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September 2020 by Mersaadies Gregg
Customer service is horrible. The man named AB was incompetent and refused to give me back my cash deposit claiming I wasn't owed one even though I had my receipt from Michigan where I paid it! He even requested I called the customer service in Michigan to verify, which I did, and he still refused to give me back my deposit.
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August 2020 by Jennifer Harris
Didn’t have the size truck we rented so we were given a larger one, ok fine. Went around the truck to inspect damages and take pictures, the interior had food on the ceiling and it was absolutely filthy inside!! Went back into the office to tell them, they apologized and had someone come out to clean it up a little. Guy tried his best. Got it home loaded it and went to leave a few hours ago, bam NO lights are working on the back of the truck. Callled 24 hours service line, which we paid for when we paid for collation, and 2 hours later we’re still waiting on them to call back with a ETA to try and come fix it. UPDATE: They just called back and said it’s 5 in the morning and can’t get anyone to answer their phone to come fix it. They’ll keep trying. So much for 24 hour service. This would be horrible if we were on the side of the road.
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September 2019 by Claudius Hunter
Very professional.
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July 2019 by Michael Haymore
I was renting a 26ft truck to go a thousand miles. At first they wanted to give me an older truck with poor tires. After some back and forth they ended up giving me a newer one and it worked out. Customer service was good overall. Price was okay.
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July 2019 by Tim Shaw
the people renting trucks refuse to do whats within their abilities to do instead passes the buck onto an automated customer service line along with a smug attitude that they don't have to help therefore won't. Also, no one answered the local budget rental phone line after repeated attempts daily.
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June 2019 by Whitney Zito
Fast and friendly customer service. Was in and out with the truck, same when returning the truck.
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March 2019 by Juan Parra
Great value excellent price good quality vehicles I used a 15 foot box truck hold a flatbed trailer for personal vehicle. The service I received from the call center, was excellent very professional and freindly. I had to speak to the call center of several times on my end though, because I did not have my departure date confirm. Each time I call the call center they were on point knew exactly where I left off very professional.
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November 2018 by Leslie Parades
Service was terrible, delay on getting the truck
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June 2017 by Brett Cohen
Service was bad, and I got the crappiest truck and trailer. Didn't have a friendly demeanor and were unkowledgeable and gave me the run around between them and customer service. Go to another budget.
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January 2017 by Gert Vyaersi
I'm all about saving time and money. This place was cheaper and faster than U-Haul.
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June 2015 by tHeYCu dal
I hope this company is gray, I'm going to call then and find out
