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January 2024 by World Dom LLC
Dropped my rotor off at about 10:00 in the morning and was told that it would be done in about an hour. I did not hear anything for several hours until I called it about 1:00 when they told me that it would be done about 30 minutes later. About an hour later I walked over and found that it was just sitting, finished, on the counter. I don't know how long it had been finished for, but I never got a notification that it was. Fortunately, there are several competitors in the near vicinity. Firestone will be getting my business next.
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December 2023 by Grant Spelsberg
Friendly staff BUT my oil change appointment was scheduled for 1:00 pm. At 2:30 pm I was told my car was finally going in the shop. Because it was so late I was told there would be no charge for my oil change. At 3:30 pm I was told my car was finished. The staff member then tried to sell me a set of tires. Yesterday when I went in to make the appointment I declined the offer of a tire rotation. Today when I took the car in I again declined the offer of a tire rotation. I went to this shop because it was recommended to me by a number of friends and neighbors. There seemed to be a lot of attention being paid to my tires when all I wanted was an oil change. The fact that it took a full hour to change the oil seems like a long time to me.
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December 2023 by Lenna Fletcher
Both Veronica and nd Mike (guy I spoke to on the phone) were very professional, as well as being friendly. They took good care of my car, and got me going in a short amount of time.
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December 2023 by Theresa Briggs
Customer service is great! Shop manager is honest and always treats customers with respect. Works hard to find the best deal for what you need.
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December 2023 by Jeannetta Young
The courtesy, timely service, careful communication and assistance from Henry, Troy, and the auto technician are very much appreciated. I will definitely return for my auto care in the future.
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December 2023 by Juanima Marquez
I wish I could give them 10 stars!! BRAKEmax on pantano in Tucson was AMAZING!! Super professional, friendly- got my car in quickly, diagnosed the issue, offered different options and got the repairs I approved done quickly and got me back on the road!! Highly recommend!!!
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November 2023 by Ryan Betcher
I went in for an oil change and transmission fluid change. I also asked if they could put in a plastic pin to hold up the insulation that had fallen down under the hood. The guy said sure no problem we will do it. When I got there to pick up the vehicle I asked if they had put a new pin in. They went and asked the mechanic and he said yes. When I got home there was no new pin and the insulation was still fallen down. Then I start looking around at stuff that they are supposed to do that is included in the oil change. My window washer fluid was still empty. They did not fill it. My radiator fluid was also not topped off. I can't tell if they lubbed the car but probably not. One thing that they did do is inspect the car and came back with issues I know needed to be done. They upsell like crazy!! I just had an alignment done at the dealership 2 months ago and they said I needed one. My experience is ehh with this place.Services: Transmission
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November 2023 by Lynna Nguyen-King
I decided to go to BrakeMax recently because it was conveniently located so I could walk home after dropping off my car and has great reviews. I worked with Troy for the first few days and then Henry in the last few days of wrapping up my vehicle. There were some big issues I had been putting off but I was never ridiculed or judged. Troy did my intake and listened to everything I said and didn’t try to upsell me on anything and spent the time to explain what needed to be repaired/replaced. There wasn’t anything on the itemized bill at the end that I wasn’t already aware of and I knew the purpose for why I decided to go with Troy’s recommendations. If you’re looking for a place to get your car taken care of, I strongly recommend BrakeMax—I know that I will be coming back again soon when I’m due for my next oil change. Thanks, Troy and Henry, y’all did an amazing job of keeping me updated every step of the way and being patient when answering my questions!Edit: I forgot to mention that it has been at least 4 years since my car drove so smoothly AND they fixed my steering wheel alignment without me even asking. I have asked other places to fix it and they said they would, but it didn’t get fixed (it was turned quite a bit to the left, like making a left turn at a 6-lane intersection). I just stopped asking, but I’m pleasantly surprised to see that they made that fix without me asking. Whether it was part of the repairs I needed or not, it was a nice surprise to see that it was taken care of without me bringing it up. Seriously, from beginning to end, getting my car fixed was so easy!
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November 2023 by Kirsten Sherman-Haynes
2 1/2 hours for an oil change and tire totals ridiculous. Talk to the customer before working up a quote on something they didn’t ask for. Made an early morning Appointment for a reason, did no goodServices: Tire rotations
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November 2023 by Linda Heaton
New to Tucson. GREAT experience. As I waited to sign in, 2 customers told me they have been coming for years… perfect beginning.Service: Brakes
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November 2023 by Paula Norton
I love this BRAKEMax, not because they are close to home but how honest they deal with women. I went with 2 lights on the dash, the tire pressure and the check engine light. I was most worried about the check engine light. Turned out it was just that my gas cap was not tight enough. They didn’t charge me anything. They also gave me a print out of everything they suggested I look to do in the near future.Always friendlyThanks BRAKEmaxServices: General repairs & maintenance
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October 2023 by Kelly Knoten
These guys are 100% professionals and their customer service is 1st Class. They repaired all 3 of my vehicles superbly. Definitely would recommendServices: Steering & suspension repair
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September 2023 by Stephanie S
This was the best car repair/maintenance experience I've ever had. We showed up needing two tires, and we had the tires installed and were out the door in about an hour. Plus Frank was super friendly and helpful. AND the place is spotless!Service: Tires
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September 2023 by Robert Iaccarino
Third time I've been there, new customer they're very honest, professional and courteous.I'll certainly be a long time customer as I'm new in the neighborhood and find these guys to be very trustworthy.Services: Tires
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August 2023 by S S
This was the best car repair/maintenance experience I've ever had. We showed up needing two tires, and we had the tires installed and were out the door in about an hour. Plus Frank was super friendly and helpful. AND the place is spotless!Service: Tires