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November 2023 by Melody Knox
The team at Borst on Swan is wonderful. Thorough, thoughtful, and communicative. Matt was such a great rep & put me in a loaner without hesitation. I highly recommend their service.
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November 2023 by Miro Gutz
I found that their oil change coupon is the BEST bag for you Buck out there! They checked my vehicle for upcoming repairs and I was able to change my filthy passenger air filters and get an oil change, vehicle electronically inspected, have my tires rotated and vehicle washed for less then $110!! That’s a pretty great deal* they’re courteous and friendly and know what they’re talking about. They offer beverages and snacks as you wait. Please check them out and see for yourself*
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October 2023 by Jill Baumann
I was introduced to Borst Automotive just shy of a year ago and I haven't looked back. We have taken two of our late model Lexus to be maintained along with a couple of repairs to the Swan location. I have always had a good experience with excellent communication, timely turnaround, and a willingness to work with me on what is important vs what is recommended. Having these conversations has been the foundation for me to trust my service advisors, Shawn and Mark. I call schedule an appointment, drop my vehicle off, they provide me with transportation back to my office or home, they send text messages with a detailed report, I call and we discuss options and costs, they call me when my vehicle is ready, they come pick me up from my home or office, I settle the bill, receive a full car fax detail report, and off I go! I just found out that my new brakes have a nation wide warranty in case I have an issue away from home or if I move! I found that to be super helpful and good news! I highly recommend Borst Automotive! I have even interviewed other passengers in the courtesy van as to what their experience has been and I have always been told they are long time Borst Automotive customers. To me that says a lot!
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October 2023 by Zack Fuller
Excellent staff in the office. They were very helpful and called with any updates and/or questions about my repair service. Technicians seem to know what they're doing and did a great job on the replacement of my fuel pump. Will definitely be returning for any future repairs. Thanks guys!Services: General repairs & maintenance
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October 2023 by David Gonzales
My name is David M Gonzales I took my vehicle to Borst Automotive repair shop. I started working with Shawn Smith he is a True professional at what he does he was fair with me and did the repairs needed on my vehicle that were important and where needed also, in a timely manner. The pricing was fair that’s why I continue to take my vehicle to Borst Automotive. Shawn Smith truly deserves to be recognized for doing an outstanding job and being loyal to his customers, and to his company.Service: Transmission
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October 2023 by Jeffrey L
The employees here are so friendly and down to earth; from the awesome Shuttle Driver, Service Writer, and Mechanic explaining what he did. Also got me in quick and did an awesome job on my difficult wheel-tire balancing to eliminate a steering wheel shake.
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October 2023 by David Delgado
Easily the easiest time I've had getting car repairs done. Customer service is best I've ever seen. Shawn checked my car in by 8 am and I had it back before 4pm. Much faster than the estimated time. Only one shop will work on my car from now on and that's Borst
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October 2023 by Chris Massingill
Read the reviews before I decided to go here. It was everything good that I read about. Very honest, efficient and above and beyond in their work. Very fair pricing. No gotcha's. I actually thought something much worse was going on with the vehicle and the technician debunked that and our problem was pretty minor (and way cheaper). I forgot I read that someone got their car back cleaner than when they dropped it off. Yup, that happened too. Borst has a new family to add to their clientele list. Thank you, thank you.Service: General repairs & maintenance
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September 2023 by Joao Mura
Excellent service! My car broke down when I was visiting Tucson during the holiday, and Borst was the only place in town that was available to check it first thing in the morning. The staff was friendly and honest in diagnosing my car issue, and they got me back on the road in no time.Services: Auto engine diagnostic
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August 2023 by Brady Kuphal
Great experience and great to work with. I’m from Wisconsin and they did a quick service and check on my vehicle for me while I’m on the road. Awesome quick work and helped me out with a few issues on my vehicle that I had as well! Will definitely go back before headin back on the road for my voyage home.
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August 2023 by Seina Torres
I usually don’t leave reviews but my goodness was this the most fast, sufficient, friendly place I have ever gone too! They have a tracker where you can see what’s being done on your car & when! They also made it the easiest process to leave your car & offer you a shuttle back to where you need. A 10/10 I recommend. But most of all I want to give a big personal thank you to Shawn who helped me with my services, he cares about his job & gets it done
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August 2023 by Lynne
The work was done efficiently and I was kept informed of any changes, along with photos of the problem. I was asked if I had any discount coupons, which I had, and that got me a nice savings. Since the work on my car was going to take a few hours, I was given a ride home and back to the garage by Anthony, a very pleasant and helpful young man. My car was washed, too, just in time for the monsoon! All staff were pleasant and helpful, the waiting area is clean and well-stocked with snacks and drinks, and I will definitely be making Borst my mechanics of choice.Services: Transmission
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August 2023 by Annette Hernandez
Super professional, attentive and kind. Matt went above and beyond to make sure I understood what my car needed. I never felt like I was being taken advantage of like I have at other places.. I will be back and recommend Borst to my friend's.
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August 2023 by Janet Cooper
I did find everyone to be helpful and professional. The door to door service was fantastic. The price quoted for windshield wipers was a bit inflated even though it was stated labor was free. I saved $30.00 leaving Borst the same day going to Auto Zone buying quality wipers and having them install them for free per their policy.
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August 2023 by T. Berg
Very nice staff! Got my car in and out in just a few hours. Only made the appointment a day in advance. Price seemed very reasonable! Showed photos of the issue at hand.
