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May 2024 by Michele Horton
I just moved all my prescriptions from Fry's to CVS last week. I am so happy I did! I get texts when they receive a RX from the Dr, another when it's ready and reminders to pick them up. Even though I was registered Fry's stopped sending me any texts or emails. I had to call for status. Customer service representatives were never friendly. I always felt like I was bothering them. In just 1 week CVS has shown me more professionalism, more efficiency and more caring. I appreciate you CVS!
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May 2024 by Charles Dangel
Pharmacy, as well as staff around the store, have been courteous and welcoming. If a product i need isn't on the floor, they find someone to get it for me or make it a special order. The coupons can be confusing, but cashiers are great about assisting with the process.
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April 2024 by Bil Seaman
After 15 minutes of being on hold, twice, we were disconnected. Drove to the store and talked with the pharmacist. She said they were too busy to answer the phone. She then said it would take 20 minutes to fill the prescription that we ordered two days ago. Forty minutes later, we're still waiting. Go to Fry's ... go to Walgreens. Go somewhere else, but do not come to this pharmacy.
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January 2024 by Dan J.
I wanted to speak on the phone to find out if they have my prescription in stock so I didn't take the 35 minute drive for no reason. I tried calling six times over a three day period during business hours sat on hold for 20 minutes each time and nobody at the pharmacy ever even answered the phone. So I finally took the drive, waited in line at the pharmacy counter going to find out that my prescription was on back order.
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September 2023 by Google user
Recently relocated to Arizona. Had to transfer my RX. Picked up today thru the drive thru Super friendly and great customer service at Tanque Verde location
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September 2023 by Nicholas DeLuca
Representative did not have my prescription ready and stated they ordered it 16 days ago. If I was not happy to go to another pharmacy Walgreens, etc.
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September 2023 by heather huff
Recently relocated to Arizona. Had to transfer my RX. Picked up today thru the drive thru Super friendly and great customer service at Tanque Verde location
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June 2023 by Astra M.
The skinny guy with the red hair needs to be fired, he was very rude to my girlfriend and has an attitude of a teenage emo kid.
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March 2023 by Leslie M.
Six stars! Honestly I had no idea that MinuteClinic even existed until this week. Two friends recommended I go for a fairly severe skin rash and allergic reaction. The nurse who checked me in was absolutely incredible as well as the nurse practitioner who helped me and prescribed a medication. I am blown away how incredible the service was and I actually got in same day which I guess is rare. The pharmacy was also attentive and I could not be happier knowing that this service exists because I really needed them for my health and peace of mind. Very grateful so thank you! Life changing.
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November 2022 by Lori A.
Do yourself a favor. Go to a different pharmacy. I had a question for the pharmacy that couldn't be resolved through the automated system. I was on hold for 7 minutes and then someone picked up and immediately hung up on me. I called right back and was on hold for 22 minutes, closing time. Again...someone picked up and hung up on me. Terrible customer service!!!
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November 2022 by Ron Bertrand
Doesn't deserve the 1 star I was forced to give it. Absolutely embarrassed for anyone associated with this location. I have been a CVS customer for several years with great service where ever I was. Recently transferred to this location due to closing of the one I was at, this location has been nothing but rude and flat out telling lies! I understand being busy, even overwhelmed but the staff I have had to deal with here has no business serving the public as the face of CVS Tanque Verde. I will no longer use this location and possibly even this company at this point. I truly feel sorry for those with fewer options and are stuck here, it's sad.
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October 2022 by Scott S.
Make an appt on line. Day of appt got sent a text with a link to check in. Went to CVS 15 minutes before appt. Checked in with link. 30 after my appt time minutes later asked about my appt. They had no clue that I had an appt. At the very least once someone checks in, they should talk tol you and tell you how long you might have to wait until your "appt".Heading over to Walgreens.
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September 2022 by Joshua A.
I had gone to urgent care and they gave me a prescription to be filled at this location I gave them several hours to fill it when later that day they did not have it ready. They told me that it would be ready by close, so I show up at a few minutes before close and they have already closed everything. They let me know that they open the next day at 8. I told them I was sure that it was supposed to be open the person simply told me we are already closed I told the person that they were the ones that told me to come at this time. (A waste of breath I know). This is not even the first time I have had problems with this location they have messed up my regular meds over charged me and most of all wasted my time.if you need something I wouldn't leave it in the hands of this location take your business to somewhere more reliable. They seem over burdened under staffed mistakes can and will be made to what end I hope nothing serious.
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June 2022 by Max L.
If you love waiting on the phone for the pharmacy to answer so you can check on prescription status for 30 minutes and 5 calls later and you are thrilled when the pharmacist indicates to you that you should go else where to fill your prescriptions, then by all means this pharmacy is definitely for you! CVS stands for: Customer Value Severed!
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May 2022 by Christopher Morris
I don't usually write negative reviews, but this place repeatedly has hung up on us when trying to contact them via the phone. Maybe they are nice and helpful, but the business itself is not run well if they can't even answer their phones. I'm guessing they are overworked and that's why they usually hang up on both my girlfriend and I. Sometimes this will happen after being on hold for almost a half an hour.
