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January 2024 by Jason Radford
Good customer service
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September 2023 by JANET LEYVA
Horrible experience with BMO. I had never stepped foot at this bank on Wilmot nor will I ever go back.Lost my father month ago, was left as a beneficiary along with two other siblings. Keep in mind mourning my father it took 4 visits to finally get the money my father left me. I did what was asked of me and provided information that the bank needed. It would have been easier if at the first visit they give me a list of what they needed. It did not work out that way. On my fourth visit when I was handed the check I went into the vice presidents office, Bernadette Waddel to let her know what a terrible experience this was. I mentioned to her the money means nothing, if I could have my father back I would do that in a heartbeat. She tried to jump in but I asked her to just listen as I was emotional and VERY frustrated. At the end of the conversation she stood up and walked me to the door and started to YELL at me to never come back and that she would make a report to never let me in the building. As she was yelling her tellers were looking at her in shock of what just happened.She was so irate. It was very disturbing to watch her throw me out. I have never had this happen and I work in a well known drs office. I would NEVER treat anyone in a matter that she treated me.As soon as I got in my car I had a meltdown and showed up at my own bank (no name given) and let my own girl know. She pulled me into private office to calm me down.I was and am speechless……Thank you Bernadette for showing your true colors, I’d ripped that badge off if you worked for me.
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January 2023 by A S
Great spot to do banking. I read a few of the previous reviews which put the bank in a bad light and at least for me it has been the opposite. Very professional and easy to work with team.
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October 2022 by Eugene Hazel
Jordan and the staff at the wilmot branch are very good at what they do and rest assured if there's an issue they'll bend over backwards to resolve it
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June 2022 by Mia C.
Terrible bank and service. So disappointed, I would not recommend this bank. Web site bad too. I closed my account.
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December 2021 by Eric Hazel
Jordan and the staff at the wilmot branch are very good at what they do and rest assured if there's an issue they'll bend over backwards to resolve it
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September 2021 by S O (TruthTeller20)
No one is ever in the drive thru! It’s so annoying do your jobs!!!!
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May 2021 by Jorge Ortega
Teller is extremely rude. I went in just to get a roll of quarters and because I didn't have my ID on me they wouldn't exchange or give me a roll of quarters. Just needed it quickly for my business, I've never not been able to walk into any Bank and exchange $10 for a roll of quarters and I've definitely never been asked for my ID to have to do it. The teller and banker are the rudest people I've ever come across in my life.
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February 2021 by Airline Lush
exceptional service. lobby is open to do banking inside the bank.
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August 2020 by TonyRTwo
Looking over some of the reviews here, I don't feel too bad for leaving this review. My girlfriend and I were denied an HELOC, which isn't a big deal. However, not communicating with us that we were denied and then blaming the lack of communication on EVERYONE else is extremely childish and unprofessional. We have waited over a month to be told they can't do anything for us - In that time frame, we could have been exploring other options that better fit our credentials. Anthony Mercado - This employee is extremely incompetent. Zero communication, followed by more excuses than the population of China. He was our point of contact throughout this process! He took zero responsibility or accountability for his lack of action. I do NOT recommend conducting business with Anthony, and I certainly don't recommend using this Bank for services if this is how they are going to treat potential clients.
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May 2020 by Kara Lehmann
They wrongly deposited a false check into my account when it should have gone into someone else’s account and they ended up over-drafting my account. I was left with no money for days. Ignacio was very helpful in the situation but the manager was extremely rude and offered no assistance
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May 2020 by Donna Carpenter
This location wrongly took thousands of dollars out of my niece's bank account and left her stranded without money, food and shelter while she was traveling. They fixed their mistake almost a week later and all she got was a "sorry". Horrible location.
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March 2020 by Carolyn LeCocq
Horrible! Have been with them for years and now all at once they have posted one of my 3 mortgages to another acct. I have contacted them several times about the issue! Still not fixed! They have reported it to my credit bureau and I cannot get it removed. THEIR FAULT!
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November 2019 by LaNoya J.
Very pleased with our first interaction as new members. We were greeted and helped quickly. Adding my wife to our new account and Jesse, our personal banker, even got us debit cards right away so we didn't have to wait for the ones in the mail. He gave us all information we asked for--other locations, fee-free ATM locations and cash deposit atms. Both gentleman that were n the branch were helpful and kept a smile on their face. Looking forward to the change of banks for a better financial future.
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June 2019 by Tammy Cogswell
been with them for since they came to town have nothing but positive things to say about them LOVE BMO
