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October 2023 by Charles B.
In spite of an appointment made weeks before, and in spite of the fact that I arrived on time, I was told I would have at least a half hour wait. When I asked what good having an appointment was, I was told they overbook by a factor of three and everyone has to wait. With this kind of inconsideration for its customers' time and inconvenience, I walked out. I will try Walgreens instead.
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July 2023 by Amanda H.
This CVS has been gracious and helpful since I moved to this area. The pharmacy as well as the entire store are very friendly and have been a great help to me personally. I have the utmost respect and confidence in them and I enjoy shopping. They know me by name and always offer help and guidance. I hope that corporate America values their employees because they are invaluable to us as consumers. Thank you!
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June 2023 by Marshall G.
Back for 2! Rx for pick up. Ready to go There's alway a CVS coupon from last time, so each visit is five Buck off something.
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May 2023 by Evan LeChien
Terrible processes, long lines, high prices.
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May 2023 by Google user
Terrible processes, long lines, high prices.
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September 2021 by Diane L.
I just want to leave a good review. I bought a coffee maker there. 4 weeks later the coffee machine died. Took it back to the store And they could not have been nicer. Very pleasant staff and excellent customer service.
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April 2021 by Nancy S.
I'm so disappointed that our new insurance requires us to use CVS. Today I called and after a long hold, the pharmacy person got on the phone and said "Thank you for calling CVS, there is a long line and you'll have a bit of a wait." Before I could say anything I was back on hold. There was no attempt to ask if I wanted to hold, could I hold, nothing. Very non-customer friendly. I decided to switch my CVS Pharmacy and am happy with the Grant location.
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March 2021 by Jan B.
I do prefer the staff at Kolb and Sunrise- just as they are extremely friendly (especially the main store staff). They remember you and get to know your preferences. I often frequent the CVS on Kolb . and Sunrise. However, I do have to go to the one Swan & Sunrise because they are more likely to have in particular script in stock that I need monthly. My main reason for this review is CVS' auto call to attempt to get my permission to automatically refill a script. Because I do not understand the text messages sent by CVS -asking me if I want to renew a script (and they give me a two letter acronym- no idea what medication CVS pharmacy considers AM. I refer to my prescriptions using the whole word. I spoke with the store pharmacy manager and requested to be off ALL auto renewal for prescriptions. I will call if I need it renewed. However, I continue to get regular text messages asking if CVS can renew my "AM, or AP" medication. I get these texts at least once a week, followed up by a phone call if I don't respond to the text message. The voicemail I left is no better. They simply asked me if I would like to refill my script for AM. (What medication is referred to as AM?) **I understand its lucrative if the company can get people (perhaps I should only speak for myself) me ""to respond with "YES" -renew that script and I'll figure out what it is when I go to pick it up. that the company is trying to be able to bill my insurance for a medication that they can auto renew. I'm sure it's lucrative. However for this to work, the text but that's a waste of my time. And I likely don't need a script or I would behind CVS myself. message I am sent or the voicemail needs to be more specific than stating my name and giving me a two letter acronym for the medication. I have no idea what "AM" medication is. Or "AP"... when I have called to inquire, I'm usually on hold for a while at the sunrise and swan location. Give me more than two letters to work with & I might be able to guess what med it is. I don't respond to those messages, so A day or two later I will get a phone call. Which is in the middle of the day and I am at work. Therefore, a voicemail is left and it says the exact same thing. The state my name and ask me if I "would like to refill my script, "AM." I have called to inquire, but at the sunrise and swan location, they are a very busy store.I am asked if I would hold the line. Ironically, they're not asking me if I'll hold- they don't even wait for me to respond. It seems a bit rude. I'd be better if CVS said something more along the lines of, "thanks for calling CVS. please hold. We will attend your call when we are done with the customers in front of you. The wait time is approximately 5 to 10 minutes. But It appears a bit rude when I asked if I can hold, but the breeze on the other line is not waiting for an answer. They just immediately put me on hold after they ask me. It's just not a good system. Streamline it, get to know your audience and use the verbiage they do for their medication. The acronyms and abbreviations that the pharmacies use, are not what your customers use. If you want to build customers insurance companies, we need to understand what you're trying to renew for us. understand your customers and that we do not refer to our medications in two letter acronyms. So currently the system is flawed and cumbersome. inefficient. Basically it's annoying as CVS continues to try to reach out to you and connect I will text and voicemail in order to renew a script. They really want to renew your script if you have a good insurance that always fully covers your medication.
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November 2020 by Betsy B.
The store is located at Swan and Sunrise in the Safeway strip mall. It has a pharmacy as well as other products found in a drugstore such as beauty. products, greeting cards, vitamins, limited food and drinks including alcohol, snacks, and more. I stop in now and then when in the area for something I might need but this trip was because they offer appointments for flu and other vaccines. I wanted to get the shingrix shot to prevent shingles and it's not available at my regular CVS and also got the high-dose flu shot. You can sign up online and they send instructions. You log in via your mobile phone and they send. you instructions. When I was parked, I got a message to come inside and check in. When I went inside, there was. no-one at the pharmacy window where I was directed to but a lady at a table was giving someone else a shot. I stood around for awhile and no-one acknowledged me. but finally the other lady getting a shot was done and I addressed the shot-giver to see if I was in the right place and she said yes. It took awhile for her to get ready. All this time there were 2 people in the pharmacy doing something and not looking. for any customers. Finally I was able to get both shots. The lady was helpful. about what to expect and when to get the second shingrix shot. The cost for the shingrix was $35.00. She walked off without asking me to pay but I reminded her I hadn't paid and she told me I could have just walked off and not paid. That's not me so I found it a bit odd. It all just seemed a bit un-organized. In the past I had a pharmacist that filled a prescription not covered by insurance who helped me utilized a discount. After that, I did a bit of shopping. I do appreciate the variety of vitamins, beauty. products and greeting cards. They always have holiday items which is useful. The aisles are fairly wide which is nice. They have carts and baskets available for shopping but no indication that they. are. cleaned. I like another CVS better but appreciated. the availability of the shingrix vaccine.
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September 2020 by Larry Newman
Susan, and associates have helped tirelessly with shots (flu, shingles), and, scripts.
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August 2020 by Lori S.
Terrible Customer Service - I would drive miles out of my way, or go to Walgreen's across the street before being treated the way I am treated by these employees. They are rude, not well trained and don't know the first thing about Customer Service.
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July 2019 by Bouddicea O.
I have used this pharmacy for over 9 years. Initially it was a great place with efficient, kind, and polite employees. Now it has degenerated to the point that I am finally going to try a different one. To begin with, the place is a wreck, with papers stacked everywhere and grimy tape residue all over every surface that doesn't already have something taped to it (usually with edges peeling up). I thought it would be better after they did some remodeling, but it quickly became just as filthy. I pointed to a prominent dark splotch on the counter top, and innocently asked an employees "wow, what happened there?" He replied, "oh it's been like that." I felt like grabbing a bottle of cleaner from the store and cleaning it up myself. I still like the pharmacist (Pollak) a lot. She is knowledgeable and straightforward. Other employees range from lethargic to competent but they don't seem to last long. Not long ago I called and was put on hold without being asked if that was acceptable - ok, it's nice if they wait for a response, but that happens sometimes. I waited for 20 minutes and then was disconnected. I called back and tried to explain that I had been disconnected and didn't want to have to go to the back of the line again. The employee just yelled over me as I tried to explain and then put me on hold again. This employee can be efficient and helpful but is often condescending, pushy, and won't let you get a word in edgewise (dismissing what you say anyway). She rushes through a conversation as if she has a plane to catch. I did mention the phone situation to the pharmacist and she apologized, but the employee is still difficult to deal with. A messy exterior may not reflect an inefficient business, and vice versa, but it matters. My own desk is a hazard zone but I don't interact with clients in my office. Likewise, an employee may be highly competent but not necessarily represent the business well to the public. I keep careful track of the status of my health care and don't appreciate being treated like I am an idiot or ill-informed, or having my questions or concerns dismissed. This is especially egregious when the employee is wrong and doesn't apologize. I expect to be treated courteously and professionally in an environment that is well-organized and clean, and that isn't happening anymore at this pharmacy. I am going to see if I can do better.
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April 2019 by Nancy B.
I called to see if my sons prescription was ready and was told by Jamie that they "couldn't even listen to the phone messages for another hour." When I told her I needed the antibiotic before he saw the doctor that afternoon, she responded "it's probably not even called in--Dr.'s offices always tell you it's called in, but it usually isn't." She was so rude and when I again tried to reiterate how important it was to get the medicine in a timely fashion (although I shouldn't have even had to), she hung up on me.
