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January 2024 by Li Lin English
They were polite, service was fast in replacing my tires, and the price was reasonable. My appointment was 8:45 am and I was out of the shop by 9:20 am. I appreciate that they value my time. I like their online tracking system that tells me the status of the work. I highly recommend this shop. It’s the second time I’ve been there and their service and quality has been consistently excellent! Keep up the good work!!
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January 2024 by Michael Blankowski
We were driving Kansas to California. Picked up a nail in Tucson somewhere. This place was across the street from our hotel. I drove over about 10 minutes before opening time and I was greeted in the parking lot and put on the list before opening. At 8, I was met in the lot, he looked at my tire, confirmed a repairable puncture and my car went immediately into a bay. 24 minutes later I was driving away. Cost $0.00! Unreal customer service.
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December 2023 by Mata
The customer service alone is worth the price! Brett greeted me as soon as I arrived he was friendly, professional knowledgeable and made just the right amount of small talk to break the ice. He explained everything and made great suggestions without being pushy at all. I absolutely recommend this location!
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December 2023 by Jerry Martin
I had a leak on an inside dual on a Sprinter chassis. Everyone I dealt with from the manager to Izzy, who worked on my tire, were very welcoming, courteous, and accommodating. Superior customer service!
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December 2023 by Katie Doane
I was able to make an appointment o line for tire inspection, they got me in right away for a rotation and balance. Quick, easy, super friendly, thank you!
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November 2023 by Jose Carrillo
Although the store was extremely busy at the time, I was greeted, put on the waiting list and taken care of, staff is knowledgeable, fast and courteous. Angel the manager truly cares about his store and his customers but it is also easy to tell that he cares for and trains his staff. Will not go anywhere else for tires and wheels. Highly recommended this store, put an appointment for faster service if you plan on getting work done.
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October 2023 by dannyc351
A+ Experience; Seth and Matteo were excellent, very courteous, friendly, informative & fast. I have been a Discount Tire customer for many years, recommended to friends & family and will continue to do so in the future. Thank you. ???
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October 2023 by loumstr2
Awesome quick service. Discount Tire has always taken care of me.
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September 2023 by Armando S.
I can always rely on this location to meet my needs. Brett is amazing asset to this business as well as the workers that get their hands dirty.
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September 2023 by Kevin Rowse
Is this Jimmy John's or discount tire? Freaky fast tire repair. Seriously, fantastic service! I was a little late to my appointment but they still fit me in. They patched up this giant screw in under an hour!
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September 2023 by Sawyer Sprung
I had a great experience at this location. Brett was very helpful and extremely nice. I got a flat and came in just before they closed and they got me in and out super quick and were super helpful with everything. I highly recommend.
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September 2023 by Joe A.
If you like waiting on lines you are going to love this Discount Tire location. The service at this location is just terrible. Had my air checked and told I needed two new tiers but did not have them in stock. I called the location closer to my house...Called on a Saturday to order new tiers. Told it would be not be there till Tuesday. No one bothered to call so Mid morbing I called to find out the status. After waiting 10 min on hold told was told the tiers were on site. Then told I need to come in for additional inspection. Arrived and waited another 10 min on a line to talk to someone to be added to yet another line. Then they start up-charging adding new over 200.00 from the price quoted on the phone. Then another wait they quoted an hour but that blew by.... What fun.
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August 2023 by Barry S.
I have for many years used to discount tire which is the reason that I contacted the store on kino parkway to get some tires for my daughter. This experience started out fine when John had suggested we use a different size tire that was actually cheaper and available this way my daughter could get her tires that day, which was a very good thing. I tried to pay over the phone for the tires but was told that they could not do that and that I had to go online and pay there which I did. When my daughter arrived for her appointment she was told that she had to have a copy of the credit card and the driver's license for the person paying for the tires. John told me that he had told me of this requirement when I had talked with him which he did not! I was in a situation that I could not leave to go show this but I did take a picture of the ID in the card so that it could be shown. While one of the employees was moving my daughter's car he ran into another vehicle there and damaged her rear bumper, the store offered to give her one tire free if she would not file an insurance claim with them,she called me and asked me what to do I said to file the claim because fixing the bumper would be a lot more than one tire. A fact that I'm sure the people there at discount tire new and we're just trying to get rid of a bad situation as easily as they could. This made me feel that they were not honest or reliable which was proven a day later when my daughter called to get more information she was told oh those tires were never paid for and they did nothing but give her a lot of excuses and grief, she called her own insurance company who I assume contacted discount tire and they called back saying they would get her the information she needed. Now as I say I've always liked and trusted discount tire and hopefully their other stores are not as dishonest as this one but I would definitely suggest that no one use the discount tire on kino parkway very shady!
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August 2023 by garin fl
Manny and Jon were great! Great price and customer service. Definitely many years of experience in that shop. Will be coming back in the future.
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July 2023 by Dumas Leon
Skyler is a fantastic asset for this company. He went above and beyond to assist me today. Not only did he help me with my tire, his customer service skills are truly exemplary and exceptional. Thank you for your help today. You truly shined.
