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December 2022 by Cynthia T.
According to CVS Code of Conduct, putting people first is the highest priority. After my experience at the CVS Pharmacy on Ina and Campbell, I can tell you that is NOT a philosophy practiced at this store. I went into CVS to grab some snacks and drinks for my family, who were home not feeling well. Some items were on sale buy 1 get one, 50% off. I got to the register, and a new employee, Zach, had been left alone on his first day at the register and was helping a woman. I decided to use the self-checkout. I rang up all my items, but none of the sale items rang up on sale, and the checkout couldn't recognize all my items were in the bag. A light comes on and says that someone will come to help me. I'm fine with that. After waiting for a few minutes, Zach went to see if someone could come to help me when a gentleman waiting for checkout mentioned that I had been waiting a while for assistance. I was fine waiting but was appreciative of the mindfulness the other customer displayed.A woman (SUE), who I assume is a supervisor or assistant manager, comes up to the register without a greeting, introduction, or inquiry and states I need to proceed to check out and pay to click a button. I explain that some of my items are on sale, and it's not showing up. She says it's because I need to add my phone number. I gave her my number it was not in their system; my husband's number is not in the system, so she went to get a card and asked me my name. I tell her I really don't want to give her my information because I don't want to receive emails or texts. She mumbles that she'll just put in a name for me. She chooses to input KAREN. Karen is a beautiful name unless it's being used as an offensive slur. I asked Sue, did you really just put in Karen as my first name? Are you serious? She doesn't own inputting an intentional offense slur as my name but feigns ignorance. I'm upset, but I'm chill. And... I'm still nice because I'm not going to engage with an employee that shows such poor judgment and is certainly old enough to know better. I finished my purchase. Sue writes down the store manager's name and her name. First, the store signage does not say you have to sign up to receive the benefit of sales. Second, declining to be entered into a database is not a reason to demean and disrespect me with a pejorative term for a white woman. I demanded nothing. I asked for no special treatment. I never raised my voice or anything like that and yet this employee acted contemptuously. slurs are an insinuation or allegation about someone that is likely to insult them, slander them, or damage their reputation. CVS earning the trust of customers - failedCVS acting with integrity - failedCVS respecting colleagues - (Poor Zach left alone on the first day) - failedCVS interacting with others - failedCVS doing the Right Thing - failedIn order to believe Sue, I'm supposed to believe of all the 1000's and 1000's of first names available to choose from, Sue randomly and without a shred of malice picked the slur for a privileged white woman. And what was my privileged transgression...declining to receive texts or emails from CVS. Here's the rub... I believe in Math. Statistically, the probability of this being a random choice is highly unlikely. I think Sue thought she could covertly use the name Karen for me, and I wouldn't be the wiser like writing B***** a racial slur, or some other derogative comment on a receipt for her friends to see and laugh about. It's just not cool and it's certainly not acceptable.
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November 2022 by Susan C.
when your meds are suddenly not available for pickup, when a scheduled appointment for a vaccine is closed at the last minute " because another site needed a pharmacist" and no one bothers to call as promised it's not a pharmacy anyone can depend on.
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September 2022 by Kandy C.
I had the pleasure of having my prescriptions sent to this CVS due to being flooded out in my home. They were professional and due to some unforeseen circumstances my stripes were arriving late due to a clinch at my doctors office. The Tech there actually called me to keep informed on weather they were not receiving. She could hear I was very sick and I appreciate her and the pharmacy for all their help in getting my mess resolved.
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May 2022 by Julia Berman
I love CVS pharmacy. Unfortunately it’s cheaper to get my prescriptions filled at Safeway with GoodRx
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March 2022 by Violet
Don't bother going here for the covid vaccine, even if you make an appointment on their broken website the employees here will claim they're down one tech and unable to do it.
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March 2022 by Maxwell S.
I had the pleasure of getting a booster shot at CvS this past week. It was a pleasant time and the staff were all inviting and hospitable. It was almost as if I had stepped into a hotel, but in this case it was CvS! Vicki the store manager helped me update my information for my Care savings card and she was amazing! I wish her the most positive future! Thank you for everything!
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September 2021 by Nick Frye
Don't bother going here for the covid vaccine, even if you make an appointment on their broken website the employees here will claim they're down one tech and unable to do it.
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September 2021 by Anna K.
I always go to CVS to fill my prescriptions, and recently moved and wanted to fill my prescription at this location. When I called, I was put on hold by the automated answering machine for over an hour without anyone picking up the phone to talk to me. I took a screenshot at 45min in, and would have taken a screenshot at 1 hour and 7 minutes, except they hung up on me. I went from being on hold for over an hour to being hung up on. I'm extremely disappointed in this service since this is a pharmacy, I have a chronic illness with prescriptions that need to be filled, and people don't have the time to wait on hold all day when they need their medication. I understand that Covid has put a stress on all aspects of healthcare, but this is an unacceptable behavior from a pharmacy that is supposed to be distributing the medication that people need.
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March 2021 by James P.
Worst CVS in Tucson. Pharmacy staff is always rude not to mention they are always having some kind of computer issue. Just too many bad experiences to be relying on them for meds!
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February 2020 by Amy H.
Jacob at this location at the check out counter publicly humiliated me this afternoon for losing a receipt. He repeatedly shouted at me, "I TOLD YOU NOT TO LOSE YOUR RECEIPT". He additionally said, "WHY WOULD YOU NOT SAVE YOUR RECEIPT FOR A HIGH PRICED ITEM!" The item was $29 and I did not categorize that as a high priced item. Regardless, I deserved to be treated with kindness and dignity. I did not lose it on purpose yet he scolded me as if I was a child in front of a long line of customers. I left crying and humiliated. Corporate has been notified and I hope CVS/Aetna becomes more selective with whom they employ.
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October 2018 by John K.
Great location , easy access , busy corner & store. Big store & pharmacy , home of Corp big pharm next to starbucs
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June 2018 by Marilyn S.
Ok, so, i know better than to shop at CVS. But, you know, just finished dinner at Flemings; needed a couple things quick and there's a CVS in the same center. Hence, I gave in. And its always the same. Today, a stringy adhesive that expired 4 months ago. Ugh, so tired of the junk and wasted time.
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June 2018 by Chrystal L.
This CVS location has the BEST customer service. The staff here are always friendly, smiling and helpful! I would especially like to thank Amy in the Pharmacy for her kindness and patience. She was very helpful and gave me extremely valuable information about a service I was unaware of called GoodRX. Thank you Amy!
