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October 2023 by Gisell Romero
Overall experience was okay, the car was a bit dirty at the time if pick up. The car was great during the trip, it si fuel efficient and gave us no issues. Upon return there is no option for late return got into town at 5:40 and had to pay a night at a hotel because latest drop off time is 5:30. No drop off box for late return so couldn’t make it home until the next day. The car itself was great and comfy to travel in.
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October 2023 by Sarah Shields
Budget allows car rentals to happen after their closing hours and they make no exceptions and are super rude about it. Be careful booking here and check their opening hours.Had to take a Uber from the airport here and back and currently waiting for budget to refund that expense.
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October 2023 by Esposo Oso
AWESOMENESS!!! Rented the Chrysler Pacifica for my fam and it was just perfection…GREAT JOB !!! BTW.. make sure u remember what when and where … what time it’s due back, when that specific office u rented from closes, and obviously WHERE the gas gauge was at when u left their parking lot… always good to take a pic..but most importantly… be nice to ur rental car agent… u get what u give..!!
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August 2023 by Martin Flores
My rental car and experience with budget rental on Valencia and country club in Tucson Arizona was very good. Nice car. Fast and friendly staff and easy pick up and drop off. Thank you Budget Rental
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July 2023 by stephen schein
This particular off airport location, on Valencia, just outside the Tucson airport, overcharged me, and not by accident, by a full day, and had the balls, in addition, to charge me twice, when I extended my rental, after specifically being told by the gentleman who handed me the keys, there was no such charge.Enterprise has an off airport location, and had I known in advance, would have rented from them.Don’t say you have not been warned.
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June 2023 by Christyn Ryan
Dishonest staff and manager. Asked to modify my rental by one day at time of pick up and was told it was impossible. My phone was not working so I couldn't book a new reservation or modify my existing one. After getting on wi-fi was able to call the store (as they requested) and tell them about adding 1 day for $30, even offering to show them the price difference. The manager refused to help told me to call customer service, and they said it's a store issue. Upon return asked the manager about extending and he said there was nothing he could do! Wow.Honesty is essential in customer service and it's unfortunate as this location is convenient to the airport but my experience was certainly less than so. Go elsewhere.
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April 2023 by Benjamin Cienfuegos
Horrible service, they never have your class of car for reservations prices high . Even had the gas on the full line but since it was over the full line was gonna charge me additional. Rent-A-car enterprise their 3 location less than a 3 to 7 miles radius. Choose enterprise and get the service and clean vehicle you deserve!
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March 2023 by sharon Stevens
The guys are so nice and helpful. Their customer service is excellent. An all around good experience and I had their car for 2 weeks
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March 2023 by Frank Martinez
Worst place ever. They charge way 2 much. Idk why I went here I'm going to stay renting at enterprise. Way better prices and vehicles.
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February 2023 by Joe Davenport
Great car and value rental! Service and convenience at this location meant easy in and out!
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January 2023 by George Biddle
Man this has got to be the Best place to rent a vehicle in Tucson! Great Service, Great People, Great Prices! Couldn't ask for anything better! ??????
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November 2022 by Christopher Orozco
I had a very bad experience at the location with the customer service agent named Tj, she has no empathy or patience for customers and I believe she doesn’t belong in a customer service position. My experience with budget rental here on Valencia boulevard in tucson was so horrible, I will never again rent from budget and I will make sure to tell family and friends to go rent elsewhere where they will be treated in a better manner!!
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October 2022 by Jody McCannon
Needed a car to travel from Az to AR for my brother's wedding. We got screwed from another company who didn't have the car I reserved., Or any car for that fact. So we went to budget and with no reservation they had a car for us right there and it was better than the car I reserved from other company and it was cheaper. The car they gave us was awesome on gas, very clean and ran great. We had a great experience with budget from the customer service all the way to returning the car. I would highly recommend budget for your next car rental.
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October 2022 by Raelynn
The staff was very nice and the whole transaction from pick up to drop off was very quick and easy. The only negative I have is the cost. It was pretty expensive with all the additional fees on top of the car rental itself.
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October 2022 by Rhonda Charles
This place does not deserve any stars but it wouldn’t let me post without putting one there! This was the worst place with a very rude employee who insisted and said nothing was wrong with the vehicle we were renting. The two front tires are very baldno tread ! He put our lives at risk! He was yelling at us that we just wanted another vehicle nothing was wrong and we were taking it. He didn’t even want to look at the tires! Horrible service and very hostile employee! This was all during inspection after we were charged!!!!!!
