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January 2024 by sean deeds
Great staff. They are very attentive and knowledgeable.
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December 2023 by Katherine Evans
My car was in the shop getting worked on and took a little longer than expected. Obtaining the rental and having it for longer than anticipated was very easy and much smoother than I thought it would be through enterprise! Everyone at this branch was so kind and informative as well.
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November 2023 by Duane R.
Everything went as promised except asked for a mid-size SUV and got a compact. I could have asked for a substitute but was out of time. Staff was fast, friendly and courteous including pickup and drop off rides. Yes would recommend and use again.
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November 2023 by Monica Zimmerman
This is our second time renting a vehicle at this location of Enterprise on Thornydale Rd. in Tucson. The employees we encountered were helpful and thorough in going over all the vehicle details and they had the exact car we reserved waiting for us. The return of the vehicle a week letter was seamless and we will definitely use this location when we need to rent a local vehicle again. Thank you!
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November 2023 by Jeannie Morales
I have rented from this Enterprise a number of times over the last years. They are friendly and helpful. I've had nothing but good expereinces with their team. I will continue to use them.
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November 2023 by Keith Pullen
We had a reservation and stopped in to pick up the car. We needed to sign up two drivers. Micah Barnes told us we are only able to have one driver. That is enough for them to earn just one star. I've always registered two drivers when renting cars. I've never heard of anything like that before. Then Micah told us the airport outlet is the only Enterprise office in town that will allow two drivers. So we took the rest of the day off work and drove to the other side of town. 40 miles round trip. When we got there, the girl at the counter said she didn't know why Micah sent us there. They don't have any cars available to rent at the airport. We waisted our entire day. I wish I could give no stars.
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October 2023 by Zmsf01 Zmsf01
Short notice rental when my car broke down last Friday. Kyle and Ryan helped me out. They had the car ready and picked it up in a matter of minutes. Returned it early and that took even less time. Great experience and the rates seemed reasonable. I'll absolutely rent from them again.
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September 2023 by Helen bordelon
The best customer service hands down! Always friendly, accommodating, quick and efficient. The Manager Kyle and his crew are top notch!
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September 2023 by Hannah McMurrich
Every time I have rented through Enterprise, I have had great customer service and clean, reliable vehicles. Recently, I had an emergency situation where I needed a vehicle quickly. Everyone was helpful and worked to get me what I needed so I could get home to my family. If I could give them more stars I would. Thanks!
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September 2023 by Jason Shy
Every single one of the staff goes above and beyond today's pathetic "normalcy" of Customer Service! A+ Won't use any other rental in Tucson. Ask for Kyle, Both Ryan's, Seth, anyone and they'll get you sorted quick, easy and answer every little detail! Thank you for your hard (and continued....) service everyone! Jason Shy (Yeah, the Mex kid lol).
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August 2023 by Brian G.
Friendly staff and great pricing. Good choice of vehicles. Quick in and out and on the road.
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August 2023 by Trisha Petersen
We made a reservation with this Enterprise for a pick up on a Monday, and they called us Saturday afternoon to tell us they didn't think they would have the minivan we reserved. They offered to upgrade us to an SUV if needed and said to check back monday. We called first thing in the morning, they said they should have some by noon. Called back at noon and they didn't have any and but offered a vehicle that was smaller and lower in cost rather than similar in size or larger. We are having to pay over $150 more at the last minute after scrambling to find another rental. Absolutely poor planning on their part and to top of off they were not understanding or really trying to find a resolution from what we can see. Very disappointed. To top it off, they assured us they checked with other places around, but we're calling those same enterprise locations and getting a completely different story. It's created so much work and delayed our trip and they don't seem to care at all.
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July 2023 by K V
I though it was the best in the Tucson area. You can tell how busy they are and by their communicative efficiency. I used them several times. I didn't appreciate any of the others in town at all.
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July 2023 by Anthony Mascio
Worst customer service I have ever received. Wasted 4 hours one day of my vacation, trying to get a car that actually worked. Manager at this location was a snotty punk that didn’t want to do his job. Sent me to another location, without calling them, where they told me they didn’t have anything for me either. Then he charged me for the gas it took to return multiple vehicles to multiple locations. If he hates his job so much he should quit. If not, go to a retreat or something to learn customer service skills. Zero stars if I could.
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June 2023 by Brandon Lawrence
Says right on the website they accept cards with credit card logos, they absolutely refused to honor the rental arrangement because we did not have a credit only card with available funds. Horrible experience
