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October 2022 by D E.
I waited in line, the Manager was a fast talker over all the information. He wrote down one number for hours on the generator, then over charged on early drop-off. Then Generator was inoperable (Tucson Az 99-100 Deg) run for 10-15 mins cut-off for the first 2 days of weekend. The Help-line said that they would notate the problem in the notes and I will be credited upon return. Did not Happen! NO credit and over charged for Generator. Do not trust Cruise America, good luck renting from this location. "Oh sorry the computer won't let me in to correct your contract, (to fix their mistake)" Scammers!!!!!!
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December 2021 by Shannon T.
Amazing experience and Chuck was so helpful!! We had a blast over the Christmas weekend! This was really affordable and so comfortable. It will not be the last time we do this!
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July 2021 by Benita Killion
When we got there there was no rentals to look at but the person that was there was very helpful
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June 2021 by Mike Davis
Hank was super this was our first time and he was great
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May 2021 by JRA Ramirez
The guy I chatted with answered all my questions. He's quick and efficient and knowledgeable. Prices a little higher than I expected but overall great customer service.
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September 2020 by Clarissa Ortiz
Cute rental place, yet there's a hefty fee for Penske rental
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August 2020 by wes ward
Top-Flight company rep to get us going.Vehicle was clean and ready to use.Staff was very courteous on return -- and fast and efficient.We will be using them again!!
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July 2020 by Jeffrey Ocampo
We had a great experience renting an RV for a 2000+ mile road trip. The RV itself was clean and in very good condition. Hank was great to work with.
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July 2020 by Christina Flynn
I have called twice, emailed 4 times, and emailed corporate 3 times and no one has reached out or responded in over a week. I came into your Tucson facility looking to rent an RV for 3 adults and a child. It was told to us to be the last RV you had to rent was to be the largest one sleeping 7. Although not really needed,We went ahead. We were told we had to come in 10am, our plan was to leave by 8am, but to pick up at 10 am to be sure it would be ready for us. what I heard is that was time to do the cleaning, inspections and making sure this RV was ready and safe for us to take on a trip. Without hesitation, I agreed and rearranged our plans. I assume that would have meant in your inspections of this vehicle that everything was up to par and up to your expectations. If the expectation is that the RV comes back to your company in the fashion it was rented, Please explain how you missed the following issues in the inspection process. 10 min. into the trip down the freeway all drawers in kitchen and bathroom door started popping open and slamming closed and continued through the 4 hour trip, we lost food and liquor due to not closing right.The whole front end of the truck started bounce up and down vigorously if speed hit 60 mph, and the back end was starting to fishtailing if over 65 mph, this definitely making for a very scary, long and uncomfortable trip. At one point the privacy curtain fell straight out of the ceiling while we were driving. clips on curtains, the latch where the pole for table and and the clip on the bottom of the fridge we’re all broken or pieces falling off.. Once we reached our campsite and plugged in, the A/C never really worked, May have been to the fact that your filters were so dirty. We did take them out and try and clean them out by dusting them off to see if that would help some, it really didn’t help. We started to set up beds for the night and come to find out the table that turns into a bed wasn’t even connected to the wall appropriately so when we went to set up the bed we weren’t able to use it or the table the whole trip, I would think during the cleaning process you guys would have noticed the table was barley hanging on by the right side. So for 4 beds we only got to use 3. Even hooked up and hot water pump on the hot water never came on for anyone’s shower, luckily camp had a shower for us to use. We disconnected from the RV park the generator never worked again the whole drive home. As we were trying to drive home SO MANY people were driving up to us on the freeway asking us to pullover and yelling out the window how bad the RV was shaking and tire was bouncing. This sincerely causing fear in everyone. Once pulled over we called the Tucson office, left a message. Called the 800 number and had to wait on the side of the road for a little over 3 hours without A/C. Your Good Year Employee who came to inspect and fix the issue, using only his hands and eyes as a tool to determine the issue. He said that the tire was about to blow, that it was clear this was an existing issue and even mentioned not understanding how this would have been missed during your company inspection, after taking the tire off he was kind enough to explain and show us where the tire was completely coming apart from the metal, there was pulling and dry in between the tread of the tires really bad, and had a huge bubble in it. He mentioned that the back tire is uneven and about to happen to that one too.I am so beyond frustrated and definitely feel we received a death trap from your company.. Please explained to me if this was your family and this was their experience would you be ok knowing your family could have been injured or worse died. I sincerely hope that your company will see the severity of the danger this trip could have cause me and my family due to your employees negligence. I could have made sure that my vehicle was safe to travel. But that’s where we left it in your hands by renting a vehicle from your company that you were to make sure was ready and safe for us.
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July 2020 by Gary Bohay
Fantastic customer service, fantastic RVs! Love this place
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June 2020 by Chris C.
Great group of guys here had to cancel worked with me on the cancel fee and were very considerate. When I booked the reservation originally very polite and helpful for my first time calling .
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June 2020 by nathan campbell
Easy and convenient!! The RV we rented was in perfect condition and the staff was East and friendly. Would definitely recommend Cruise America and will be going again!!!
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May 2020 by Lee Schott
New experience for both of us. It was a good way for us to get home without exposure to public areas. Fun to enjoy lunch viewing a lake in a state park.
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May 2020 by Luis Rodriguez
Friendly staff and the RV was incredible. Thank you Cruise America for the best vacation ever..
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April 2020 by Laura Hanks
Reserving the RV was effortless. The representative was very knowledgeable and helpful. I was sent the appropriate YouTube videos to watch before I picked up the RV to help get me familiar with the unit as well as the procedure. When picking it up, again, very easy. Hank was very thorough in all his explanations and I understood my obligations before driving off. Upon returning, check-in was easy. I would do this again.
