Bonanza Shoe Repair is a long-standing business known for its affordable prices and high-quality shoe repairs. Customers consistently praise the shop for its excellent work on shoes, with many noting that repairs such as sole replacements, heel pegs, and general shoe maintenance are done to a high standard, often better than new. The staff, especially employees like Kathie and Katie, are highly appreciated for their friendly attitude, attention to detail, and quick service, making each visit a positive experience. Customers feel valued and recognize the staff's dedication, with Katie receiving special praise for her exceptional work on luxury items like Gucci loafers, going above and beyond to meet customer needs. However, the business has some areas for improvement. Service can sometimes be rough around the edges, with occasional difficulty reaching staff by phone and limited communication about the repair process. Handbag repairs are not their strong suit; for example, a luxury bag was damaged during polishing, leaving the owner to fix it elsewhere. The shop's focus appears to be primarily on shoes, with luxury handbag repairs being less reliable. Overall, Bonanza Shoe Repair is a trusted spot for shoe repairs, especially for those who value personalized service and skilled craftsmanship. While service quality is generally good, customers advise caution when bringing luxury handbags, and suggest that the shop's strengths lie in shoe maintenance and repair.
My Granddaughter had some expensive boots that the rubber heel fell off. It had a unique design but we were prepared the repair wouldn't be perfect. Picked them ip today and the heels are perfect! I would absolutely recommend this shoe repair.
April 2025
Did amazing work in repairing two of my bags both vintage. Their expertise from the seamstress and staff is unparalleled.
April 2024
Completed a minor sole re-stitch on the spot for free. I tipped as a thank-you. Great customer service.
