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September 2025 by Whitney
Went in Tuesday morning for my daughter’s birthday and her first time and the workers just gave off the energy that we were a burden. They half-assed the experience
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September 2025 by Saritza Acuna
Lady didn’t let us in 1 hour before closing because she didn’t know if people were gonna be gone by 7 so she wasn’t letting us in anymore. We drove an hour for this excited to come and to be turned away even though they close in one hour.
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July 2025 by D Estudillo
Unsatisfied with staff
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July 2025 by Tatiana
Hannah the girl with blonde hair was so helpful, funny, and made the experience magical. So did the guy who has tan skin who pumps bears and is young. So magical!❤️ they made sure to wish me a happy birthday and all were happy and patient!
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June 2025 by Daisy Wesemeyer
Andrew did a great job ! The employees seem to really love their job.
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May 2025 by L. Sheldon Oldford
We have a history here. We brought our kids here for their special bears, and now we go there to enjoy the happiness on the faces of our grandkids. The staff are always nice.
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May 2025 by John Gilliam
I had a wonderful time here with my mother. It has been a long time since either of us had been to a mall. The associates, as well as the customers here, were very polite and well mannered.
I ended up getting a bear myself just for fun and the experience. I also intend on going back for my mother's birthday next month as she fell in love with the Paulette bunny they are selling and I am going to gift it her then... 🤫, don't tell her, okay?
I HIGHLY recommend Build-a-Bear to all those that want to give someone a customizable gift that could last a lifetime and/or longer and be a good memory for children, loved ones, and adults to reminisce on.
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May 2025 by Shirl Culp
It was awful. The girl was nice but didn't do the whole heart and saying things. Took 2 of my grandbabies 1 turned 1 and the other turned 6. It was so dissapointing. Why do the employees not care about the experience the children are receiving? I have 18 grandbabies and have always taken them in wherever they are living. These two ladies just there for a paycheck. I will think twice about driving 1 and half hour to go to the build a bear at the mall in tucson.
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March 2025 by Debbi Kruger
I thoroughly enjoyed my experience at Build a Bear in Tucson Arizona! I love my bear and the ability to add my parent’s ashes in the legs. Will forever be a loved keepsake!!
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March 2025 by Cory Summers
While I was there an older employee, Eileen snapped at one of the other employees. Build a bear is supposed to be a happy place, there were better ways for her to handle the situation.
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March 2025 by molly turley
5 kids made 5 different plushies. Staff was amazing and organized. Will definitely do this again.
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February 2025 by Luciano Quezada
Went in to get my friend who is in the hospital a bear I had Neveah and Vallery help me out and they were just amazing 10/10 team members
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December 2024 by Sharon G
This was the first time ever that my husband and I were at Build-A-Bear. We went to the one at the Tucson Mall. Andrew was our assistant along with Nicole. They both were absolutely wonderful. We were there for an emotional support squishy for me. It was a little bittersweet. They made it a wonderful experience! Thank you. You turned something sad into a happy memory.
Yaffa
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October 2024 by Alysha Balch
The staff at this build a bear are always kind and professional. I visit frequently and cannot recall ever having a negative experiance here. They have a decent inventory selection and can place an online order for you with free shipping if you ask while in store.
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September 2024 by Leah Kent
The website says the store closes at 7 but when we arrived around 6:30, the employee told me they were already closed because they close a half an hour early to clean up. She still allowed us in because it was my daughter's birthday. I normally don't like arriving so late but I had worked all day and was stuck in traffic. I am very thankful to the employee who allowed us in and still took the time to give my daughter a great experience. I wish I would have paid more attention and gotten her name but I am very thankful for her. Thank you for making daughter so happy and helping give her a great birthday!
