-
December 2023 by Erin Price
Monica is a rockstar and was super helpful to find my package. She arranged for me to pick it up from the service point so we could get it by Christmas. Two little boys will be very happy!! Thank you Monica!
-
December 2023 by Rachel Bluth
Someone from this company delivered my package. They left it on the apartment complex mailbox so anyone can steal it. Luckily the management saw it and kept it in the office so I can get it. It has the apartment number on it so it was pretty easy to know where it was suppose to go. This was a lazy driver that should be fired.
-
November 2023 by Boston Grambo
Time sensitive shipment 'On-Hold'. EVERY single shipment sent to my company via DHL is placed 'On-Hold' at the Tucson facility. I don't know if it's DHL or just the Tucson branch, but this is absolutely absurd. My most recent package was 'On-Hold' for nearly TWO WEEKS.When I called customer service they couldn't even figure out why it was 'On-Hold', because as per customer service 'No note was left as to why'.
-
November 2023 by Fastec Services
Our customer's shipment has been sitting at this facility for 20 days and no one will tell us when it will be delivered.Worse customer service ever!This is just one of the many reasons why we never use DHL!
-
August 2023 by Brandon Calderon
Out for delivery Friday. Wasn’t delivered. Tracking said to pick up package at local DHL express point. Went to pick up package Monday just to be told that it just went on courier for delivery. DHL tracking is a joke, and it seems to be uncoordinated and unorganized. Don’t tell me to drive an hour to go pick up a package just to send it out on a truck.
-
July 2023 by Chris Jackson
Ordered a package, waited for delivery... no delivery.... checked the status of delivery with tracking number- says couldn't be delivered because the address was bad. Called customer service- sat on hold for 40 minutes. Spoke to a very rude man, who was able to confirm the address, being valid and correct- and the man basically says 'sorry'. He said we can resend it but it has to be returned to the company 1st.... or you can go pick it up at the post office.... really dude?Shady! Go look at the better business complaints- it ain't just me..
-
July 2023 by laura Etheridge
DHL does not take any care at all with deliveries. The driver stuck my $63 worth order of watercolor paints in the mailbox when the temperature outside was over 100F, he/she couldn’t be bothered to walk a few steps and leave at my front door porch which is shaded. Had I not been home and checking the mail the paints would have been ruined.
-
July 2023 by Mike Judd
I can’t imagine how they operate in the USA. Driver unable or unwilling to call for a gate code. Two days of false alarm delivery. Impossible to speak to a human unless you drive to their office by the airport. Beware of exceeding the maximum allowed number of tracking checks! If UPS goes on strike just don’t ship or use FedEx.
-
July 2023 by Shanay Grant
I wish I could give them no stars. The only reason why I know where the facility is, is because I have to pick up all of my packages.
-
July 2023 by Bill Rozier
Brianna was OUTSTANDING. She was kind and extremely patient with me. You have got a keeper. Take good care of her….
-
July 2023 by BRANDON PEREZ
Isaac at dhl is the best! This express point helped me return one of my vivo orders with ease. Packaged and even printed the label for me. Made me feel welcomed in a very professional manner at the end of the day. Thank you!
-
June 2023 by Bev
Just got an email that my order was delivered by DHL. I was sitting a few feet away from the door and could clearly see out my window to the street and No Truck delivered anything. There is No Package. I am absolutely disgusted. Where the driver delivered my package is a mystery. The signature for delivery was signed by the driver. Somebody needs to question that driver. I will NEVER ALLOW A DELIVERY WITHOUT MY PERSONAL SIGNATURE AGAIN. Thought I was doing the right thing allowing a signature release but apparently not. Have opened a customer Inquiry into this matter.
-
May 2023 by Irma Medina Mazon
Monica was super helpful at this location. My package had been on hold for almost a week and she quickly located it and even help me load it herself.
-
May 2023 by Alfredo Miranda Rosales
Briana was amazing! She took care of me within minutes and made the process a breeze. Thanks for having Briana on your team.
-
May 2023 by Chisom Anyaezu
Monica raises the bar everyday. Today she taught us how to use the dhlondemand website and made the delivery process easy.
