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October 2023 by Stacey Fox
We bought a used truck and immediately there were multiple problems. Mainly it had a death wobble - i.e. not safe to drive. At first Chapman Value Center was helpful, they paid for repairs, but the problem never got solved. After they spent more money than they wanted, they decided to stop the repairs. Despite the fact that it was unsafe to drive. Despite that we would have NEVER bought the truck had we know about the wobble. Thanks for screwing us over, Chapman!
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May 2023 by Jrock Az
Sold my elderly dad a truck with old tires were already cracking due to age. Sure had good tread but too old and cracked to be safe. Didn't know until he called me because he had a flat then I saw these tires ridiculous
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December 2022 by Claudia Ama
Porsche dealer has a great inventory.We would recommend to a friend
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June 2021 by Buzz Reed
Drove from far northwest side to look at cars to find out they were in reconditioning. Even though it was advertised on their website. So frustrating. ?
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June 2021 by ItsMe_Chaco
We just purchased our fourth vehicle from Chapman Auto. We love this place. Theresa always goes above and beyond exceeding our expectations! Thank you so much.
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June 2021 by Deanna Scharlemann
Don't trust their internet prices. They ripped me off for $500.00.
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May 2021 by david rodriguez
We bought a 2017 Trax they told us it was under factor warranty to 80,000 miles. But when I called the dealer it wasn’t !!!!
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April 2021 by Ivan Encinas
Got helped by Taria I know I am killing her name let's call her T. She was awesome answered all of my questions and got a great deal and car out of it!
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March 2021 by mummy 399 bellboy
Purchased a 2012 Mini Cooper from this dealership and at first the service was amazing, polite and very helpful, but unfortunately that changed quickly. Once I got my vehicle and took it home, the problems started. The first day of owning the vehicle, the check engine light came on. I contacted the dealership and reported the issue. They immediately asked me to bring the vehicle back so they could look it over and correct the issue, which I did. The dealership attempted to fix a few things on the vehicle, none actually fixed the problem. I ended up taking my vehicle back a total of 5 times. On the last visit, I was told that they were unsure what was causing the issue, and if I could give them a couple weeks to figure out how to fix the vehicle, and then I could bring it back. I agreed. Unfortunately, this is over 6 months ago, and now the dealership has not called me, returned my calls, or fixed the issue with my vehicle that has been going on since the first day. Pretty sure that is the definition of selling me a lemon. I will be making more attempts to contact the dealership and trying to get my vehicle repaired the right way. Will absolutely update this review if it is ever handled and my vehicle is repaired. As of right now, do not purchase any vehicles from this dealership. They obviously do not care or want to worry about the customers once they have your money.
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October 2020 by Roger Collins
Bought nice 350 Ford truck, very pleased, with salesman and finance manager
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August 2020 by Jessica Wilson
Bought 2017 nissan pathfinder. 45 days later on a road trip to Oregon for a funeral car breaks down. They never called me back on questions about extended warranty when I bought the car. They claim they stand by there cars but I shouldn't have broken down with 50,000 miles on the car. I bought the car with 47,000 miles. We blew #3 piston. My family and I are stranded in Oregon. Its going to be a 2 week repair job. If we spend the money to transport the car back to Tucson chapman won't guarantee anything. They're not doing the right thing. I will be buying an extended warranty thru someone else. And not buying another car from them.
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August 2020 by Colbert Colbert
Easy to deal with dealers. Very professional.
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June 2020 by Aoife Connolly
Shawn Kountz is an exceptional asset to the Chapman used car facility. He is personable, diligent, understanding, trustworthy and not pushy by any means. If anyone I know is looking for a car, I'd refer them to Shawn. Thank you.
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June 2020 by Ashley Doporto
This is got to be one of the best dealerships around what's the Chapman Speedway and they were absolutely so professional Alex Rosas best experience I have ever had at a car dealership
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June 2020 by Penny LeHew
Love Chapman, this is probably one of the best car buying experiences I've had, Tim the finance guy is great I just really like this place I got a gray car I got about 4,000 off on a Jeep Renegade standard shift and I love it
