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November 2023 by Isaac Saedi
Great customer service and explanation of the service being performed, which is very important to me. The mechanic was able to send pictures and video of my car being examined. The mechanic sent me a picture of cracks on my timing belt, which helped me gain confidence in replacing it. I love working on my laptop in their comfortable, quiet lobby. Their lobby also has available coffee-like drinks, water and ice cream sweets.
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November 2023 by marc salomone
Our experience at BMW of Tucson was fantastic. Customer service, including the explanation at delivery of our new BMW 440i, was exemplary. The facility was clean and modern and there was ample time to review all the features of the new models.
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November 2023 by Francisco Arias (AriasFco)
Best dealer this side of the Mississippi!The folks over at BMW of Tucson were phenomenal, from the sales folks to the finance team.They were swift and diligent, answering all of my questions.If you want a good sales person that helps you and gives you the best deal from the start ask for Anthony Powers!
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November 2023 by Helmut Dunlap
I ordered and received a new X5 BMW from this dealership. The experience was great. From ordering through delivery. The salesman as well as the Finance Director were efficient, honest, courteous and very helpful throughout the process
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November 2023 by Kathy Shiba
BMW Tucson did a great job. I love the video of the inspection they send you while your car is being worked on. They were quick and did a great job with my car and communication. They clean your car inside and out before you get it back. I would definitely recommend the service department.
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October 2023 by Sally McVicker
We have worked with Jamie for a few years now, and she is amazing! She’s very attentive to our needs. She is able to provide great service, and is always extremely professional! I know whenever we need anything done at BMW I can call Jamie and she will take care of it.I highly recommend BMW of Tucson and ask for Jamie.
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September 2023 by Elizabeth S.
Good service, but one problem, you have to wait 2 hours even if you have an appointment.
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September 2023 by Jeff Knudten
Kevin White is by far one of the most honest and helpful salespeople you could ask to work with. He is 100% class and treated me with respect and his attentiveness was second to none. If you are looking to buy a BMW or in my case a Porsche I wouldn’t look any further than BMW of Tucson and be sure to ask for Kevin White. I promise you will be happy.
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September 2023 by N.F
Ernie Buck was great to work with and really went above and beyond. He is professional, knowledgeable and friendly. It was a pleasure working with him and I would highly recommend him. Kudos to William Murphy, General Sales Manager, too. It was a pleasant experience working with both of them.
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September 2023 by Del Messer
Excellent car buying experience. My wife is a master haggler so they had their work cut out for them. We ended up at BMW because i was in the market for an EV. That same day we almost bought an E-Tron at another dealership that ended up selling the vehicle out from under us. I was not in the mood to buy a car. The team at BMW turned my day around by offering lunch and listening. I bought an i4. I love it! Every person i have had an interaction with at Tucson BMW has been outstanding. Tyler was the most recent staff member i worked with in service.
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September 2023 by Ernie DeTrinidad
Our experience at BMW Tucson started by meeting Patrick. He met all our requests with knowledgeable experienced professionalism. What he didn't know he asked his colleagues.We appreciate his no pressure sincere opinions.Courteous and attentive.We found the right vehicle for our needs and budget.The team at BMW Tucson really appreciate doing business and go the extra mile to make sure everyone gets fair deal.Gordon got us a good trade in value and the finance team did thier best in terms.Will definitely do business with BMW Tucson again.
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August 2023 by Leigh Decker
A stylish facility with a well-organized, specialized staff at the ready for each step of the buying process. Since it was my first time buying from a dealership, I had so many questions. My sales rep, Isaiah, was polite, thoughtful and highly responsive to all my inquiries. He guided me along with his positive, productive energy. When larger questions arose the General Manager, William, stepped up to help, personifying the expression, "Where there's a 'Will', there's a way." A great overall experience and I love my new BMW!
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August 2023 by Angel Rodriguez
Amazing dealership experience. One of the best I’ve ever had. I worked with Patrick (sales) and he could not have been more of top of things. He kept me informed on the status of my car, and on delivery day he could not have made things easier and smoother. I actually drove from Mesa (2 hrs drive) to get the car from them because of how impressed I was during our initial email communication, and I would definitely buy from them again if I want another BMW in the future. Thank you so much for all your help guys!!
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August 2023 by CJ D
Ryan provided great service and communication throughout the whole process while my first BMW was being serviced. I will be coming back and highly recommend their service. I really like the text videos sent by the service tech explaining things they see on the car and recommendations, it's like being taken to the back and seeing the car without getting dirty. Great touch!!
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August 2023 by Victor M.
Oh no. Don't go here. I took a test drive because my 2015 435i was totaled in an accident. I had yet to receive the insurance payout, and I wanted to hold off the buying process til the loss was processed. I looked unto afew used cars and took a test drive to get a feel for a suv type of vehicle. The sales rep ran some hypothetical numbers and swar not to run a credit report. Yep, the liar did just that. Needless to say that I got a new 2023 BMW at Chapman BMW in Phoenix where I got my last 3 German cars.
