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April 2023 by Jesaica S.
0 stars ridiculous customer service as well as the joke of a "manger" they have running the place. Went to return a suit after it didn't fit and the employee Araceli mind you she hadn't even taken the suit out of the bag and just assumed it had been worn immediately called the manager. Didn't know trying stuff on and returning it was such a fiasco won't be shopping at this store again definitely a mistake! Should've just gone to State and Liberty in Scottsdale suits there are excellent quality, this is the price of waiting last min and running to a retail store in Tucson. Hopefully Araceli gets a raise after catching us for trying to return a item that was TRIED ON! Also very unprofessional comments were made by the so called manager wouldn't be surprised if her got demoted
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February 2023 by Eva B.
I really like shopping at Dillard's because their clothes are really nice and they have so much more too. It was a very quiet shopping experience, hardly anyone around. Things are so different now after Covid but one thing remains, and that is the quality of their merchandise. I like that they still have sales but I'm sad that there is no longer a New Year's Day sale.
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January 2023 by Joey H.
My go to department store for years has been Macys, but the men's department at the Tucson Mall is in a pretty sad state of affairs. Recently I discovered Dillards at the Park Place Mall and was thoroughly impressed with the brands they carried there. I've been able to find some great deals, and it makes me want to go back and see what they have. The store kind of reminds me of what Macys use to be or maybe a store somewhere between a Macys and a Nordstrom.
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March 2022 by Jauregui Ruby
Great customer service? especially in woman's department?
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February 2022 by Dulce Veronica H.
DO NOT BUY BAGS FROM THE " WHAT GOES AROUND COMES AROUND" ! BAGS ARE FAKE! Was gifted a bag from here and it took me less than 3 mins to realize it was a fake bag! It doesn't take a rocket scientist to realize this is a KNOCKOFF the leather doesn't even feel real it looks like plastic! I called and spoke to the manager and he showed no remorse for his store selling a fraudulent bag. He practically rushed me off the phone because clearly he didn't want to deal with problem. TALK about lack of professionalism. Save yourself the hassle and save your money for a real one from the actual Louis Vuitton store since Dillards wants to be ripping people off. Who ever authenticated the bag should be fired because clearly they have no knowledge of designer luxury.
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May 2021 by Gene T.
Department store...yup. Service was good. Dressing rooms were cleaner than normal which is good! I was pleased about the selection and that I could find some things that fit. Being tall does have some drawbacks.
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May 2021 by Poppy F.
Whet to the home department 5/5/2012 for a pen set I had called about that they had been out of at the Tucson Mall, the two female associate were super kind and helpful even asked if I needed help out. Five out of Five stars
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December 2020 by Janice M Kowalec
best coach purses and friendliest staff for a department store!!
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December 2019 by Marlene B.
If I could give this store a 0 star review I would. Every single time I go into this store It is impossible to find an associate and when I do find an associate their unwillingness to help is very apparent. I am treated very rudely if even helped at all.. If you have an option to shop somewhere else I would.
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May 2019 by Christie N.
Terri & John in men's polo are awesome!! Great customer service . They go above and beyond to help!! Only will shop with the two of them!! Thank u Dillard's!
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April 2019 by Patsy Escalante
love buying my clothes from Dillards. The specials are special!!!
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March 2019 by Cody M.
WOMEN'S SHOES: David (the manager), Ezra, and Sean are the BEST when it comes to customer service. I love my new heels! Thank you! I'll be back soon!
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March 2019 by Lincoln L.
Teri in mens polo is fantastic, she was pleasant and very helpful.
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January 2019 by PMarie J.
Just spent a nice 20 minutes with a fabulous person name Chiresha! Walked away with more than product but with valuable knowledge about MY OWN SKIN! Wow -- she is not only the prettiest thing I've seen all day but I think I too look cuteâ€. Anyway, I so very much appreciate her expert handling of my face.
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January 2019 by Kristin T.
I will never shop at Dillard's again. They are so ridiculous with their return policy and the way they treat their customers. Their selection of clothes is mediocre at best and their return policy is horrible. Don't ever buy something from Dillard's unless you are 100% sure you want to keep it because if you don't follow their 500 rules concerning returns, forget about ever getting your money back. I will shop at Nordstrom's always from now on and skip even setting foot in a Dillard's. There is no comparison and there is a reason why Nordstrom's succeeds over Dillard's. They treat their customers with respect and they will never question a return, not to mention, they have a far better selection of clothes and shoes.