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November 2023 by Blaze Reviews
Great work today. Just a quick tire maintenance stop. Balance and rotation. Work was completed quickly and thoroughly. Staff was friendly and professional. Store was clean and inviting.Will absolutely be going back for all my tire needs.
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November 2023 by Jeremiah Curtis
This is my 3rd time using this big o tires and my last, the first time picked up a nail, was told it could not be fixed, so put 2 tires on, that took them 6 hours to do, a week later went back to get my front tires done, told them to match them, do they match? Nope not at all, and my steering wheel was turned as if I was taking a hard right, so went back in and paid an additional 100 to get an alignment, not sure if it was needed or they made it necessary. Then had to go back again because they didn't put my spare back, another 6 hour wait, today called ahead scheduled my kids care for oil and tire rotation was told to bring in, we dropped it at 0830 this morning at 3pm I picked it up and they had not even touched it.i will never bring my business to their location.
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November 2023 by wendy palmer
Best oil changes for great prices. Waiting area has water, coffee, hot chocolate, TV 3 lounge chairs and bathrooms. Next to dutchbros too. Get there 7am-9am without needing an appointment.
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October 2023 by Lance L.
I brought my truck in because it was vibrating on the freeway. I had a feeling the tires were not balanced, as I did tire balancing before. They checked the balance of the tires and found 3 of the 4 tires where not balanced properly. Truck is running good now. One issue is when they jacked up the front, they broke my front license plate frame. The major issue is that when I did a 360 check of my tires, 3 of the center caps where not tight, the 4th center cap was not even tightened, I just pulled it off. I brought this to the attention of Peggy and she immediately had the guy come out and tighten them. When it comes to tires, they need to insure that their all tightened and secured properly, because traveling at 75 mph and a tire falls off can be devastating and can be fatal or cause great bodily injuries, Just because they didn't double check their work! On a positive note, Peggy was great, her customer service was excellent, from start to finish, after she showed me the damage to my license plate frame, she said she wasn't going to charge me for the balancing! A note to management, you need to emphasize the importance of having your employees double checking their work for the safety of your customers. I'm only giving a 3 star rating because I want to see if they improve the next time I bring my truck in for service. I would give Peggy a 5 star rating if it would allow me too!
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October 2023 by sky patt
I'd say it's okay. Nothing bad has ever happened to my vehicle but it's the little things that are frustrating. For example, on my white car I had grease hand prints on my hood. All my tires had a different tire pressure by a difference of at least 5 pounds. They get the job done and most of the time very quickly.
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September 2023 by valerie matthew
I have been going to BIg O tires on East Old Vail road for the past 4 years. I always have excellent service. Peggy at the desk is very helpful and explains all the options. They even one time directed me to go to the dealership as they said my car would be fixed faster and likely cheaper than they could do it. Honest people.
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September 2023 by Dave Henson
Truly appreciate the professional and friendly atmosphere that I encounter when dealing with Big O on Old Vail Road in Tucson. Peggy and the techs take the time to explain the details of the work being done and answered all my questions. This store is my go to for automotive service and maintenance without question! Thanks again…. DJH
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September 2023 by Barth M.
Always do a good job of checking the car during service is what I use to say.I have been coming to this location for 8 years now for all of my cars. On Saturday I made an appointment online for an oil change and overall service to be done on the following Wednesday. I got an email Monday at 7am that there was a conflict and a store associate would be reaching out to me.I waited. and waited, and at about 3pm decided to call myself. I was told "Oh ya, those online appointments are always wrong, I need to call if I want an appointment". I told him the email said you were going to contact me. He said, No, we don't do anything with the online". He went on to say his next opening was Thursday. I told him I am leaving for out of town Thursday morning. He then told me, "well, you can come in Wednesday, but be prepared for a 2 and a half hour wait". I told him, and I must admit abruptly, that there are plenty of places that would like my business, so no thanks.First, when it says on the website, "Book an appointment", do not. It appears you must call. I do have a question though, why offer online reservations when. It is obvious the management at this location completely ignores it?Second, Do not wait for them to contact you, because they wont. You need to call and be persistent. Finally, offering me something I am not able to accept and then telling me if I don't like it I can wait 2 and a half hours signals to me at least, that This Big-O already has too much business and doesn't care much if they lose customers.They may want to consider opening another Big-O near by since this one appears to be over capacity or managed ineffectually. Respectfully, Barth L Maher
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August 2023 by Scott Brewer
My alignment work was started promptly at the appointed time and completed quickly. I was able to work comfortably from the lobby using the free wifi. I was given a full readout of my before and after alignment settings and acceptable ranges for my car.
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August 2023 by Laura MacKenzie
Super thrilled with the service I received. I was from out of town and the engine service light came on. Although it wasn’t an emergency I wanted my oil changed for peace of mind as I was transporting a greyhound from foster to her permanent home near Phoenix. They found my cv axle was leaking grease because of their 17 point inspection even on an oil change. They took care of that too. Fabulous polite service. Thank you!!
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August 2023 by Tre Horton
The Big O team in Vail is awesome. Great communication, customer service and quality work! I'm very satisfied with the work done on my Mazda!
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August 2023 by Tim R.
Called on Friday,I ask.....' do you have time to put on two tires?" I called the Wed and confirmed they had my tires in stock.......when I asked the man, I believe his name was Richard (not sure) says "we don't put on tires that are not purchased here" and hamgs up!!!! brought my wife tires here, ive brought really expensive tires for my Classic car here. I will never buy another tire here.. If you have people like this answering your phone I'll go to discount tire..which I did and they beat the price and didn't rudly hang up...
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July 2023 by Tim G.
Alex hooked me and the RV up on my first trip out with the trailer. Thanks man! Much appreciated. Will be sure to come by when the tires are ready for a swap.
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July 2023 by Jeanne Missey Osgood
Big O Tires were open on Sunday morn when my tire was going flat! They were fast efficient and capable! Best yet it only cost $20! I most definitely recommend them?
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July 2023 by Cara Campbell
Robert and the staff are wonderful and welcoming. They got me before my appointment time and had my oil changed in no time. I highly recommend them!!
