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February 2024 by Bert P
Absolutely outstanding personalized customer service. They are true professionals in every respect. I highly recommend them!
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November 2023 by Paul Beringer
Great service, knowledgeable, and fair prices.
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November 2023 by Greg Digiovanni
WOW! What a great experience. When customer service in most companies is non existent, THIS business should be the model. Brought my Cuckoo Clock to Ernest because one of the chains came off the cog an 2 of the figurines fell off the platform. Ernst greeted us and came right to the counter to check out the clock. To our surprise he stopped what he was doing immediately and began to work on our clock. Within 20 minutes, he had it running like it was new. He showed us everything he was doing and the correct way to move the clock when transporting.He was upfront with the repair price, which was very reasonable, and had us on our way. If you need any clock or watch repair, look no Further. Ernest is THE BEST!! I will be back with several watches that need some work.
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November 2023 by Kathleen Nelson
I like to shop local and support small businesses in my neighborhood. Which led me to Ernest's shop. He has so much knowledge and experience, I was amazed and learned a lot. The shop has numerous clocks for sale, with interesting histories and back ground stories about their purpose, style, etc. Ernest's ability to repair/refurbish clocks is phenomenal. If you have an interest in clocks; cuckoo, grandfather, and others, his shop is like a museum with pieces that can become your legacy gift. Or just a clock you'll enjoy every day for it's beauty and function. There are watches and accessories, as well. And, oh yeah, he can replace your watch's battery, too! From the simple to complex, he's practicing an art form and skill that is almost lost in our society. Thank you, Ernest.
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June 2023 by Bruce Bluemel
This shop is one of the few that repairs and replaces any clock works. Also makes limited house calls on grandfather clocks. Thanks for a good job guys.
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June 2023 by Bruce Inman
Very professional and experienced on watch repairs. Friendly staff and customer service excellent.
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April 2023 by zan savage
The Absolute Best... on every front.Customer service, capability and availability.I recommend them to everyone who wants personable and careful attention to their timepieces.I seek out small businesses to support... Ernest met all of theOld-School criteria that is dwindling.I've already referred the shop to another friend.I hope you keep on with your successful shop.Thank you for taking care and fixing my Snoopy watch. xox
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April 2023 by D Li
First of all, I have not received the clock back yet, so I can't say how the repair went, but my experience with Ernest was exceptional. I have a typical 9-5 job and when I called about getting an estimate to repair the clock, I told Earnest my concern with reaching the shop in time, not only did he volunteer to stay an extra 15 minutes to evaluate the clock, but the evaluation was free.Furthermore, after giving me a quote for repairs that was a bit out of my Granny's price range, he worked with me to find alternatives that were more inline with what my Granny was willing to spend. We finally agreed on a solution and a price, which worked out well as Ernest had the parts in inventory so it will only be a two week turn around. I am very pleased with his customer service and willingness to work with me.
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December 2022 by Joyce Baena
I've been coming here for many years and have always had exceptional service. I brought my clock for repair and he told me why it was broke to avoid the same problem from happening again. I highly recommend this business for your watches and clocks. He's a wonderful man with a wonderful business.
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December 2022 by Jen P
Amazing people with incredible knowledge, precision, and attention to detail. The best place in Tucson to bring your timepiece for repair and maintenance. Wouldn't even consider anywhere else.
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November 2022 by Jody
This house was my grandparents house. I love that it is still there. My grandfather was Rusty Lee. He was in the movie Raising Arizona (old man in the bank), Young Guns and many more. Can you send any pictures of the inside?
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October 2022 by Red Lazer
I dropped a wall clock off on Thursday because it needed a new mechanism, it was ready by Monday. I’m so happy to have it back and working again.
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April 2022 by Tony E.
I just had another one of our 6138-0030 Seikos 'Kakume" completely rebuilt for my son, also a watch enthusiast. It was a bit of a challenge as it was bought used and needed a lot of work additionally its a chronograph and its kind of a tricky movement. When I got it back today, it was perfect. Ernest Jr. made it look and run like new. I looked at many places in Tucson before I found these folks and a lot of shops wouldn't touch it because of the complexity and age of the watch. Took 6 weeks which was no problem as I wasn't in a hurry and like I said it was kind of a wreck. Couldn't be happier with the result.
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January 2022 by Dave G.
Classic small business and old school artists!@!
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December 2021 by Travis North
Excellent, professional and quick service. They were great and very accommodating for a walk in (I was in a massive rush and running late). Thank you, will be bringing all my watches there. Also have a great selection of antiques and cuckoo clocks.
