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November 2023 by Martee Robinson
Family Air is simply outstanding. I was leaving town, thought my air conditioning was faulty. Family Air came out and checked it the same day. Went on the roof and reported back. Thankful for their responsiveness.Service: HVAC system maintenance
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September 2023 by Donna Spies
We bought a new AC in November 2022. We felt that it was too humid in our house during August 2023. Rob came out a day or two after we called. Diagnosed the problem efficiently, explained the settings he adjusted and left with our house cooler and much less humid. Thank you Rob!
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September 2023 by Cheryl Lehman
Our heat pump stopped putting out cool air in the middle of the night. We called at 8 AM when they opened. A technician was on site by 9:15 AM and had the part needed to promptly repair the unit. Thank you so much Michael Beard!! Michael immediately diagnosed the problem, was able to replace the part,and checked to be sure the unit was functioning properly before he left.Service: HVAC system repair
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June 2023 by Greg Strom
I hired Family Air three years ago for a furnace replacement. This company did and amazing job - we were 100% satisfied with Family Air's products and service. I recently decided to upgrade from swamp cooling to air conditioning and returned to Family Air based off my previous positive experience. I'm pleased to say my current experience was every bit as great if not better than 3 years ago. From the first meeting with the estimator the process was smooth and this team was fantastic to work with. Omar and Omar Jr handled the install of the new equipment and were knowledgeable and professional. Highly reccommended!Services: Install AC
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June 2023 by Brandon Guerra
Excellent company with ethical employees and fair pricing. Can’t say enough good things about Family Air. Highly recommend.Service: A/C system maintenance
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February 2023 by Richard Collins
All I can say is wow.. I called family Air with an emergency and they sent there best technician. Thank you jim for your consideration to my problem. Amazing work with the workmanship everyone needs in your industry.Services: A/C system maintenance
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February 2023 by Tim Martin
Family Air, is really a fresh of breath air. Their customer service is out of this world. Not just saying this because everything went smoothly, which it did. After our unit ac/heat pump was installed we ended up having a leak. They came out immediately to address it, but eventually found out it was a mistake they made. Which they took full responsibility for and resolve the issue in a timely manner. As someone who works in customer service, if I could, I would give them 10 stars. Thank you Family Air for caring For the customers, you serve. If you’re looking to purchase a new unit, these are the guys to go with great pricing an outstanding customer service.Service: HVAC system maintenance
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November 2022 by Lori Casucci
We very much appreciated the work of Family Air LLC technician, Mr. Gamez, who accomplished our annual HVAC system service this year. He was courteous, friendly, very knowledgeable, and took the time to provide understandable and informative answers to all our questions. We look forward to using Family Air LLC in the future!Services: Heating system maintenance
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November 2022 by Heather Ewing
Great job with our new ac and heat install. Quote was exactly as expected. Nice job. We would highly recommend them for anyone wanting high quality and honest work done. Thanks Jonathon and crew!! You all saved our butts right before a heat wave.I just wanted to add that we had our first fall service for the new unit. Michael came out on time and inspected everything. He was curtious and professional! Thank you!
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September 2022 by mike d
We shopped around with four local companies that received 4-5 star reviews on google and other sites. Family Air wasn’t the lowest price but offered more in the way of options, service and workmanship. We were really pleased that we picked Family Air as they suggested a brand of AC/Heater Blower we had not considered and at first had our doubts but after doing some homework, we determined that this brand was a great price and a even better fit for the Tucson climate, as it was designed with the Southwest in mind and made all the top ten list’s. The installation and installers were great and very courteous….did the work quickly and cleaned up as if they were never here. I would recommend that you put Family Air on your list for bids if you need a replacement. I’m so impressed that I’m having them out to do other work in the future.Services: Heating system installation
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September 2022 by T W.
I thought I had a good experience but calls and emails were never returned regarding my charges. The simple problem as described by the repairman ended up costing my almost a thousand dollars. In talking with another HVAC/AC company, I believed I was over charged for a part that should have been covered under the other part I was charged for.But I don't know because as soon as I paid, I never heard from them again.Ill definitely not use them again. I don't trust them.
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August 2022 by linda Musa
Kurt was very professional and knew what he was doing. I had a great feeling about him the minute he walked into my home. Great company I am so glad i chose them. I am very much loving my new Ac thank you Kurt and family air. I will highly recommend Family air. Kurt even came back the next day to check on us to see if everything was good .Services: Heating system installation
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August 2022 by Lollysmom Gerl
Ordered a routine service, they forgot to come do it. We also forgot 6 months later my husband called and reminded them. They did the service pretty quickly. Found we needed a hard start and some duct work done. Came out to do the hard start. Came back a few more times for the duct work as it seemed to be a more difficult task they finished all the work.Service: A/C system repair
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July 2022 by Mark Rhoades
After having family Air do previous repairs on different systems with 0 issues, I needed there services again. But this time I'm writing a review! Everything outstanding and I do believe this is one outfit that will not price gouge and not give you a phony repair report. Good Ole service and sales. Mike was my repairman and was so friendly and courteous. Repair was made in 35 minutes!!Service: Repair HVAC
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July 2022 by Leroy T.
Terrible Customer Service, Zero Response to several calls.This goes back a bit.. We purchase an HVAC system from Family Air in July of 2016, within a year we started having issues. Since then, we have had several issues including the main coil going bad. Like clockwork, every time we called Family Air--we got no call back. I would rather sleep outside for a Tucson summer than do business with this company again. Yes, it was that frustrating.P.S. If I could have submitted this review with zero stars, I would have.
