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February 2024 by Fritz Riviere
Good customer service and clean reliable cars.
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February 2024 by wendy martin
Update to this review. Just rented again from this location January 2024. Much better service and no issues. Staff very pleasant. Now 5 starsOur flight kept getting delayed and I was in contact several times with the general enterprise office as I was worried that the local rental location would be closed by the time we got there. I was assured at least 4 different times that the local location would remain open so I could get my car. The number I was given for the local rental location never picked up the phone. Upon arrival the location was closed, and we had to wait over an hour to get a taxi as it was now after 1am. When I again called the general number, I was told that I would have to be back at the airport by 9am or my rental reservation would be canceled. I didn't get to my hotel till after 3:30am and had to be back at the airport before 9am. I have to say that the manager at the local airport location was very accommodating and did what he could to make the situation better. The staff there were friendly, and the process went smoothly. Too bad the people who answer the general number weren't as accommodating and were giving out false information. There needs to be better communication between the general office and the local rental location and a way to REALLY get ahold of your local destination location to ask questions or get information. One star to the general enterprise number and 5 stars to the local office. Horrible customer service by the general number with misinformation and rudeness.
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February 2024 by Gail Wanner
Enterprise continues to provide me with excellent service. The Tucson Airport team was wonderful, Jasmine and Frances went above and beyond to make sure I was in a SUV that was my preference. (I don't like the navigation system and lack of touch screen in Mazda's SUVs) With smiles and delightful attitude they got me into a RAV4 and I was on my way in less than 5 minutes. WOW that's great customer service. The vehicle was spotless and has been fun to drive. Thank you!
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January 2024 by Becca Bieranowski
Olivia went out of her way to make sure I would have the "perfect fit" auto for me. Drove like a dream, enjoyed the ride and comfort. Exceptionally clean and no dings!
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January 2024 by Craig Litteken
The Enterprise staff at the Tucson airport was fantastic. It was great, friendly, efficient customer service starting with Nila when I first checked-in all the way through the return. This was possibly the best car rental experience I've ever had.
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January 2024 by Dale Stalzer
Car was clean and worked perfectly. Pickup and drop off were great! Staff was also great!
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January 2024 by Jane Wilson
The Tucson airport staff people are very nice, efficient and helpful. Thanks John and Sierra.
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January 2024 by Carlos J Duarte OFS
Excellent quick service, great job team!
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January 2024 by Lakita Williams
Quick easy process. Izzy was very professional and helpful.
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January 2024 by Beverly Milanowski
Check in was a snap car was great check out was easy what more could you want
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January 2024 by Dave Bailey
Great service, great car, very friendly employees!
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January 2024 by rachel rincon
Great costumer service..I have been renting from Enterprise for the past 6yrs .
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January 2024 by James Markle
Service is outstanding.
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January 2024 by Cliff Van Handel
Excellent service - excellent choices in vehicles and the people really care about your rental experience. Refreshing and appreciated!!!
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January 2024 by Shekhar Jayanti
Friendly and courteous staff both at pickup and drop-off.
