart.Honestly, I absolutely Love (with a capital L) everyone at Ben's Bikes! They are all super friendly, knowledgeable and patient. I'm a noob to cycling and have made ALL the mistakes. If I had taken the time and started my cycling journey at Ben's, I would have saved a lot of time and money. Big thanks to everyone at Ben's Bikes!
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March 2024 by Clayton Longenecker
Was so impressed by the entire staff at Ben’s Bikes! They were incredible! Thank you all!!
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March 2024 by Sarah Gates
I highly recommend Ben's. I'm from out of town on a month long road trip and had never used them before for bike service. This morning, my derailleur died. I stopped by and they quickly evaluated it, worked with the vendor, and were able to replace it under warranty in just a couple of hours. They also managed to do a brake bleed on my other bike . I went from completely unable to ride to back on the road in one afternoon. Ben's is definitely a go to shop when I'm in Tucson from now on.
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March 2024 by G&B
We love Ben's Bikes! We have purchased several Giant bikes which they have assembled, and they have fixed our bikes on probably a dozen or more incidents. Also, BB's is veteran owned, which as a veteran we try to support. We are very lucky to have a bike shop like this in our community.
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March 2024 by Russ Taylor
My eBike didn't work using the peddles, only the trottle. They said they worked on our bike's brand and would look at it. I thought because they said they could service it, I brought in my ebike, too, and they could clean and tune up both bikes. We picked up the bikes the following week, brought it home and the peddle-drive system worked for a quarter mile and broke. I took it back. They said they seviced that brand, but weren't authorized to work on the electric components. Quite a shock, pretending to work on ebikes, but with no support from the manufacturer. Thier false assurances cost me. I would have never brought my bike in for service if I had known they were gambling they could fix electric components. If I could give a lower score than one star, I would.
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March 2024 by Dan Gust
I'm travelling and needed a quick, simple repair. Was told in no uncertain terms that there was a one week backlog, period. No help, no suggestions of another shop or solution, just no. Would not return if I was back in the area and would suggest you find another place to do business.TWO YEARS LATER I got the following snotty reply from this sad shop.
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March 2024 by Shy Abel
Wonderful experience with a well knowledged staff. Honest and great prices. It’s taken us some time to find a good bike shop since moving to AZ a year ago and happy to know we finally found one :)
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February 2024 by Joe Sanford
The staff was super helpful and friendly. The fact that they have a UPS drop-off is a major bonus.
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February 2024 by Art Ramon Paintings (Art Ramon)
Great place for bike products and UPS drop off.
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February 2024 by Emma J
Went in for some bike parts for a repair at home that turn out to be more complicated than expected. Anthony at the front was very helpful, patient, knowledgeable, and humble. Helped us find the right parts for the job so we could leave with everything in hand that we needed, at a great price! We will we back for other repairs if needed.
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December 2023 by Cliff Kennell
Great shop and very helpful staff. Helped me out really quickly and very professionally. Couldn't of been happier.
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December 2023 by Dwayne Hauck
Nice store with helpful staff. Giant and Liv are there main brands. Lots of incredible trails near by for MTB as well as bike paths.
