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February 2025 by Elizabeth Adams
Abril was wonderfull to work with she deserves a raise!
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February 2025 by Hector Moraila
In response to the service rendered to my family and I by Abril; This message is for Omar's (supervisor) awareness. In recent time, our contract with our old carrier was coming to an end. As such, we began seeking services through other carriers. This being a family decision we sought to address all of the concerns specific to every family members within my plan. Sale's representatives at some locations spoke solely to my wife and I, while others appeared to speak only to my children (teens).
Abril is one of the most multifaceted individuals I have ever met. When engaged in conversation with my my children she was able to present information on phones that met their demands while keeping true to a vernacular that sounded slightly alien to me. However, when she engaged my wife and I she would omit that verbiage from her speech pattern and began entertaining variable of our purchase that are important to us, such as cost and safety settings. Additionaly, she to would speak to us in a very respective tone and in a vernacular more suited to my age.
Abril found my children phones that helped them with what they wanted in their new phones, while also addressing my concerns.
Being told what I want is what I received at every other location. Abril did not do that, but rather listened to all of my family members and I.
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February 2025 by Carolina O
I recently purchased a new phone from Abril and I couldn’t be happier with the experience. Abril and Omar were very knowledgeable and made the whole process very easy. If you looking for expert advice and top-notch customer service when buying a phone, I highly recommend Abril.
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February 2025 by snowman
I had many issues with my phone recently, but with the help of Abril and Omar all my cellular issues were resolved. They were very helpful and attentive and went out of their way to help me.
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December 2024 by Walber Pinto
Great store and excellent service by Omar, at all times.
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November 2024 by M D
Let me start off by saying wow!!!!! Talk about going above and beyond for your customers! Talk about going above and beyond for the company. But mainly the customer service. The greatest customer service cricket wireless on craycroft and Grant. I can't thank you guys enough of for all those things! The greatest team ever that absolutely went above and beyond for me, went above and beyond for me in several ways, the best deals, the greatest prices and most importantly of all the the way this team went above and beyond to get me a price that I can afford for a phone. This team literally went out of their way which is endless searching for me and communicating with each other like a great team does and holding the greatest customer service ever. This team did it! I can't stress enough how anybody and everybody should be going to cricket wireless and talk to the team Omar, Rebecca, and last but not least, Abril. Because guys if you want a phone service that would give you all these things and more I'm not even exaggerating these three Representatives are the ones that cricket should be absolutely proud of as well as being proud of themselves for what they've done for a customer who can't afford much but needs a lot!
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October 2024 by Tyandrah Ashley
Horrible service. Once went there during business hours and they were closed. I called and they let me in and had an attitude as if I were a problem for them.
Another visit, the woman had no idea how to activate the sim for a cricket phone or eSIM for an iPhone.
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September 2024 by Karla Pena
Went here with a friend. The worker was very helpful, and we finished what we needed to do in less than 10 mintues.
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April 2024 by enrique dozal
Worst customer service ever
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March 2024 by Sharon Jones
Friendly service but messed up my order, charged me for extras and they were not added to my acvount
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September 2023 by Phyllis Vodicka
Came to upgrade my phone -- was not sure of how it would go but Jose was there today and he was amazing!!! He truly cares for his customers and I would recommend him to anybody looking for a new phone. He really made my day great. I love Cricket!
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July 2023 by Cindy Lee D.
Fredo was very good helping us pick out the right phone and accessories. Very nice young man. Would definitely recommend them for your phone experience.
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September 2022 by Victoria M.
Super impressed with the customer service at this location. Ramses is the best! Friendly, professional, knowledgeable and helpful. Great problem solver! Would highly recommend!
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June 2022 by Martin D
i really dislike getting a passive aggressive g d bless you on departure
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September 2021 by Lori Burleigh
You were suppose to automatically take my payment out by midnight yesterday now my service is disabled I'm disabled I need my cell phone thank you for screwing with my phone I dont appreciate it. Lorraine Burleigh.
