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September 2023 by USMC 3/7 Wpns. Co.
It was my first time there the other day, I got an oil change and tire rotation. They did an amazing job and my car runs great. I will definitely be back again for my other car needs, and I would definitely recommend them to other.Services: General repairs & maintenance
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September 2023 by Akilah Bee
David was awesome. He was polite and professional. He also added a coupon without me asking. Will definitely come back from here on out!Service: Oil change
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September 2023 by Konrad Kocon
I went in as a last minute hoo-rah to get a family members vehicle aligned and 2 tires mounted. I believe the service advisor who helped me was named David, anyway, he was very accommodating, fair in the pricing and the service was top notch. I don't typically do business with chains, but they were so professional and helpful that they've earned a repeat customer!Services: Tires
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September 2023 by Ken Swiniuch
I was very impressed with my vehicle pre purchase inspection. They were very thorough. It took much longer than I expected but they were very busy. Also. It would be unfortunate if you do raise the price to $60 from 40. I understand inflation,, but 50%Services: Vehicle Inspection
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August 2023 by Gary C.
The service at the Thornydale site is impeccable. I have had a great experience with this shop and hope this helps people decide on a car repair facility like this.
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August 2023 by Francisco Urbieta
David was clear and made sure I understood the options and pricing before I approved. The team was great. they let David know if anything else was need and had a timely conversation on how to proceed. Also I had concerns about my A/C system. they looked into it and gave me a couple of options and pricing with which maintenance had priority. We as customers don’t always get to see what is happening in the back. This is the reason I always tell people to try BRAKEmax out firstThank you guys for all the hard work.Service: Transmission
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August 2023 by Yvonne Mutch
When I broke down outside the city I actually changed the place to be towed to based on the phone conversation I had with Hector. From the get-go, I appreciated his positive attitude & the fact that he would get me in that day - because I was traveling & literally stranded. The issue with my 2020 Subaru was a difficult one & one that should not have been, being that it only had about 42K miles on it, but Hector & his team of professionals did all they could to get us back on the road in a timely manner with the directive to get to a Subaru dealership as soon as possible. In the midst of a challenging time, they were courteous, helpful & friendly. I could not have happened upon a better place. Hector, the man who runs this shop, operates with a heart of integrity.
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August 2023 by Russell Lennon
We have used BrakeMax service for years to keep our two 10 years-old cars serviceable. Very competent diagnosis and service every time. Pleasant staff, fair pricing and good results. Easy to work with.Services: Electrical repair
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August 2023 by Arturo Duarte
Honest Review: Being new to Tucson, I was unsure of which mechanic shop to make my home. After having my car serviced here several times, I feel comfortable saying that I will continue bringing my car here for years to come.Their prices are honest and upfront and they get the job done very well. They help you get discounts when they can and they honor health/Frontline workers which is awesome.Overall, I am impressed with their honesty, willingness to educate/inform the customer, and how they make the effort to gain your trust. Thank you BrakeMax staff for all you do, keep living up to the high bar you've set! God bless!!Services: General repairs & maintenance
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August 2023 by Marcus Borjon
I took my 2000 dodge 1500 in to get the transmission repaired. It ended up needing a new one. Transmissions are a costly repair. Knowing this they took the time to find me a rebuild transmission with a great warranty. Once they had the transmission in hand they got the job done in about 2 days. Great job guys at Brake Max. From the guys working at the counter to the teks. All were friendly and helpful. Thank you!
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July 2023 by jamie king
My car died in the parking lot of Brakemax. It was not a plan but fortunately that is where I ended up. I had planned on going to another site and was told they wouldn’t help me for another 4 days. I walked in the staff helped me immediately. Hector and David were both extremely accommodating and helpful. My car had a new fuel pump and spark plugs within 18 hours. Thank you to David, Hector and the crew. They are awesome!Services: General repairs & maintenance
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July 2023 by Liliana Espinoza
Edit: i decided to give them a chance to redeem themselves and I was pleasantly surprised. Carlos helped us and he was very welcoming. I observed other customer interactions and they were great. It was a complete change comparing my last visit to today 7/1/23. I came in a bit early for my appointment and was out the door in under a half an hour. Great service. I will come back. Thank you Carlos for the great and prompt service, you definitely redeemed Brakemax for me after my last experience.My last visit in 2022( If I could give negative stars I would. Tell me why I was quoted an hour for an oil change that turned out to be over an hour and a half. I was the only person waiting, I was not advised my car was done I had to look and see if it was done. Supposedly my tires were rotated and the tire pressure checked. I guess it's normal to leave and have the tire pressure light on after leaving I promptly went elsewhere, my tire pressure was well below what it's supposed to be (33psi) vs the 35 they stated on my paperwork. Actual psi on the tires ranged from 27-30. As a customer I don't want to hear the issues of the shop. How people didn't show, how the person that does the oil changes wasn't there. I know way too much about their situation and was trying to be sympathetic but the care and the experience was poor and just ridiculous. I had to double check to make sure my oil was actually done because tire rotation and checking tire pressure was not. For the price, the wait and the customer service I can honestly say I will not be back to a brakemax.)Service: Oil change
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June 2023 by David Wilson
They installed new tires and also gave me a courtesy ride home so I didn't have to wait in the shop. The shop supervisor was courteous and the work was completed on time.Service: Tires
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June 2023 by Efrain Corral
Great experience, Carlos and the other person working there are awesome, took care of my truck. Very happy with the service! Give Carlos and his associate a raise!Service: Wheel alignment
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June 2023 by Megan Monge
EXCELLENT SERVICE + TEAM. I started coming to this location a few months ago and recommended it to everyone. This team goes above and beyond. Great prices and reliable!Services: Tire rotations
