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January 2024 by Samantha Hunt
I always have problems here. My medications are rarely ready, despite the app showing the status ready for pickup. I often run into issues with medications not being filled either due to my insurance not covering the cost or the cost of the medication being too expensive. I don't understand why they can't call me to confirm before deciding to not filling a prescription. It's up to me and what I'm willing to pay- not them. And after I confirm that I still want the prescription, they will say it won't be ready for an hour or 2... Also, let's not forget how they refuse to use Goodrx or other manufacturers coupons in the drivethru and will make you go in to pick up if you are using coupons.
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January 2024 by Automatic Systematic
My fav store everyone so friendly store is always clean and stalked amazing customer care this is my favorite CVS
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December 2023 by Cleda Thompson
Horrible customer service. I had to delay a prescription and the tech totally eliminated it! Took four days to correct her error. I had to get the dr to write a new prescription!
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November 2023 by Nicole Baron
Joe was amazing at helping me save money on the items I purchased today! He was a class act!
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November 2023 by Steven Leyva
The wait in the pharmacy drive through is atrocious. Please avoid going during peak hours, because you will be waiting for an hour minimum.
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October 2023 by Markus Hoffmann
Worst Pharmacy I ever dealt with. Nobody answers the phone. They never call when a prescription is ready. The online system is flawed; I cannot even register there.
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September 2023 by Izzy
This location is amazing. They get super busy sometimes, but they are always working hard to help everyone. The pharmacy staff is super friendly and always greets me by name. The pharmacy manager went above and beyond to get my father's perscriptions prepared. She was also able to give me my flu shot and it was painless!
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August 2023 by Tracey Kessel
Avoid this pharmacy if you can. My son had his wisdom teeth out today and they refused to fill his pain medication. I spent hours on the phone between CVS corporate and the doctor's office to find out why. They will not allow anyone under the age of 19 to have more than 3 days supply of pain medication. I had to have the doctor rewrite the prescription and it still took them hours to get it filled. My son did not get pain medication that he needed until more than 7 hours after his surgery, causing him to be in a great deal of pain. These people are awful, no one at the pharmacy would tell me what the policy was for patients under 19 years old, and they just do not seem to care about patient care at all.
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July 2023 by Bay Gonzales
Do not come here for prescriptions. Unfortunately, their pharmacy manager is vulgar, unaware, and unable to explain situations without verbally accosting customers. I am extremely disappointed.
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July 2023 by Jess Wilson
Pharmacist refused to take GoodRx stating that corporate wouldn’t let them give out medication without insurance. (Literally what GoodRx is for). She was also very rude and condescending about the situation.
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July 2023 by Julie Bufford
The pharmacy here is terrible!!! Always messing up something ? And they act like it's normal,,, what a joke!!
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July 2023 by Judy Dryer
I was at the front of the line 20 minutes before closing and was asked to come inside. I did and one team member proceeded to throw a tantrum because she couldn't figure out how to work the manufacturer coupon I had - literally in my face complaining about how it was my fault that I either had to pay full price or come back tomorrow while moaning and groaning the whole time about how she ALMOST got to leave on time. The lack of professionalism was appalling.Thank goodness for the other team members. They calmly got it all sorted out, which I appreciate.
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May 2023 by Stacy Mae Lemmert Haeck
The employees at the pharmacy are very very rude and unprofessional, except for the older pharmacist, everyone else should be...
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April 2023 by Thomas Whitson
My appointment for the minute clinic was at 1210 at 1215 the called a person back who's appointment time was 1110. They never told me they were over an hour behind. I never even got seen.
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April 2023 by Lynn Campbell
Andrea helped me so much. I was given a phone number to call to make an appointment for a covid shot which came out in Sep 2022, at my doctors direction. I am 78, I have COPD and am on oxygen when I sleep. I tried to make an appointment for 4 days, 2 times into the store, and several phone calls. Monday came and I could not confirm my appt for the shot. I went back to the store and they could not find a record. Andrea took over and within 1/2 hour I had the shot and felt a great sense of relief. She provided excellent customer service. This was in CVS on Golf Links and Houghton.
